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Check in technology to support home quarantine

Use of Technology to Support Home Quarantine Direction

Overview

The Queensland Government has introduced the use of a new system that allows government authorities to ensure those people who are completing home quarantine are doing it safely and correctly. This ensures we are keeping the Queensland community safe from COVID-19 and assisting emergency health officers with compliance checks.

It is also in place to make sure people in home quarantine have access to emotional and practical support. If you don’t have a smart phone, you will still be contacted at various points of time to ensure you are complying with the requirements.

Using the service

If you are required to use the home quarantine check in system, you will be sent a daily SMS and it will be sent at a random time during the day. You must respond by following the link in the SMS and completing the web form to ensure you are complying. We will ask you questions about:

  • your welfare and health (to help determine whether you need additional support)
  • whether you have left your home
  • if you have had any visitors to your home.

To be marked as compliant each day, you must:

  • respond to the web form link within 10 minutes of receiving the SMS
  • be at the address you are supposed to be completing quarantine (the system uses geolocation services to see where you are).

If you do not complete the web form and do not have a reasonable excuse as to why, an emergency health officer may visit you at your home to make sure you are following the quarantine requirements. If you are found to have broken the rules, you may be taken to government arranged hotel quarantine for the remainder of your quarantine period, at your own expense.

For the geolocation system to work, you must enable location services on your phone.

You will be told by the emergency officer who gives you your quarantine direction about whether you must use this technology system.

Other communication

Throughout your home quarantine period, you will also receive regular contact from the Queensland Government by phone and text message.

For more information see

Questions and answers about this Direction

Questions about home quarantine check in

What is the Home Quarantine Check In?

The home quarantine check in system is a compliance tool to improve monitoring and the compliance of people who are given a direction notice to quarantine at home.

It will also ensure practical and emotional support is available to people quarantining at home.

Throughout your home quarantine period, you will receive regular contact from the Queensland Government by phone and SMS.

Who will Home Quarantine Check In apply to?

Everyone who has been issued with a Quarantine Direction Notice and been directed by an Emergency Officer to use the Home Quarantine Check In. This may include people who have been identified as a close contact or a secondary contact and have been given a notice to quarantine at home.

How will the Home Quarantine Check In work?

Using a digital platform, SMS messages are sent at random times each day to people who have been directed to home quarantine. You must respond to each message by clicking on the link to a web form and answering all the questions. We ask about your health and welfare, and your answers may prompt additional support. To be marked as compliant each day you must:

  • respond to the web form link within the 10-minute time limit; and
  • be within your quarantine location vicinity (nominated home quarantine address).

You may also receive calls or messages from your local Public Health Unit during your quarantine period

The Home Quarantine Check In uses the location service on your mobile phone that will enable us to monitor your compliance with a quarantine direction.

What if I don’t have a smart phone, can I still complete my quarantine at home?

Yes. If you are directed to quarantine at home because you are a close contact of someone who has COVID-19 you can still do so if you don’t have a smart phone. Instead of using the Home Quarantine Check In system you will be contacted by phone at various points in time during your quarantine period to check on your health and wellbeing and your compliance with the quarantine direction.

What if I am under the age of 18? / Can children use the Home Quarantine Check In?

Anyone aged 18 years and under will not be required to use the Home Quarantine Check-In.  A parent or guardian who is in home quarantine with the child will be contacted to check in on the minor’s health and wellbeing and compliance with their quarantine direction.

What information will I need to provide?

You must respond to compliance and wellbeing checks by clicking on the web link in the SMS message including the registration of your location within 10 minutes of receiving the SMS.

You will need to answer questions about:

  • Whether you have left your premises
  • Whether you have had any visitors to your premises
  • Your current location (geolocation)

You will also be asked questions about your health and your welfare

Will my movements be tracked at all times?

Your response to the compliance and wellbeing checks via the web link in the SMS message will be checked at a point in time (when you complete the SMS web link)

You cannot leave your home except:

  • to get a COVID-19 test
  • in an emergency
  • for safety reasons (to avoid immediate injury or illness or to escape a risk of harm)
  • as otherwise required or allowed under a direction given to you by an emergency officer.

