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Businesses, activities and undertakings

Restrictions on Businesses, Activities and Undertakings Direction (No.10)

What's changed from 1.40pm AEST on 26 November 2020

  • All venues can allow up to 100 per cent of seated capacity if patrons are in ticketed and allocated seating.
  • Dancing is allowed at all school events – both indoor and outdoor – subject to the one person per 2 square metre rule.

Practice social distancing of 1.5 metres and keep to one person per 2 square metres

Overview

All restricted businesses can open, in line with the COVID Safe Framework.

All restricted businesses may now have one person per 2 square metres on their premises.

Businesses that have never been required to close (e.g. grocery stores) can continue to operate as they have been.

Note, physical distancing rules still apply. So wherever possible, people should remain 1.5 metres away from others.

For full details, read the official public health direction.


Community responsibilities

We all have a part to play in keeping ourselves and others safe, and to support businesses to operate safely.

Individuals can

I can

Businesses can

Businesses can

Keep well

  • Support working from home
  • Send anyone unwell home

Keep your space

  • Keep 1.5 metres away from others
  • Come back later if it’s busy

Keep clean

  • Clean hands often with soap or sanitiser
  • Cover coughs and sneezes

Keep in contact

  • Give contact details at venues in case we need to contact you
  • Download the COVIDSafe app
  • Keep a customer contact register
  • Keep customer information safe for 56 days then dispose securely

Keep flu safe

  • Get the flu shot to help prevent the spread of germs
  • Require some staff to have the flu shot, depending on the industry

Questions and answers about this direction

What is the COVID Safe Framework?

The COVID Safe Framework sets out what requirements businesses under the Direction must comply with. Depending on the type of business, activity or event, these requirements will be different:

  • certain businesses already have Approved Plans which they should follow.
  • if there is no Approved Plan in place, then a COVID Safe Checklist may apply.
  • a business may elect to operate under a relevant COVID Safe Checklist, for a maximum of 50 people, instead of an Approved Plan
  • if there is no approved COVID Safe Checklist or Approved Plan, the rules in the direction apply and only a maximum of 50 people are allowed
  • Events are subject to different requirements, depending on the number of people attending

For more information see the COVID Safe Plans website.

What’s the difference between the 2 square metre rule and physical distancing of 1.5 metres?

Physical distancing (also called social distancing) is one way to help slow the spread of viruses and can help protect the people in our community who are most at risk of getting very sick from COVID-19.

The 2 square metre rule describes the maximum number of people who can occupy premises at the same time - the ‘density’ of people at a restaurant or café. For example, the 2 square metre rule is the measure that a business should use to plan how many people can occupy an indoor venue safely.

We are also asking everyone to keep a physical (social) distance of 1.5 metres away from other people. This is about each of us being responsible for how close we get to others, wherever we are – for example, at the train station, in the supermarket or at a party.

As a business, do I need to do both? That is, make sure there is 2 square metres per person and physical distancing of 1.5 metres?

Yes. The 2 square metre rule does not determine the distance between people. It’s important to be mindful of arranging tables and traffic flows to ensure that wherever possible patrons and staff are each at least 1.5 metres apart.

For example, ensure that tables are at least 1.5 metres apart and that in the takeaway section of a restaurant, each waiting customer can sit or stand at last 1.5 metres away from everyone else.

Why do businesses need to collect contact details?

Businesses that operate a restricted business, activity or undertaking must collect and keep contact information about all people at the premises (including staff), for contact tracing purposes for a period of 56 days, unless otherwise specified. This information must include:

  • name
  • phone number
  • email address
  • the date and time period of patronage.

If requested, this information must be provided to public health officers within a stated time. The information should be securely stored, not used for any other purpose and deleted after 56 days.

I think a business is not compliant with the COVID Safe Framework, who should I report this to and what happens next?

If you are concerned about a business not maintaining appropriate physical distancing or other Public Health Direction requirements, perhaps have a chat to the staff first and find out what measures they have put in place.

If wish to report a business that isn’t complying with restrictions, you can report them through PoliceLink on 131 444.

What requirements do I need to follow if I am waiting on a COVID Safe Plan to be updated for my business/industry?

Follow the requirements of the  Restrictions on Businesses, Activities and Undertakings Direction until your industry plan is updated.

How many people (occupant density) can be in a venue at any one time?

