Print

Border restrictions

Apply now

To cross the border you will need to obtain a Queensland Border Declaration Pass.

Border restrictions Direction (No. 17)

What changed from 11.59pm AEST 16 November 2020

  • Due to the recent COVID-19 cluster in Adelaide, specific parts of South Australia (including Adelaide) are now declared hotspots. Anyone who has been in a COVID-19 hotspot within the last 14 days will be turned away at our border. The only exceptions to this are people who are allowed to enter for permitted purposes and people who were in a South Australian hotspot before 11.59pm AEST 8 November.
  • If you have been in a South Australian hotspot at any point from Monday 9 November but arrive before 11.59pm AEST on Monday 16 November, you should get tested even if you have no symptoms. You should also quarantine until 14 days have passed since you left the South Australian hotspot - this does not have to be in government arranged accommodation. Find out more information about the South Australian outbreak.

What changed from 2pm AEST 10 November 2020:

  • An improved Queensland Border Declaration Pass system is in place to streamline processing at border checkpoints and provide protection for Queenslanders
    • The new system will auto-select the pass you need based on your answers to the questions
    • You will be able to upload your supporting documents for verification, but you will still need copies with you when you enter Queensland for police checking
  • Processing of applications may take up to 3 business days – so remember to apply at least 3 days before you plan to travel, regardless of whether you are entering from a hotspot or not
  • If you already have a valid pass when the new system comes in, and your circumstances are the same, you don’t need to re-apply, valid passes will continue to be accepted.

Overview

To slow the spread of novel coronavirus (COVID-19) the Queensland Government is maintaining border restrictions.

The restrictions mean people who have been in a COVID-19 hotspot within the last 14 days will be turned away at our border. This applies to everyone who has been in a COVID-19 hotspot in the past 14 days, except people allowed to enter for permitted purposes. Queensland residents who have been in a COVID-19 hotspot can return home but will be required to quarantine in government arranged accommodation at their own expense.

COVID-19 hotspots are updated regularly. Currently all of Victoria, specific parts of New South Wales and specific parts of South Australia are COVID-19 hotspots.

You must complete a Queensland Border Declaration Pass 3 days before you come to Queensland. This will include agreeing to get tested for COVID-19 if you develop any symptoms within 14 days of arriving in Queensland.

You will have to quarantine when you enter if you have:

  • been overseas in the last 14 days
  • had known contact with someone who has COVID-19 in the last 14 days
  • been in a COVID-19 hotspot in the last 14 days and required to quarantine (and the COVID-19 hotspot is still a COVID-19 hotspot at the time you enter Queensland)
  • COVID-19 or have had COVID-19 in the last 14 days
  • had COVID-19 symptoms (fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue) in the last 14 days and cannot provide a negative test result

You are only allowed to enter Queensland if you have been in a hotspot in the last 14 days, if:

  • your usual residence is in Queensland or you are moving to Queensland
  • you need to comply with an order to attend a Court or Tribunal or to give effect to orders of the Court or Tribunal
  • you have to fulfil an arrangement or obligation relating to shared parenting or child contact
  • you have to assist with or participate in a State or Commonwealth law enforcement investigation or other action at the request or direction of a State or Commonwealth department or law enforcement agency
  • you need to come to Queensland to complete an essential activity
  • you arrive into Queensland by air and you transfer directly to another flight to leave Queensland and don’t leave the airport or remain in quarantine until your flight out of Queensland
  • transited through a COVID-19 hotspot by road using private transport stopping only for essential fuel, supplies and manage driver fatigue, wore a mask when stopping and did not stay overnight in a hotspot
  • transited through a COVID-19 hotspot by road using private transport to enter Sydney airport to fly to Queensland
  • you were on the Spirit of Tasmania and:
    • you went directly from the vessel to an airport in COVID-19 hotspot and you didn’t leave the airport except to board a flight to Queensland; or
    • you went directly from the Spirit of Tasmania and drove through a COVID-19 hotspot by vehicle stopping only for essential fuel, supplies and rest breaks, wore a mask when stopping and didn’t stay overnight in a hotspot
  • you arrive to the Gold Coast airport from an approved airport and transit directly by road to leave Queensland without leaving your vehicle
  • you were in a COVID-19 hotspot for the sole purpose of transiting through an airport and didn’t leave the airport
  • you are a student at a higher education institution or boarding school and are entering Queensland for study, parents and legal guardians are allowed to accompany students who are minors
  • you are entering to receive essential healthcare or to provide support to a person receiving essential health care.