What will happen if I don’t comply with my quarantine direction?

A person who fails to respond to any compliance check via SMS web link message, or is outside an acceptable location range of their residence without reasonable excuse, will be referred for a compliance visit by an emergency health officer. If this happens you may be taken to government arranged accommodation to finish your quarantine.  You will have to pay the cost of this accommodation.

The person who is not compliant has committed an offence if the person fails, without reasonable excuse, to comply with the direction and may be penalised.

You may also be given an on-the-spot fine or a court-imposed penalty.

What happens if I don’t answer the SMS web link within the 10 minutes?

If you do not complete the SMS web link within the 10-minute threshold period, a call to your mobile number will be made by an officer of the Queensland Government. If you do not answer this will prompt a second and final call. No answer to this call will be referred for a compliance visit by an emergency officer. If this happens you may be taken to government arranged accommodation to finish your quarantine. You will have to pay the cost of this accommodation.

The person who is not compliant has committed an offence if the person fails, without reasonable excuse, to comply with the direction and may be penalised.

You may also be given an on-the-spot fine or a court-imposed penalty.

What happens if I am outside of the quarantine location vicinity?

If you are not within the location range of your residence without a reasonable excuse you will be referred for a compliance visit by an emergency officer. If this happens you may be taken to government arranged accommodation to finish your quarantine. You will have to pay the cost of this accommodation.

The person who is not compliant has committed an offence if the person fails, without reasonable excuse, to comply with the direction and may be penalised.

You may also be given an on-the-spot fine or a court-imposed penalty.

What is home quarantine?

Home quarantine is when people have to stay in their home away from other people to stop the spread of COVID-19.

Quarantine means staying in your home or at another address stated on your quarantine direction for 14 days or until the date that is specified on your quarantine direction notice and avoid contact with other people.

Read more about home quarantine.

How do I enable location services on my device?

The Home Quarantine Check In requires you to enable location services on your device. Depending on your device and operating system used the steps to ensure location services are on will be different.

Apple® devices

The Home Quarantine Check In requires you to enable location on your Apple Device. For devices running iOS 14 and above the user must enable precise location.

How to share your location

With iOS 14, some apps can use Precise Location to get to your specific location. To share your Precise Location. Here's how:

  1. Go to Settings > Privacy, then select Location Services.
  2. Select an app, then turn Precise Location on or off.

More information can be found at Apple support.

Android™ devices

The Home Quarantine Check In requires you to enable location on your Android Device

How to turn location on for your phone

    How to turn location on for your phone

  1. Swipe down from the top of the screen.
  2. Touch and hold LocationAndroid location icon. If you don't find LocationAndroid location icon:
    1. Tap Edit Android Edit icon or SettingsAndroid settings icon
    2. Drag LocationAndroid location icon into your Quick Settings.

More information can be found at Google support.

When and how do I get tested?

You will have to get tested for COVID-19 during quarantine.

You will be asked to attend a COVID-19 testing clinic on day 12 of your mandatory quarantine period or at other times as directed by the local public health unit. In some situations, you may be requested to get an earlier test. The timing of this testing is important and, if delayed, may affect your scheduled release from quarantine. If you refuse to get tested at day 12 or at other times when requested to do so, your quarantine period may be extended for an additional 14 days.

You must wear a mask when you attend the clinic for testing. When you arrive at the clinic, tell the healthcare professionals that you are in quarantine and are attending for routine testing.

How will my privacy be maintained?

The information you provide as part of the Home Quarantine Check In will be used by Queensland Health, Hospital and Health Services and other government agencies to ensure you are following your quarantine direction.

For information on how your privacy will maintained, what happens to the information you provide, or to access or correct your personal information, see our privacy statement on your quarantine direction.

Where can I find out more information about home quarantine?

Find out more information about home quarantine.

Questions about quarantine

What is quarantine?

Quarantine is when people who are well but have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19.