All restricted businesses can have one person per 2 square metres. If the venue is providing patrons with tickets and allocated seating, it can allow up to 100 per cent of seated capacity – even if this means more than one person per 2 square metres in the venue.

Questions about hospitality – food and drink

Can I stand while I eat or drink? Why/why not?

Yes, you can now stand while eating and drinking both indoors and outdoors where the venue is operating under a COVID Safe Plan or Checklist.

Standing eating and drinking is also permitted under a COVID Safe Event Plan or Event Checklist.

It is important that you continue to stand 1.5 metres away from each other to help stop the spread of COVID-19.

Are food buffets allowed?

In the interest of preventing unnecessary contact and potential transmission of COVID-19, self-service buffets are still not allowed. This includes buffets in non-restricted businesses like worksites and aged care facility canteens. You must be served food by a waiter or self-serve individually packaged food.

How long can I stay at a café or restaurant (e.g. Is there a time limit?)?

There is no time limit, but we do encourage you to be mindful that other people may be waiting and to not stay on the premises longer than you need to. Venues may choose to have a time limit for guests. We’re asking for Queenslanders to use common sense and good judgement during this time.

Do businesses need to collect contact details for people just ordering takeaway?

Takeaway food services do not have to collect contact information from takeaway patrons. Businesses only need to collect contact information for dine in patrons.

How will compliance with the Public Health Directions be regulated at restaurants and cafés?

In addition to Queensland Police, Local Government Environmental Health Officers will continue to be regulating food premises to ensure compliance with Public Health Directions.

Can I use my keep cup?

Yes, BYO or keep cups are allowed to be used where staff can do a ‘contactless pour’ to reduce the spread of germs.

What is outdoors?

An outdoor area has fixed or temporary boundaries but is not fully enclosed. It is open to the elements and has natural air flow. To reduce the risk of COVID-19, there should be as much natural and unrestricted air movement as possible for most of the time the area is in use.

An outdoor area can include a veranda, balcony, deck, patio or similar structure that might be connected to an external wall of a building and have a roof, awning or eave. It might also include a rotunda, tarpaulin or shade structure situated in a larger open space.

An outdoor area does not include atriums that are internal to a building. A temporary or permanent marquee is not considered an outdoor area except in the circumstances where walls/panels are lifted for the duration of the event. A tent, like a circus tent or performance tent, is not considered an outdoor area.

When curtain walls, panel walls or other fittings are used to fully enclose an area to protect from the elements, it should be considered as indoor. Sometimes Queensland weather means that curtain walls, panel walls or other fittings are used for short periods to partially enclose an area for patron comfort and safety. If a business is in doubt, it should operate as if it is an indoor space.

Questions about retail and leisure

What is the capacity for my venue? Is it 100 per cent, or one person per 2 square metres?

All venues are allowed to operate with up to 100 per cent seated capacity if patrons are in ticketed, allocated seating.

Venues not offering ticketed and allocated seating for events or operations must follow the one person per 2 square metre rule.

If the venue is allowing more than one person per 2 square metres, patrons are strongly encouraged to wear a mask when they are not in their allocated seat and it is not possible to physically distance. This could include entering and exiting the venue, leaving to go to the bathroom, purchasing food or drinks.

I am a tour operator, can I operate my tours?

Tourism experiences are allowed to operate if they limit the number of participants according to the capacity of their space, venue or vessel. Tour operators may have one person per 2 square metres.

This includes attractions such as dive boats, fishing charters and boat operators, who take passengers as individuals or in tour groups.

How do I operate a tourism experience while maintaining physical distancing?

While at times it can be difficult to maintain physical distancing, tour operators should make every effort to adhere to the guidelines outlined in the Public Health Directions and your COVID Safe Plan, use common sense and follow physical distancing principles, including:

  • limit your tour size according to the 2 square metre rule
  • wherever possible make sure everyone on the tour who is not from the same household is 1.5 metres apart from other people
  • ensure you or your staff stay home if they are sick or have flu-like symptoms, no matter how mild, and get tested for COVID-19
  • encourage your customers to rebook if they are sick or have flu-like symptoms, no matter how mild, and encourage them to get tested for COVID-19
  • practice good hand hygiene by washing your hands regularly with soap and water, and use alcohol-based hand sanitiser.

To ensure you are maintaining a safe environment for patrons and staff, make use of available resources for best practice cleaning and additional resources in the Safe Work Australia COVID-19 Resource Kit.