You will have to provide evidence of the above when entering Queensland.

You will be required to complete 14 days mandatory quarantine in government arranged accommodation at your own expense unless exceptional circumstances apply.

You may not have to quarantine if you have been in a COVID-19 hotspot in the last 14 days if you:

  • need to come to Queensland to complete an essential activity
  • arrive into Queensland by air and you transfer directly to another flight to leave Queensland or quarantine until your flight out of Queensland
  • only transited through a hotspot by road or through an airport
  • can provide evidence that you completed mandatory hotel quarantine in a COVID-19 hotspot and immediately transited to Queensland (unless this quarantine was in a South Australian hotspot).

If you are exempt from quarantine because you are in Queensland to complete an essential activity, you will need to keep and retain records of close contacts whilst you are in Queensland for two weeks after you arrive in Queensland.

Essential health care

You can enter Queensland from a hotspot for essential health care without an exemption when the health care cannot be provided in the hotspot.

Essential health care is any:

  • Queensland Children’s Hospital appointment confirmed in writing by the hospital
  • appointment at a Queensland Hospital and Health Service or associated outreach location, confirmed in writing by the service
  • appointment at a licensed Queensland private health facility or ancillary clinic or service, confirmed in writing by the service or health practitioner
  • appointment at an Aboriginal and Torres Strait Islander Community Controlled Health Service confirmed in writing by the service
  • appointment with a prescribed health practitioner at another premises, confirmed on the form approved by the Chief Health Officer.

    Please note: An appointment with a prescribed health practitioner may include services provided by a registered NDIS provider under an agreed NDIS Plan. An appointment at an ancillary clinic or service may include an appointment at a rehabilitation service.

You will be required to comply with quarantine requirements. If you are admitted to a hospital or other facility you will be able to quarantine at the facility. Otherwise, you will need to quarantine at a hotel at your own expense.

Read more about Entering Queensland for essential health care.

Enforcement

Enforcement will continue to be present at Queensland borders, including screening of Queensland Border Declaration Passes and identification. There are also penalties for providing false or misleading information. If you breach any of the requirements under the Borders Direction, you may be subject to enforcement, including an on the spot fine of $4,003, a court-imposed penalty of up to $13,345 or 6 months’ imprisonment.

If you provide false, misleading or incorrect information on a Border Declaration it is an offence punishable by a fine of $4,003, a court-imposed penalty of up to $13,345 or 6 months' imprisonment.

For more information see the full Border restrictions Direction (No. 17)

Apply now

To cross the border you will need to obtain a Queensland Border Declaration Pass.

Questions and Answers about this Direction

Who can come into Queensland?

The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days except for a limited range of people who can enter for essential purposes. Currently all of Victoria, specific parts of New South Wales including greater Sydney, and specific parts of South Australia are hotspots. People who are permitted to enter Queensland who have been in a COVID-19 hotspot within the last 14 days will generally have to quarantine for 14 days at government-arranged accommodation. Queensland residents who have been in a COVID-19 hotspot can return home by air and new residents can relocate to Queensland but, they will have to quarantine in government arranged accommodation at their own expense.

You will also have to quarantine in government-arranged accommodation for 14 days when you enter Queensland if you:

  • have been overseas in last 14 days
  • have been in contact with someone who has COVID-19 in the last 14 days
  • have been in a COVID-19 hotspot in the last 14 days (and the place is a COVID-19 hotspot at the time you enter Queensland)
  • have COVID-19 or have had COVID-19 in the last 14 days (these people need an exemption granted by the Chief Health Officer to enter Queensland)
  • have had the following COVID-19 symptoms in the last 14 days and cannot provide a negative COVID-19 test result: fever cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea or vomiting or fatigue.