Quarantine means staying in your home or government arranged accommodation or at another quarantine address for 14 days  until the date that stated on your quarantine direction (if issued). You must avoid contact with other people, including receiving visitors and not leave. The quarantine period is 14 days from when you may have been in contact with the person with COVID-19. This is because you may be in the incubation period (the time between getting the virus and showing symptoms).

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they have been:

  • have been in a declared COVID-19 hotspot in the last 14 days or since the hotspot was declared (whichever is shorter)
  • have been to an interstate exposure venue, at the relevant time and have been identified as a close contact
  • have been identified as a close contact by other means
  • are a secondary contact that resides in the same household as an identified close contact as specified in Schedule 1 of the Management of Secondary Contacts Direction.
  • have been overseas in the last 14 days (excluding travel on a quarantine free flight from a safe travel zone country)

When someone is directed to quarantine, they may be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice. A secondary contact will be required to quarantine in accordance with a quarantine direction issued to the member of their household who is the identified close contact.

Who can direct a person to go into quarantine?

Under the Public Health Act 2005:

  • the Chief Health Officer can release a Public Health Direction stating that specific groups of people need to go into quarantine
  • an emergency officer can direct a person to go into quarantine.

You can be directed to quarantine either verbally or in writing, including as a text message, email or letter.  When you get given a written quarantine direction, you must complete quarantine, even if you have not been told verbally by an emergency officer.

Even if you don’t receive a written quarantine direction but are requested to quarantine by an emergency officer (public health), either verbally or via SMS you are still required to quarantine.

What is a quarantine direction?

A quarantine direction is a legal notice issued under the Public Health Act 2005 that may be given to a person who is directed to quarantine. If the close contact is a minor, the quarantine direction will be issued to the parent, guardian or responsible adult of the minor. The quarantine direction includes:

  • person’s name, date of birth, contact details and the address they advised where they will be quarantining (i.e. residential address or alternative address)
  • date that they are required to quarantine until
  • if applicable, children in the person’s care who are to also comply with the quarantine direction
  • penalty for not complying with the quarantine direction
  • link to further quarantine information.

A secondary contact will be required to quarantine in accordance with a quarantine direction issued to the member of their household who is the identified close contact.

Who is a close contact?

#closecontact

A close contact is someone that has been determined to be a close contact of a person with COVID-19 by a public health officer in Queensland or an interstate government authority. This may be someone who has:

  • had face-to-face contact for any amount of time
  • been to a venue or location where the risk of transmission is considered high based on public health assessment
  • been to an interstate exposure venue identified by another state, territory or New Zealand – even if the exposure venue has been assessed as casual or low risk by the state, territory or New Zealand
  • been identified by public health authorities to be at high risk for developing COVID-19 as they have or may have been in contact with someone with COVID-19, e.g. in a school or other institutional setting
  • been confirmed as a contact by an interstate government authority.

What do I need to do if I have been directed to quarantine at home?

If you have been directed to quarantine at home, you must stay at the address for 14 days or the date specified on the quarantine direction from the date of exposure.

You cannot:

  • leave your home except:
    • in an emergency
    • to avoid injury or illness or to escape a risk of harm – for example escaping risk of harm related to domestic and family violence or accessing support from a domestic and family violence support service
    • to get essential medical care
    • to get a COVID-19 test
    • as required or permitted under a direction given by an emergency officer
    • to get essential medical supplies if you have a Chief Health Officer exemption to do so.
  • go into public places including your work or the shops. You will need to let your employer know that you cannot attend your workplace until the end of your quarantine period.
  • let anyone into your home unless they:
    • usually live with you
    • are required to enter in an emergency
    • are given permission by an emergency officer.

You can:

  • go into your garden or courtyard if you live in a house
  • go onto your balcony if you live in an apartment or are staying in a hotel.

If you are in quarantine and need help getting food or other essentials you should call the Community Recovery Hotline on 1800 173 349.

What do I do if I live with other people if I’m quarantining at home?