Can my choir perform?

Yes, choirs including church choirs, pub choirs, social choirs and carollers can perform. There must be no more than one person per 2 square metres in the space you are performing (including the choir and the audience). You must also be at least 4 metres away from your audience.

Can my band perform?/ Can I perform as a magician?/ Can theatre perform?

Yes, performances that are not choirs can perform 2 metres away from your audience. There must be no more than one person per 2 square metres in the space you are performing (including the performers and the audience).

Can I go to a theme park, zoo, aquarium or wildlife centre?

Yes, theme parks, zoos, aquariums and wildlife centres have COVID Safe Site Specific Plans. These plans take into consideration the complexity and size of these businesses to ensure that operators are keeping Queenslanders safe.

Can I go to community facilities (like community centres and halls, recreation centres, youth centres, community clubs and PCYCs)?

Yes. These facilities should follow the Social sporting-based activities rules in the Return to Play Guide (PDF) in relation to these activities.

Can local government libraries run events again?

Libraries can operate with one person per 2 square metres regardless of the size of the venue, unless there is a Site Specific COVID Safe Plan in place. Libraries should follow physical distancing requirements where possible. Libraries are allowed to hold events like rhyme time and book clubs provided they operate with the one person per 2 square metre rule.

Can I run major events like marathons, expos and cultural festivals?/ What are the rules for events?

Yes, the key principle in staging and participating is to avoid overcrowding. Organisers should apply the one person per 2 square metre rule.

Organisers also need to have a plan in place to protect attendees. These plans will differ depending on the number of people attending the event and whether it is indoors or outdoors.

Whether an event can be managed under a COVID Safe Event Plan or COVID Safe Event Checklist may depend on the number of people attending an event or distinct sessions within the event. For example, an outdoor event with three separate sessions, with 1500 people in attendance at each session, may operate under a COVID Safe Event Checklist.

Events:

  • may operate in compliance with an Industry Plan or Site Specific Plan approved by the Chief Health Officer
  • if the event is operating under an Industry Plan or Site Specific Plan, and more than 500 people are attending an indoor event or 1500 people are attending an outdoor event, the organiser must tell the local public health unit at least 10 business days before the event taking place.

Or:

Indoor events/sessions within events

  • 500 people or less – must comply with a COVID Safe Event Checklist, no further approval needed
  • 500 to 10,000 people – must comply with a COVID Safe Event Plan approved by local public health units
  • 10,000 people or more – must comply with a COVID Safe Event Plan approved by the Chief Health Officer and the local public health unit is given 10 days’ notice of the event.

Outdoor events/sessions within events

  • 1500 people or less – must comply with a COVID Safe Event Checklist, no further approval needed
  • 1500 to 10,000 people – must comply with a COVID Safe Event Plan approved by the local public health unit and the local public health unit is given 10 days’ notice of the event

10,000 people or more – must comply with a COVID Safe Event Plan approved by the Chief Health Officer.

Can I organise a major event under a COVID Safe Event Checklist?

Yes, you can organise major events under a COVID Safe Event Checklist depending on the number of people attending the event – 500 people for indoor events and 1500 people for outdoor events.

The number of people at an event may depend on the attendees at each distinct session or event. For example, an outdoor festival may have multiple sessions or events held across different locations. The festival may be organised under a COVID Safe Event Checklist if it is held outdoors and less than 1500 people will attend at each separate event or session.

At a major event, if one person leaves can another person take their place?

Major events can only host the maximum number of people allowed under their COVID Safe Event or Industry Plan or COVID Safe Event Checklist at any one time.

If someone leaves an event another person cannot take their place. You can only enter an event at clearly defined session times. This is to assist with minimising the spread of COVID-19.

For example, if you are attending the morning session of a cultural festival, you cannot leave during your session and have another person take your place. Nobody will be allowed to enter the festival until the next session starts. Each person attending will need to have a designated ticket for their session and will only be able to enter the venue at the time listed on their ticket.

Do protests need a COVID Safe Event Checklist?

Protest organisers will need to have a COVID Safe Event Checklist, or COVID Safe Event Plan that is approved by either their local public health unit or the Chief Health Officer depending on attendee numbers.

Questions about entertainment venues

What are the restrictions for casinos, gaming and gambling venues?

Casinos, gaming or gambling venues can operate in compliance with an approved COVID Safe Plan. These plans outline how these venues will meet health requirements and implement extra measures to ensure the health and safety of the increased number of patrons.