Do I have to complete 14 days of mandatory quarantine if I come to Queensland from a hotspot?

Yes. There are only very limited circumstances where a person will not be required to complete mandatory quarantine at their own expense when entering Queensland from a hotspot.

You will have to quarantine when you enter Queensland if you:

  • have been overseas in the last 14 days
  • have been in contact with someone who has COVID-19 in the last 14 days
  • have been in a COVID-19 hotspot in the last 14 days (and the place is a COVID-19 hotspot at the time you enter Queensland)
  • have COVID-19 or have had COVID-19 in the last 14 days
  • have had the following COVID-19 symptoms in the last 14 days and cannot provide a negative COVID-19 test result: fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea or vomiting or fatigue.

You do not have to quarantine if you:

  • need to come to Queensland to complete an essential activity which does not require quarantine
  • arrive into Queensland by air and you transfer directly to another flight to leave Queensland or quarantine until your flight out of Queensland
  • were in a COVID-19 hotspot for the sole purpose of transiting through an airport
  • transited through a COVID-19 hotspot by road using private transport stopping only for essential fuel, supplies and rest breaks, wore a mask when stopping and did not stay overnight in a hotspot
  • transited through a COVID-19 hotspot by road using private transport to enter Sydney airport to fly to Queensland
  • you were on the Spirit of Tasmania and:
    • you went directly from the vessel to an airport in a COVID-19 hotspot and you didn’t leave the airport except to board a flight to Queensland; or
    • you went directly from the Spirit of Tasmania and drove through a COVID-19 hotspot by vehicle stopping only for essential fuel, supplies and to manage driver fatigue, wore a mask when stopping and didn’t stay overnight in a hotspot
  • can provide evidence that you completed mandatory hotel quarantine in a COVID-19 hotspot and immediately transited to Queensland (unless this quarantine was in a South Australian COVID-19 hotspot, in which case you will still have to complete quarantine upon arriving in Queensland).

I’ve been in a hotspot in the last 14 days, am I allowed to enter Queensland if I quarantine?

You are only allowed to enter Queensland if you have been in a hotspot in the last 14 days, if:

  • your usual residence is in Queensland or you are moving to Queensland
  • you need to comply with an order to attend a Court or Tribunal or to give effect to orders of the Court or Tribunal
  • you have to fulfil an obligation relating to shared parenting or child contact obligation
  • you have to assist with or participate in a State or Commonwealth law enforcement investigation or other action at the request or direction of a State or Commonwealth department or law enforcement agency
  • you need to come to Queensland to complete an essential activity
  • you arrive into Queensland by air and you transfer directly to another flight to leave Queensland and don’t leave the airport or quarantine until your flight out of Queensland
  • transited through a COVID-19 hotspot by road using a private transport stopping only for essential fuel, supplies and rest breaks, wore a mask when stopping and did not stay overnight in a hotspot
  • transited through a COVID-19 hotspot by road using private transport to enter Sydney airport to fly to Queensland
  • you were on the Spirit of Tasmania and:
    • you went directly from the vessel in private transport to an airport in a COVID-19 hotspot and you didn’t leave the airport except to board a flight to Queensland; or
    • you went directly from the Spirit of Tasmania and drove through a COVID-19 hotspot by private transport stopping only for essential fuel, supplies and manage driver fatigue, wore a mask when stopping and didn’t stay overnight in a hotspot
  • you were in a COVID-19 hotspot for the sole purpose of transiting through an airport and didn’t leave the airport
  • you are a student at a higher education institution or boarding school and are entering Queensland for study, parents and legal guardians can accompany students who are minors
  • you are entering to receive essential health care, or to provide support to a person receiving essential health care.
  • you were only in a COVID-19 hotspot in South Australia before 11.59pm AEST 8 November. If you were in the hotspot in South Australia from 9 November you will not be permitted to enter unless you qualify under one of the other reasons listed above.