If you live with other people, they may be categorised as secondary contacts and may also be directed into quarantine at home with you for the time you are required to quarantine. This will be determined at the time of initial assessment by a public health officer.

If living with other people, you must:

  • stay in your own room as much as possible, no one else should come into the room
  • only leave your room to use the bathroom or have fresh air breaks
  • use a separate bathroom if possible or clean the bathroom immediately after each time you use it
  • have meals and medicines brought to your bedroom door
  • wear a mask if you need to open your door and move through the home, always staying more than 1.5 metres away from other people
  • clean the home regularly, especially things people touch often like door handles and light switches
  • maintain good hygiene practices like washing hands regularly, avoiding touching your face (or others’ faces) and covering coughs and sneezes.

If living with other people, you must not:

  • go anywhere in the home where there are other people, wait until they leave the room or area
  • prepare meals for other people
  • share household items.

Everyone in the household should:

  • practise good hand and respiratory hygiene
  • practise physical distancing
  • monitor their health for any COVID-19 symptoms
  • follow any directions from a public health officer or emergency officer that may be specific to that household.

How can I get food and medication if I’m quarantining at home?

You can get food and medication while in quarantine by doing the following:

  • Ask friends or family members you don’t live with to get food and medication to leave at your door.
  • If you need a prescription filled arrange this with your usual pharmacist or GP. They can then deliver it to your home or you can let your friend or family member know where to collect the medication. Read more about getting medicines and accessing health services.
  • Arrange a food delivery service. Have all food left outside your home. Do not let any delivery person into your home.

Contact the Community Recovery Hotline on 1800 173 349 for help.

Can home care and essential services like nurses still visit me at home?

These workers are not currently permitted to enter the home of a close contact in quarantine unless permitted by an emergency officer. Close contacts in quarantine should discuss their in-home care needs with public health officers. When visits occur, it is essential to wear a mask, practise good hand and respiratory hygiene and maintain physical distancing.

For more detailed information, please read the specific COVID-19 advice for in-home community workers on the Queensland Health website.

Do I have to have a test while completing quarantine at home?

Close contacts

If you are directed to quarantine at home, you will be emailed a laboratory form and will be asked to attend a test centre on day 12 of your mandatory quarantine period. If you do not get tested when asked to do so, your quarantine period will be extended.

Please wear a mask when you attend the clinic for testing. When you arrive at the clinic, tell the healthcare professionals that you have been identified as a close contact of a person with COVID-19, are in quarantine and are attending for routine day 12 testing. Even if you test negative on your routine day 12 testing you must stay in quarantine for the full 14 days until the date specified on your quarantine direction. This is because you could still develop COVID-19 towards the end of the quarantine period.

Secondary contacts

If you are a secondary contact you only need to get tested if:

  • you develop COVID-19 symptoms
  • any of the people in the house test positive for COVID-19, then everyone in the house will be considered a close contact of a confirmed case.

How can I travel for testing if I’m quarantining at home?

You are allowed to leave your home to attend a fever or respiratory clinicfor testing if permitted under a direction given to you by an emergency officer.

You should travel alone, use personal transport where possible, and must go directly to the clinic and return home straight away without stopping anywhere else (not even to get petrol). If you are unable to drive yourself, see if a member of your household or a friend can take you.

When travelling with other people, you must:

  • wear a mask at all times
  • sit in the back seat with the windows down
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions. A taxi van or a taxi with a protective shield is preferred, if this is not available, you can travel by taxi or rideshare while sitting in the back seat on the passenger side.

When you arrive at the clinic, tell the health care professionals that you have been identified as a close contact of a someone with COVID-19 and are in quarantine.

What happens if I develop symptoms during quarantine if I’m quarantining at home?

If you or any other member of your household develops any COVID-19 symptoms at any time during your quarantine period please immediately isolate yourself from others and attend your local fever or respiratory clinic to get tested as soon as possible.

If you have COVID-19 symptoms that are life threatening or urgent:

Call Triple zero (000). Tell the operator that you are in quarantine.

If you have COVID-19 symptoms that are not urgent:

Call 134 COVID (134 268) to speak to someone about your health.