These venues can:

  • serve food and drinks to seated or standing patrons
  • provide takeaway food and home delivery
  • operate for gaming, including electronic gaming machines.

These venues cannot:

  • have indoor dance floors
  • have buffets.

What are the restrictions for retail wagering outlets?

Retail wagering outlets must be managed in accordance with the COVID Safe Plan and only have one person per 2 square metres.

What are the restrictions for strip clubs, brothels, sex on premises venues and sole operator sex workers?

Strip clubs, brothels, sex on premises venues and sole operator sex workers can operate with a COVID Safe Plan and only have one person per 2 square metres.

Can nightclubs open?

Yes. In the interest of preventing unnecessary contact and potential transmission, indoor nightclub dance floors remain closed. Nightclubs may use this space for seated or standing dining and drinking. Nightclubs with an outdoor area may allow dancing outdoors where people observe the one person per 2 square metre rule.

We said we would ease restrictions in phases and manage this sensibly, and that’s what we are doing. The decision to ease restrictions is based on a number of factors, including our ability to identify sources of transmission and contain and manage any outbreaks. We are continuously assessing these factors and will update Queenslanders when we are able to.

Can venues have dance floors?

Dance floors are allowed outdoors. Dance floors can have no more than one person per 2 square metres in the dance area. Dancers should also be mindful of physical distancing, even while dancing.

Dance floors indoors are not allowed, except for weddings and all school events.

For example, a pub can have a dance floor outside in its beer garden but it cannot have one indoors. Similarly, a nightclub can have a dancefloor on its rooftop, but not inside. A crowded mosh pit will not be allowed outdoors as the one person per 2 square metre rule needs to be observed.

All guests are allowed to dance at a wedding and at any school event, both indoors and outdoors. The dance floor at a wedding is not restricted to 1 person per 2 square metres. The dance floor at a school event does need to follow the 1 person per 2 square metre rule.

Why can you dance outdoors but not indoors?

We know that it is less likely for COVID-19 to spread in outdoor spaces than it is in enclosed, indoor environments. We are allowing dancing in a way that is safe.

When will dancing be allowed indoors ?

The decision to ease restrictions is based on a number of factors, including what we are learning about COVID-19, our ability to identify sources of transmission and contain and manage any outbreaks. We are continuously assessing these factors and will update Queenslanders when we are able to.

Questions about real estate

I work in the real estate industry; can I conduct an open house inspection on a property?

Yes, open house inspections are permitted. The agent must ensure that they limit the number of attendees to no more than one person per 2 square metres at a time.

The agent should ensure good hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, phone number, email address and the date and time period of patronage for 56 days (8 weeks) to assist with contact tracing if required.

The agent should ensure that physical distancing, hand hygiene and frequent environmental cleaning and disinfection is maintained during an open house inspection.

Can I go to an auction?

Yes, auctions are permitted but the auctioneer and agents must ensure that they limit the number of attendees to no more than one person per 2 square metres of space available for staging the auction.

The event should be staged in such a way that physical distancing is observed and all participants can stay at least 1.5 metres apart if possible.

Given the close interaction involved, agents are required to keep a record of all guests’ contact information, including name, email address, phone number, and date and time of patronage, for 56 days (8 weeks) to assist with contact tracing if required.

Questions about beauty and personal care services

I am a massage therapist. Can I offer massage therapy?

Yes. You can provide massage therapy to clients for the management or prevention of a disease, injury or condition, if you comply with a COVID Safe Checklist or COVID Safe Plan.

If you provide massage for non-therapeutic purposes, like relaxation massage, you may operate in accordance with a COVID Safe Plan, or with a maximum of 50 people in compliance with a COVID Safe Checklist.

What is included in beauty therapy?

Businesses can operate for all personal appearance/beauty therapy and nail services including, for example, facials, makeup, waxing, laser hair removal, laser treatments and eyelash extensions. Spray tans, cosmetic injections, body piercing and micro needling and tattooing (including tattoo parlours) are also included. Water-based spa services and non-therapeutic massage may also be provided.

Beauty therapy businesses must operate in compliance with a COVID Safe Checklist or COVID Safe Plan. Beauty therapy businesses that offer water-based spa services like saunas and bathhouses or non-therapeutic massage will be limited to 50 people for their business if they are complying with a COVID Safe Checklist.