You will have to provide evidence of the above when entering Queensland.

You will be required to complete 14 days mandatory quarantine in government arranged accommodation at your own expense unless you are entering Queensland for an essential activity, transiting through an airport or you have been granted a Chief Health Officer exemption stating you do not need to quarantine.

What if I am in a declared hotspot, and the location is undeclared while I am there?

As soon as a place is removed from the list of COVID-19 hotspots, you can enter Queensland even if you had been to that place in the 14 days before.

For example, the Northern Territory is decided by the Chief Health Officer to be a COVID-19 hotspot on 1 June 2020 and removed as a COVID-19 hotspot from 10am on 1 September 2020. You may enter Queensland from 10am on 1 September 2020, even if you had been in the Northern Territory during the previous 14 days.

What do I need to do to be able to enter Queensland?

Everyone entering Queensland from another State or Territory must:

  • provide a Queensland Border Declaration Pass
  • provide satisfactory evidence of identity such as a driver’s license or Medicare card
  • any other evidence required
  • commit to get tested for COVID-19 if you develop symptoms (fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue) within 14 days of entering Queensland.

Children do not need to provide proof of identity.

Are there any extra rules I need to be aware of if I am entering Queensland from a hotspot to perform an essential activity?

If you are allowed to enter Queensland to perform an essential activity, you will need to:

  • keep a record of your close contacts for 14 days after arriving in Queensland, including their:
    • name (if available)
    • phone number or email address (if available)
    • the day, time and location that you saw them
  • provide the records to an emergency public health officer if you are asked for them
  • minimise contact with others for 14 days or the duration of your stay in Queensland (whichever is shorter)
  • practice physical distancing whenever possible
  • only remain in Queensland for the time necessary to carry out the activity
  • comply with any relevant Public Health Directions
  • comply with any protocol, (e.g. Protocol for Protocol for Maritime Crew for Freight movements entering Queensland and Disaster Management) approved by the Chief Health Officer that relates to the essential activity to be performed.

What will happen if there is an outbreak somewhere else in the country?

We are continuously monitoring the situation within other jurisdictions across the country.

We will consider declaring other hotspots or reimplementing border restrictions on other states.

A local government area may be declared as a COVID-19 hotspot if there are one or more unlinked cases of COVID-19 in the past 28 days. An unlinked case is when it is unknown where the person got COVID-19 from.

Other criteria may be used at the discretion of the Chief Health Officer.

Questions about Queensland residents

I’m a Queensland resident. Can I return to Queensland?

Yes. You can return to Queensland.

If you are a Queensland resident who has been to a COVID-19 hotspot in the last 14 days you must quarantine for 14 days in a government arranged hotel or other place nominated by the government at your own expense. You will only be allowed to enter Queensland by air.

If you were only in a COVID-19 hotspot in South Australia before 11.59pm AEST 8 November you will not have to quarantine. If you were in the hotspot in South Australia from 9 November you will be required to enter government arranged quarantine at your expense.

If you are returning to Queensland to perform an essential activity you may not be required to quarantine at your own expense, but will still need to follow some set rules (such as minimising contact with the community and keeping a written record of close contacts for 14 days), depending on what type of essential activity you are doing.

If you were performing an essential activity in the COVID-19 hotspot, but are not going to be performing the essential activity in Queensland, you will have to complete 14 days quarantine in government arranged accommodation.

You must quarantine when you return to Queensland if you:

  • have COVID-19 (or have had COVID-19 in the last 14 days)
  • have had the following COVID-19 symptoms in the last 14 days and cannot provide a negative COVID-19 test result: fever, cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue
  • have been in contact with a confirmed case of COVID-19
  • have travelled overseas in the last 14 days
  • are waiting for the results of a COVID-19 test (unless you are entering for an essential activity)

You will be directed by an Emergency Officer as to where you must quarantine. This will be at government arranged accommodation at your own cost.