Which agencies may contact me during my quarantine?

If you have been issued a quarantine direction, the following Queensland Government agencies may contact you whilst you are in quarantine:

  • Smart Services Queensland – contact may be by SMS or phone call on a number of occasions to provide information about quarantine and testing
  • Health Contact Centre – contact may be by phone call or SMS on a number of occasions to check on your health, provide testing advice and answer any health questions you may have
  • Public Health Units or Department of Health/Queensland Health – contact tracing officers may contact you as part of their investigations.

When you are being contacted by a Queensland Government agency, the officer should always introduce themselves with their full name and the name of the agency they represent. When asked, they should also give you a contact number that you can call back on.

Be alert about COVID-19 themed hoax SMS and emails, for example, notifying people they are a close contact to a confirmed COVID-19 case. These messages usually include a link to a non-government website or may ask to provide personal information, including banking details. You will never be asked for your banking details by a Queensland Government agency via an SMS. If you are unsure whether an SMS or email you received is genuine, you can call 13 HEALTH (13 43 25 84) to check.

What happens at the end of my quarantine if I’m quarantining at home?

You can leave home quarantine if 14 days have passed since you had close contact with a confirmed COVID-19 case and your day 12 test result is negative. If other household members are subject to the same quarantine requirements as you, they may also leave home quarantine.

A quarantine release notice is not essential and is currently not routinely provided.

You must continue to practise physical distancing and good hand and respiratory hygiene. If you become unwell and have any cold or flu-like symptoms return home straight away and contact your doctor.

Questions about quarantine — secondary contacts

Who is a secondary contact?

A secondary contact is someone who normally resides in the same home or accommodation as a person who has been informed that are a close contact of a positive COVID-19 case as specified in Schedule 1 of the Management of Secondary Contacts Direction.

Secondary contacts must follow the quarantine rules under the Management of Secondary Contacts Direction.

What is the difference between a casual contact, a secondary contact and a household contact?

A casual contact is anyone who was at the same location, at the same time as a COVID-19 confirmed case, but deemed as a low risk. Visit contact tracing (exposure sites) for the latest list of exposure sites in Queensland and the rest of Australia.

A secondary contact is anyone who lives in the same household as an identified close contact. They must also quarantine until the end of the quarantine direction notice, or until 14 days has passed since the close contact was around a positive case of COVID-19. If anyone in the house tests positive for COVID-19 during this period, then everyone in the house will be considered a close contact and the length of quarantine may be extended.

A household contact is the same as a secondary contact.

What is ‘critically essential work’? / How do I know if I qualify as a critically essential worker?

Critically essential worker is a person who has been approved by an operator of a hospital (chief executive) or relevant Queensland Government Agency as a person that has extremely specialist skills that cannot reasonably be performed by another person who is not quarantining.

If you are a secondary contact, you can only leave quarantine to perform critically essential work if:

  • you can relocate to separate accommodation to the close contact you normally live with i.e. second private residence, or a hotel
  • the close contact you live with has a negative COVID-19 test at least 48 hours after you have moved into the separate accommodation
  • the operator of a hospital (chief executive) or a relevant Queensland Government Agency approves you as a critically essential worker
  • you are asymptomatic (have no COVID-19 symptoms)
  • you will be able to wear a P2/N95 mask at all times when performing the critically essential work.

If you have been approved as a critically essential worker and have been identified as a secondary contact, the operator of a hospital (chief executive) or a relevant Queensland Government Agency must inform the local public health unit and seek their endorsement for you to return to work.

To be a critically essential worker, you must have had two doses of a COVID-19 vaccine and two weeks have passed since you had your final dose. You must also carry evidence that you have been approved as a critically essential worker.

What do I need to do as a secondary contact quarantining at home?

If you are required to quarantine at home as a secondary contact, you must stay at your home for 14 days or the date specified on the quarantine direction issued to your household member who is a close contact.