Questions about exercise and sport

Are swimming pools open?

Yes. Swimming pools are allowed to operate with a COVID Safe Plan.

If a swimming pool is in a private residential dwelling for the use of the occupants of the dwelling, those residents and their guests are able to use the swimming pool. Swimming pools in apartment complexes should operate under a COVID Safe Plan.

How many people can participate in an outdoor sporting activity?

For outdoor sporting activities, physical distancing off the field of play is required. Spectators need to remain 1.5 metres away from people who are not from their own household or group.

Specific guidance regarding the return of sporting-based activities can be found in the Return to Play Guide (PDF). The guide outlines a range of requirements for community sport to adhere to.

Physical distancing rules apply, and records must be collected and kept of all people in attendance.

Can I watch someone play a game indoors and outdoors?

Yes, spectators are allowed to watch sports matches both indoors and outdoors. The number of spectators allowed at an indoor venue will be determined by the 2 square metre rule. However, if the game is at a ticketed and seated venue, the venue can allow up to 100 per cent of seated capacity.

If the venue is allowing more than one person per 2 square metres, patrons are strongly encouraged to wear a mask when they are not in their allocated seat and it is not possible to physically distance. This could include entering and exiting the venue, leaving to go to the bathroom, purchasing food or drinks.

Specific guidance regarding the return of sporting-based activities can be found in the Return to Play Guide (PDF). The guide outlines a range of requirements for community sport to adhere to.

What is the ‘field of play’?

The ‘field of play’ is the pitch, court, field, pool or other facility that sport, recreation or fitness activity is generally conducted on. Any person required on the field of play, during play, including but not limited to participants, coaches, officials and other required support services/staff are not required to comply physical distancing rules on the field of play.

Spectators, coaches etc from a different household must keep 1.5 metres distance from each other off the field of play.

Specific guidance regarding the return of sporting-based activities can be found in the Return to Play Guide (PDF). The guide outlines a range of requirements for community sport to adhere to.

Can I see my personal trainer or attend a bootcamp?

Yes. But participants should maintain a 1.5 metre distance (think two big steps) away from other people, whenever possible. Where safety is a concern or when conducting contact based activities and skills training for example, boxing with a partner, or for businesses operating under the a COVID Safe Plan, the trainer may ‘spot’ or demonstrate the activity and would not be required to comply with physical distancing rules while ensuring client safety. Participants are encouraged to bring their own equipment where possible (e.g. gym mat).

Specific guidance regarding the return of fitness activities can be found in the Return to Play Guide (PDF). The guide outlines a range of requirements for fitness facilities to adhere to.

Can I go to my gym/ health club/ fitness centre/ spin studio/ barre studio/ yoga studio / indoor sport studio/ dance studio?

Yes. Gyms, yoga studios, health clubs, fitness centres, spin studios, barre studios, indoor sporting centres and dance studios can operate under a COVID Safe Plan.

The total number of people to attend the activity, training and competition at indoor venues is to be based on the one person per 2 square metre rule. Specific guidance regarding the return of fitness activities can be found in the Return to Play Guide (PDF). The guide outlines a range of requirements for fitness facilities to adhere to.

How many parents can watch their children at sport?

Both indoor and outdoor sporting facilities are allowed spectators, if there is enough space between spectators from different households. Community sporting facilities will need to keep clear records to assist with contact tracing.

Questions about universities/ TAFE/ technical classes

Should I attend my university/TAFE/technical classes in person?

Universities, TAFE and other educational institutions are open and need to observe physical distancing. This means that there should be no more than one person per 2 square metres in large lecture settings.

Questions about weddings, funerals, religious, civil and non-denominational ceremonies

How many people can I have at a wedding?

A maximum of up to 200 people can attend wedding ceremonies that are conducted under a COVID Safe Plan regardless of the size of the venue. Physical distancing requirements still apply. Speak with the venue operators or your celebrant to determine the specific requirements of your wedding.

Wedding ceremonies performed at a person’s residence or a public place can have a maximum of 50 people attend, if there is no COVID Safe Plan, Checklist or Event Checklist in place.

Can people dance at weddings?

Yes, all guests can dance at weddings. You should still be mindful of physical distancing while on the dance floor.

How many people can attend a funeral?

Funerals conducted in a professional venue may be attended by a maximum of 200 people irrespective of the size of the venue.