All persons wanting to enter Queensland must apply for a Queensland Border Declaration Pass with the exception of people responding to an emergency, people entering in an ambulance or aeromedical service, people in custody required in Queensland and maritime crew or disaster management workers who are not required to complete one under the Protocol for Maritime Crew or the Disaster Management Protocol.

I’m a Queensland resident and need to travel interstate for health care/surgery. Will I need to quarantine for 14 days when I get home?

You will have to quarantine if you travelled to a hotspot (all of Victoria, specific parts of New South Wales including greater Sydney, and specific parts of South Australia) are hotspots for health care. You do not have to quarantine if you received health care in Northern Territory, Western Australia, Australian Capital Territory, Tasmania or parts of New South Wales or South Australia that are not hotspots. You can transit through a COVID-19 hotspot by road using private transport stopping only for essential fuel, supplies and rest breaks, wore a mask when stopping and did not stay overnight in a hotspot and enter Queensland without needing to quarantine

I’m a Queensland resident and have been in a hotspot in the last 14 days, can I still enter Queensland?

Yes. You can return to Queensland, but you must quarantine for 14 days in government arranged accommodation at your own expense. You will not be permitted to enter Queensland by road, you will only be able to enter Queensland by air, unless you have an exemption from the Chief Health Officer. Exemptions will only be granted in extreme exceptional circumstances.

Certain people can enter Queensland by road under Schedule 2 of the Direction including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care, and people performing essential activities.

All persons wanting to enter Queensland must apply for a Queensland Border Declaration Pass.

If you were only in a COVID-19 hotspot in South Australia before 11.59pm AEST 8 November you will not have to quarantine. If you were in the hotspot in South Australia from 9 November you will be required to quarantine.

My child attends boarding school in Queensland. Can they return to Queensland without quarantining?

There are class exemptions in place for boarding school students. To find out what rules apply please contact your school directly.

Questions about the border zone

Does the border zone still exist?

No. From 1 am Tuesday 3 November the border zone no longer exists. This is because only specific local government areas are hotspots in New South Wales, removing the need for the border zone. The Queensland Border Declaration Pass for border zone travel (the ‘X’ pass) will no longer be valid after 1 am 3 November. People who live in an area that was previously part of the border zone will now be able to apply for the General ‘G’ Pass.

Questions about hotspots

What is a hotspot?

Hotspots are places in Australia where health officials have found the virus to be spreading. Hotspots are legally listed so that people travelling from those high-risk areas into Queensland can be identified.

A local government area may be declared as a COVID-19 hotspot if there are one or more unlinked cases of COVID-19 in the past 28 days within that local government area.

Other criteria may be used at the discretion of the Chief Health Officer.

People from hotspots are not able to enter Queensland unless they are entering for a limited number of essential activities. Queensland residents returning from a hotspot will have to quarantine at a government arranged hotel or other government organised accommodation for 14 days at their own expense. This will help reduce the chance that they might infect other people.

I’ve been overseas. Can I enter Queensland?

Yes, you can fly into Queensland from overseas and will be required to quarantine in accordance with the Self-quarantine for Persons arriving in Queensland from overseas Direction.

Since entering Queensland, a place I have been in the last 14 days has been declared a hotspot, what do I need to do?

If you develop symptoms you should get a COVID-19 test as soon as possible and then immediately self-quarantine. It is important to remember that we are all in this together. The onus remains on our community to remember that the pandemic is far from over. We need to rapidly respond to outbreaks like this by testing and self-quarantining, so we can stop the spread.

There are testing facilities right across the state including GPs, fever clinics and pop up clinics. Find your nearest testing location.

Can I travel from New Zealand to Queensland without quarantining?

No. Queensland is not currently part of the New Zealand Safe Travel Zone. Anyone arriving in Queensland from New Zealand will have to quarantine under the Self-quarantine for persons arriving from overseas Direction.