You cannot:

  • go into public places including your work or the shops. You will need to let your employer know that you cannot attend your workplace until you are told it is safe to do so
  • let anyone into your nominated premises unless they need to enter to respond to an emergency
  • leave your residence except:
    • to get tested if you develop symptoms
    • in an emergency
    • to avoid injury or illness or to escape a risk of harm – for example escaping risk of harm related to domestic and family violence or accessing support from a domestic and family violence support service
    • to get emergency medical care
    • as directed by emergency officer
    • to perform critically essential work if you have been approved as a critically essential worker.

You can:

  • go into your garden or courtyard if you live in a house
  • go onto your balcony if you live in an apartment or are staying in a hotel.

How long do I have to quarantine if I am a secondary contact?

Anyone who is identified as a secondary contact will have to quarantine for 14 days from the time the close contact in your household had contact with the positive COVID-19 case or until you receive further instructions from Queensland Health or an emergency officer. For example, if someone you live with had contact with a positive case on 1 May (day 0), you must quarantine until the end of 15 May (day 14) unless directed otherwise.

What if I am told I am a secondary contact?

As soon as you become aware that you are a secondary contact you must immediately travel by the most direct route possible using private transport or transport arranged by a government authority to your home, accommodation or other suitable premises to quarantine. You must stay at your premises for 14 days from the time the close contact in your household had contact with the positive COVID-19 case or until you receive further instructions from Queensland Health or an emergency officer.

You can be told you are a secondary contact by being contacted by a public health officer, by the person you live with telling you that they are a close contact, or another means such as a letter from a school.

When can I leave quarantine if I am a secondary contact?

Your quarantine period will end:

  • at the time stated on the quarantine direction of your household member who is a close contact or as stated by an emergency officer, or
  • if the quarantine direction of your household member who is a close contact is revoked, or

if your household member who is a close contact has not received a quarantine direction, 14 days has passed since the close contact you live with had contact with the positive COVID-19 case.

Can a household member who has been away, re-join the household while people are quarantining?

It is not recommended people to come home while the household is in quarantine, for their own health and safety. If there is no other accommodation option for that household member, they are able to re-join the household as long as they quarantine for the balance of the quarantine period.

This does not apply if the household member is returning from a declared COVID-19 hotspot. If a household member is returning from a declared hotspot they will need to quarantine in accordance with the Border Restrictions Direction

If a family member lives across two households e.g. shared custody arrangement, are family members able to move between households?

If both households are quarantining for the same period and there is a safe travel plan (no stops or contact with other people), this could be negotiated with an emergency officer from your local Public Health Unit.

If only one household is quarantining, then there should be no movement of people between households, as this increases the risk to the person not in quarantine. However, the appropriate adult or guardian in the quarantined household may seek advice from an emergency officer at the local Public Health Unit.

One of my household members is a vulnerable person, due to a medical condition, can they move out while the household completes quarantine?

This will need to be discussed and negotiated with your local Public Health Unit who can provide advice. Otherwise, you can call 134COVID.

Questions about vaccination

Can I leave quarantine for COVID-19 vaccination?

No. You must either wait until you are released from quarantine or, if it has been almost six weeks since your first dose, you must seek an exemption to leave quarantine to have your second dose

I am due to have my second vaccination during my home quarantine period. What should I do?

You will need to arrange an exemption to be able to leave to attend your appointment.

You can submit a request for an exemption to leave home for your second dose through the COVID-19 Services Portal or by phoning 134 COVID (134 268).

If you are given an exemption to leave quarantine, you must make sure that you wear a mask at all times, keep at least 1.5m from anyone in the line, and let the clinic staff know that you are currently in home quarantine and have an exemption to receive your vaccine.

Questions about home quarantine

What do I need to do if I have been directed to quarantine at home?

#home-quarantine-what-to-do

If you have been directed to quarantine at home, you must stay at the address stated on your quarantine direction for 14 days or the date specified on the direction.