Private ceremonies performed in private residences or public areas and spaces can have a maximum of 50 people attend including the service director. Up to 200 people may attend if there is a COVID Safe Industry Plan, Checklist or Event Checklist in place.

It is important if you are unwell, that you do not go to a funeral.

A record of names and contact details of each guest must be kept for 56 days to assist in contact tracing if required.

How many people can attend a religious service (other than a wedding ceremony on funeral)?

Places of worship can have one person per 2 square metres for scheduled services, private worship or religious services other than a wedding ceremony or funeral.

How many people can I have at a wedding ceremony?

Wedding ceremonies can have a maximum of 200 people regardless of the size of the venue, including public spaces and private residences if a COVID Safe Plan, is in place for the event.

If a COVID Safe Plan is not in place, the number of people who can attend the wedding is in line with other gathering restrictions under the Movement and Gathering Direction (currently 50 people).

It is important if you are unwell, that you do not go to a wedding.

A record of names and contact details of each guest must be kept for 56 days to assist in contact tracing if required.

How many people can attend civil services, cultural ceremonies or non-denominational services?

There is no limit to the number of people who can attend a civil service, cultural ceremony or non-denominational service other than a wedding ceremony or funeral (for example naming ceremony) but venues must ensure that there is no more than one person per 2 square metres.

Can I complete a COVID Safe Event Checklist for a private event, e.g. a naming ceremony or wedding ceremony?

Only businesses can operate under a COVID Safe Event Checklist as listed under the Restrictions on Businesses, Activities and Undertakings Direction, these are not available to individuals.

For example, if you plan to host a naming ceremony in your backyard and you have a business engaged to manage the event that is operating under an approved COVID Safe Plan, the event can have more people attend–as long as the event is held in line with the rules of the relevant COVID Safe Plan (for example, the Weddings Industry COVID Safe Plan).

If the event is not operating under a COVID Safe Plan, then it will be limited to the maximum number of visitors allowed under the Movement and Gathering Direction. The maximum amount of people that can attend the event is 50.

If I get a caterer, operating under a COVID Safe Plan, to drop off food for an event - can I invite more people?

No. For the event to occur with larger numbers the caterer would need to do more than just deliver and set up the food for the function, they would need to be responsible for the management of the whole event. That means the caterer would need to take full responsibility and have control over the event, including (but not limited to) collecting all contact tracing information and ensuring physical distancing is practised. There will also need to be someone present from the business who is able to respond to any questions from an emergency public health officer if required.

Why can’t I host large events anymore?

These are difficult decisions however, these restrictions are in place for the protection of Queenslanders. Unstructured gatherings are a high risk for the spread of COVID-19, this has been seen again and again during the pandemic.

I own a private property that also operates as a commercial business, can I host an event with more people?

You can only host more people on your private property if you normally run events on your property and you operate under a relevant COVID Safe Plan or Checklist.

For example, if your private property is a vineyard and you normally operate a wedding business on this and comply with the Weddings Industry COVID Safe Plan then you can continue to have more than the maximum number of people as outlined in the Movement and Gathering Direction. Alternatively, if your private property is a commercial farm business and event management is not part of your normal operations then you will have to comply with the allowable number of people as outlined in the Movement and Gathering Direction–you can have up to 50 people attend in total.

Questions about residential facilities and accommodation

How many people can I have stay overnight at my short- term rental or short-term accommodation (for example serviced apartment or Airbnb listing)?

Accommodation providers must only allow the number of people permitted to occupy the premise under a booking to remain overnight. You can have more people visit you in line with the Movement and Gathering Direction as long as they do not stay overnight.

Can I operate my short-term rental or short-term accommodation (for example, serviced apartment or Airbnb listing) for holiday and leisure purposes?

Yes. Accommodation providers can operate. This includes campgrounds. Short term accommodation providers must comply with the one person per 4 square metre rule for sleeping areas. The one person per 2 square metre rule will apply for common areas open to or used by guests.

Some accommodation providers are required to have a health management plan to manage preventing the spread of COVID-19. For example, a backpacker hostel or a bed and breakfast. If you rent out part of your home using an online hosting platform such as Airbnb and your guests share your kitchen and/or bathroom, you will also need a health management plan. Fully self-contained apartments or houses will not require a health management plan.

Why do short-term accommodation providers (for example, hostels and caravan parks) have to still comply with the one person per 4 square metre rule in sleeping areas?