If you arrive in another Australian State or Territory that is not a COVID-19 hotspot and part of the Safe Travel Zone from New Zealand you can only enter Queensland after you have been in Australia for 14 days. For example, if you arrive in the Northern Territory you can enter Queensland once you have been in the Northern Territory for 14 days.

If you have been in a declared COVID-19 hotspot in the 14 days before seeking to enter Queensland, you will only be able to enter Queensland for specific reasons such as you are a returning Queensland resident or relocating to Queensland. If you are entering Queensland from a COVID-19 hotspot you will have to quarantine in government arranged accommodation at your own expense, unless you are entering for an essential activity. For example, if you travel to Sydney from New Zealand and after staying for a week would like to enter Queensland to visit friends of family, you will be turned away at the border. If you arrive in Sydney from New Zealand and wish to enter Queensland to start a university degree, you may enter Queensland but must complete 14 days of quarantine.

I'm from Sydney, if I spend 14 days outside the Greater Sydney area, can I then enter Queensland freely?/ If I leave a hotspot and stay in a non-hotspot for 14 days can I enter Queensland?

Yes, you will be able to enter Queensland without quarantining. On entry to Queensland you may be required to prove you have not been in a COVID-19 hotspot in the past 14 days. For example you could be required to provide a booking confirmation for the accommodation you have been staying in outside of a hotspot such as the Blue Mountains or Byron Bay. The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days. Currently all of Victoria, specific parts of New South Wales including greater Sydney, and specific parts of South Australia are hotspots.

If I live outside of a hotspot but work in a hotspot can I visit Queensland? / My partner works in a hotspot can we visit Queensland?

No. If you have been in a COVID-19 hotpot in the last 14 days you will not be allowed to enter Queensland. If you haven’t been in the hotspot you will be able to visit Queensland without your partner.

Questions about transferring through a hotspot

If I have a layover in a hotspot am I able to enter Queensland?

Yes. If you have had a layover in an airport located in a hotspot you will be able to enter Queensland as long as you did not leave the airport.

Police at the border will ask you for evidence that you were only in Victoria, or a New South Wales or South Australian hotspot to transfer flights, and not for any other reason.

If I travel through a hotspot by road am I able to enter Queensland?

Yes. But only if you drive straight through the hotspot to a non-hotspot without stopping except to obtain essential fuel or to manage driver fatigue. For example you can stop to use the bathroom or to change a baby. You should wear a mask when exiting your vehicle in a hotspot not interact with the community.

You must travel in, a private vehicle or taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask. Children under the age of 12 do not have to wear a mask.

I’ve come from a hotspot will I be able to transfer to another flight in Queensland?

Yes. You can enter Queensland from another State or Territory by air in order to transfer to another flight to leave Queensland. You must remain in the airport until you transfer to another flight or you can quarantine until your flight out of Queensland.

What happens if I have a long layover between my connecting flights?

If you are arriving into Queensland from interstate and have a long layover there are different steps depending on how long your layover is:

  • less than 8 hours - you will have to stay at the airport
  • 8 to 24 hours - you will be directed by an emergency public health officer to a transit hotel at no charge to you
  • longer than 24 hours - you will be directed by an emergency public health officer to a transit hotel and you will be required to pay for the number of nights you stay.

Do I have to quarantine in Queensland when I’m returning from overseas?

Yes. If Queensland is not your final destination you must quarantine here before continuing your journey.

Why can I no longer visit Queensland from a hotspot for compassionate grounds?

These are really tough times we have had to make tough decisions to protect the lives of Queenslanders. You can apply for an exemption from the Chief Health Officer if you believe extreme exceptional circumstances exist. In the rare circumstances an exemption is granted, you will still have to complete quarantine, but may be permitted to leave quarantine to visit a dying relative (if the hospital agrees) or in another exceptional circumstance.

Does everyone coming from hotspot have to fly to come to Queensland?

The majority of people entering Queensland from a hotspot will have to enter by air. Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care and people performing essential activities.

Maritime crew can enter Queensland by ship.