You cannot:

  • leave your residence except:
    • in an emergency
    • to avoid injury or illness or to escape a risk of harm – for example escaping risk of harm related to domestic and family violence or accessing support from a domestic and family violence support service
    • to get essential medical care
    • to get a COVID-19 test
    • as required or permitted under a direction given by an emergency officer
  • go into public places including your work or the shops. You will need to let your employer know that you cannot attend your workplace until you are told it is safe to do so
  • let anyone into your nominated premises unless they:
    • usually live with you and are also quarantining as secondary contacts
    • are required to enter in an emergency.

given permission by an emergency officer. You can:

  • go into your garden or courtyard if you live in a house
  • go onto your balcony if you live in an apartment or are staying in a hotel.

If you are in quarantine and need help getting food or other essentials you should call the Community Recovery Hotline on 1800 173 349.

What do I do if I live with other people if I’m quarantining at home?

Under the new Management of Secondary Contacts Direction, anyone who lives in the same household as an identified close contact must also quarantine until the end of the quarantine direction notice, or until 14 days has passed since the identified close contact was with a positive case of COVID-19.

Can I have people visit me in home quarantine?

You cannot let anyone enter the premises where you are quarantining unless they:

  • usually live with you and are also quarantining as secondary contacts
  • are required to enter in an emergency
  • are given permission by an emergency officer.

What if I refuse to be tested if I’m quarantining at home?

By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you and the people you live with will be required to quarantine for a further 14 days until there is greater certainty that you do not have the virus.

Can home care and essential services like nurses still visit me at home?

These workers are not currently permitted to enter the home of a close contact in quarantine unless permitted by an emergency officer. Close contacts in quarantine should discuss their in-home care needs with public health officers. When visits occur, it is essential to wear a mask, practise good hand and respiratory hygiene and maintain physical distancing.

For more detailed information, please read the specific COVID-19 advice for in-home community workers on the Queensland Health website.

Do I have to have a test while completing quarantine at home?

Close contacts

If you are directed to quarantine at home, you will be emailed a laboratory form and will be asked to attend a test centre on day 12 of your mandatory quarantine period. If you do not get tested when asked to do so, your quarantine period will be extended.

Please wear a mask when you attend the clinic for testing. When you arrive at the clinic, tell the healthcare professionals that you have been identified as a close contact of a person with COVID-19, are in quarantine and are attending for routine day 12 testing. Even if you test negative on your routine day 12 testing you must stay in quarantine for the full 14 days until the date specified on your quarantine direction. This is because you could still develop COVID-19 towards the end of the quarantine period.

Secondary contacts

If you are a secondary contact you only need to get tested if:

  • you develop COVID-19 symptoms
  • any of the people in the house test positive for COVID-19, then everyone in the house will be considered a close contact of a confirmed case.

How can I travel for testing if I’m quarantining at home?

#travel-to-get-tested-in-quarantine

You are allowed to leave your home to attend a fever or respiratory clinic for testing if permitted under a direction given to you by an emergency officer.

You should travel alone, use personal transport where possible, and go directly to the clinic and return home straight away without stopping anywhere else (not even to get petrol). If you are unable to drive yourself, see if a member of your household or a friend can take you.

When travelling with other people, you must:

  • wear a mask
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

The friend or family member who is driving you must also wear a face mask.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions. A taxi van or a taxi with a protective shield is preferred, if this is not available, you can travel by taxi or rideshare while sitting in the back seat on the passenger side.

What happens if I develop symptoms during quarantine if I’m quarantining at home?

If you have COVID-19 symptoms that are life threatening or urgent:

Call Triple zero (000). Tell the operator that you are in quarantine.

If you have COVID-19 symptoms that are not urgent:

Call 134 COVID (134 268) to speak to someone about your health.

What happens at the end of my quarantine if I’m quarantining at home?

If you have completed your 14 days of quarantine without developing symptoms and have been tested for COVID-19 when requested to do so by a public health emergency officer, you and your household will be able to leave quarantine.

You must continue to practice physical distancing and good hand and respiratory hygiene.

If you become unwell and have any cold or flu like symptoms return home straight away and contact your doctor.

When do I have to wear a face mask if I’m quarantining at home?