People sharing sleeping quarters will be sleeping on average for six to eight hours a night in an enclosed space without a mask. This creates an increased risk of spreading the virus.

What is a health management plan?

A health management plan demonstrates compliance with COVID-19 public health directions and describes the measures that can be implemented to minimise risks of transmission of COVID-19 amongst residents, workers and people staying at the accommodation facility, and the community. Please refer to the www.health.qld.gov.au/healthdirections for more information.

A seasonal worker needs to quarantine at my accommodation facility. What are my obligations?

Your accommodation facility must be able to provide suitable arrangements for sleeping, eating and hygiene. The seasonal worker should not be sharing a bathroom, bedroom or cooking facilities with other workers or guests unless those people are also undertaking quarantine for the same period.

Where can I find additional information about health management plans and seasonal workers?

Please refer to the Seasonal Workers Health Management  and International Quarantine Plans Direction for more information. There is also industry specific information available on the Department of Agriculture and Fisheries website.

Can shared facilities at caravan parks, campgrounds and in hostels open?

Yes, shared bathrooms or kitchens for people staying at the facility can open if the facility has a health management plan in place.

Questions about face masks

Will venues be required to provide face masks or will individuals have to bring their own to be able to enter?

Venues will not be required to supply face masks to patrons and should encourage patrons to bring their own mask. You will have to bring your own face mask. You are strongly encouraged to wear a mask when you are not sitting in your allocated seat and it is not possible to physically distance, this could include entering or exiting the venue,  leaving your seat to go to the bathroom or purchasing food or drinks.

Find out how to use, wear and dispose of a face mask.

What sort of mask can I wear?

The best face mask is a single-use surgical mask – you can purchase these at pharmacies. If you are unable to get a surgical mask, a cloth mask is fine to use. The most effective cloth masks are made up of at least three layers. Any mask should fit securely around the face and cover your nose and mouth.

Find out how to use, wear and dispose of a face mask.

Where can I find out more information about face masks and how to use them?

Find out how to use, wear and dispose of a face mask.

Questions about the roadmap to easing restrictions

Why are the restrictions being eased now? Are you moving too fast?

Queenslanders have worked incredibly hard to once again keep our COVID-19 cases low and get on top of any localised clustered. Our state has a handful of active cases of COVID-19 and we are well equipped to manage the current situation and the situation going forward.

We said we would ease restrictions in phases and manage this sensibly, and that’s what we are doing. The decision to ease restrictions is based on a number of factors, including our ability to identify sources of transmission and contain and manage any outbreaks.

We are now in the fortunate position that we can move to the next stage of our COVID-Safe recovery.

The selected restrictions are being eased based on recommendations determined by the current health advice and Queensland’s Chief Health Officer.

How will this be enforced?

Queensland Police and other enforcement officers will enforce the lifting of these restrictions and ensure Queenslanders are doing their part to slow the spread. Industry and business regulators will also play a role in ensuring organisations are compliant with restrictions.

Why is this list of restrictions being eased?

These restrictions are being eased due to the great work Queenslanders have been doing to date. The selected restrictions are being lifted based on recommendations determined by Australian Health Protection Principal Committee (AHPCC) and Queensland’s Chief Health Officer.

Questions about COVID Safe Checklists

Where can I get a COVID Safe Checklist?

The COVID Safe Checklists are available for download at https://www.covid19.qld.gov.au/government-actions/roadmap-to-easing-queenslands-restrictions

Questions about COVID Safe Plans

What is a COVID Safe Plan?

Find out more information about COVID Safe Plans on the Queensland Government COVID Safe Business website: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses

What if I don’t belong to an industry body?

You don’t have to belong to an Industry body to adopt the COVID Safe Plan that most reflects your business. Plans will be available at no cost here: https://www.covid19.qld.gov.au/government-actions/covid-safe-businesses

Why are COVID Safe Plans being updated? What is the process for this?

COVID Safe Plans will be reviewed and updated in line with the new easing of restrictions. There is a whole-of-industry review that will be undertaken with the aim of  efficiency, greater understanding of rules and streamlining processes for businesses as restrictions change. The relevant Government Departments will work with key industry bodies to provide support for implementing any changes to the plans.

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Questions and Requests for exemptions

If you are seeking clarification on a Direction or have any questions, please call 134 COVID (13 42 68).

To apply for an exemption to a Direction please complete the online form.

Submit your request online