You must wear a face mask when:

  • told to do so by an emergency officer
  • leaving quarantine for a permitted purpose.

How can I walk my dog if I am in quarantine?

Unfortunately, if you are in home quarantine, you are unable to take your pet for a walk or any exercise outside your home. However, you can still keep them mentally stimulated by:

  • giving them multiple smaller meals throughout the day rather than one or two larger meals
  • if you are permitted, you can play fetch or tug games if you have a backyard
  • teaching your pet a new obedience command or trick
  • providing a treat dispenser toy to keep them stimulated.

It is best if your pet can remain with you while you undertake quarantine or isolate.

If you feel your pet cannot stay in quarantine with you, we recommend having a plan in place to make other arrangements, such as arranging for them to be cared for at a boarding kennel, or be cared for by family, friends. Relocating the pet should be the last option.

To prevent the possible spread of COVID-19 to the community, it is not recommended to ask friends, family or neighbours to walk your dog while you’re in quarantine

What do I do with my pet if I test positive and have to go to hospital?

We recommend having an emergency plan in place for the care of your pet, just in case you become unwell or are hospitalised.

This could involve:

  • having an emergency kit ready with leads, collars, dry food or medicines that your pet needs
  • ensure your emergency kit has been sanitised and placed outside for someone to collect
  • in the first instance, it is recommended your pet go into a boarding kennel or similar. If this isn’t possible, they should stay with family, friends or a neighbour while you’re away
  • make sure you have all emergency contacts written down for the kennel or person that may care for your pet
  • also tell someone else what your emergency plan is so they can make arrangements for you, if needed.

If you are hospitalised or must quarantine in accommodation that is not your usual residence, and there is no one in the household to care for your pets, other arrangements need to be made for the care of your pets. This may include arranging a boarding kennel or cattery, or a second option could be to send them to the home of friends, family or a neighbour for the duration of your quarantine period if it is possible to do so in a COVID-safe way.

What happens if my pet becomes sick while I am in quarantine?

If you are in quarantine and your pet becomes unwell, it is important to remember not to break quarantine to take your pet to the vet. By doing this, you could put your vet, their nurses and other pet owners at risk of infection.

It is always a good idea to ring your vet first, let them know you’re in home quarantine and discuss the best way to work with you to ensure your pet will receive the care they need, while they can keep themselves and their staff safe.

It’s best to ask for advice on how to care for your pet from home. If your pet needs to be seen, you should ask family, a friend or a neighbour to take your pet to the vet, or even see if your vet can deliver any medication.

Where can I find more information about secondary contacts?

You can find more information about secondary contacts at Management of Secondary Contacts.

Questions about quarantine in government arranged accommodation

What is quarantine in government arranged accommodation?

Read about what happens in quarantine in government arranged accommodation including Q&As.

Questions about air crew

Can air crew who are identified as a close contact leave Queensland before completing 14 days quarantine?

Yes, only if they:

  • have no COVID-19 symptoms; and
  • leave Queensland on a crew-only flight to travel overseas and all crew on board the flight wear a face mask; and
  • travel directly to embark the crew-only flight using private transport or transport arranged by an airline operator.

Questions about support, health and wellbeing

How can I get food and medication if I’m quarantining at home?

You can get food and medication while in quarantine by doing the following:

  • Ask friends or family members you don’t live with to get food and medication to leave at your door.
  • If you need a prescription filled arrange this with your usual pharmacist or GP. They can deliver it to your house or you can let your friend or family member know where to collect the medication. Read more about getting medicines and accessing health services .
  • Arrange a food delivery service. Have all food left outside your house. Do not let any delivery person into your nominated premises.

Contact the Community Recovery Hotline on 1800 173 349 for help.

How can I look after my health and wellbeing during quarantine?

Keeping mentally and physically well will help quarantine feel more pleasant.

Check out some of these resources for tips and tricks on how to look after yourself:

What support is available to me while I’m in quarantine?

Find the right service for your coronavirus (COVID-19) enquiry.

We ask that you please be patient, as most services are currently experiencing a high volume of calls.