I’m a resident of the Northern Territory, Australian Capital Territory or resident of an area of New South Wales or South Australia that is not a declared hotspot, can I still drive into Queensland?

Yes, people coming from locations that are not declared COVID-19 hotspots can still drive over the border into Queensland. You will be required to complete a Queensland Border Declaration Pass.

If your route goes through a hotspot you must drive straight through the hotspot to a non-hotspot without stopping except to obtain essential fuel or to manage driver fatigue.

For example, you can stop to use the bathroom or to change a baby. You should wear a mask when exiting your vehicle in a hotspot not interact with the community.

You must travel in, a private vehicle or taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask. Children under the age of 12 do not have to wear a mask.

Can I enter Queensland without quarantining if I enter the mainland on the Spirt of Tasmania?

Yes, as long as you:

  • were on the Spirit of Tasmania and:
    • you went directly from the vessel in private transport to an airport in a COVID-19 hotspot and you didn’t leave the airport except to board a flight to Queensland; or
    • went directly from the Spirit of Tasmania and drove through a COVID-19 hotspot by private transport stopping only for essential fuel or manage driver fatigue and didn’t stay overnight in a hotspot. For example, you can stop to use the bathroom or to change a baby. You should wear a mask when exiting your vehicle in a hotspot not interact with the community.

You will need to be able to provide evidence that you have disembarked the Spirit of Tasmania and immediately left Victoria. For example, your ticket for the Spirit of Tasmania with your arrival time and a boarding pass for your flight to Queensland.

You must travel in, a private vehicle or taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask. Children under the age of 12 do not have to wear a mask.

What do I do with my car if I’m returning from a hotspot?

You will have to arrange for storage of your car at your own expense. You can only enter Queensland from a hotspot via air.

Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care and people performing essential activities.

Can I fly to Queensland from the Sydney airport located in the Bayside Local Government Area?

Yes. You can fly from the Sydney airport located in the Bayside Local Government Area as long as you travelled directly from a non-hotspot by road to the Sydney airport and you didn’t leave the airport except to board a flight to Queensland.

When transiting through a COVID-19 hotspot to the airport you must only stop for essential fuel and manage driver fatigue, wear a mask when stopping. You cannot stay overnight in a hotspot.

Can I fly to the Sydney airport located in the Bayside Local Government Area and return to Queensland without quarantining?

Yes. You can fly into the Sydney airport located in the Bayside Local Government Area as long as you go directly from the airport to a non-hotspot using private transport. Similarly, you can fly from the Sydney airport located in the Bayside Local Government Area as long as you went directly from a non-hotspot to the to the airport and you didn’t leave the airport except to board a flight to Queensland.

When transiting through a COVID-19 hotspot to the airport you must only stop for essential fuel and manage driver fatigue, wear a mask when stopping. You cannot stay overnight in a hotspot.

If you have been in a hotspot in the last 14 days, other than to transit through, you will not be allowed to enter Queensland without quarantining.

Do you still need to arrive by air into Queensland from the Australian Capital Territory or will you be able to drive through New South Wales to enter?

You can drive to Queensland from the Australian Capital Territory.

If your route goes through a hotspot you must drive straight through the hotspot by private transport to a non-hotspot must only stop for essential fuel and manage driver fatigue, wear a mask when stopping. You cannot stay overnight in a hotspot

You will be required to complete a Queensland Border Declaration Pass.

What does private transport mean?

Private transport is either a private vehicle (either your personal vehicle or a hire car) or a taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask

Questions about what happens at the border

What evidence do I need at the border?

You will need to present your Queensland Border Declaration Pass and photo ID. There may be other evidence you need to provide depending on your reason for entering Queensland. You can check evidence requirements here.

What is the Queensland Border Declaration Pass?

The Queensland Border Declaration Pass requires you to answer the following questions:

  • What is your name?
  • What is your date of birth?
  • What is your phone number?
  • What is your address?
  • What is your email address?
  • Do you currently have COVID-19?
  • Are you awaiting the results of a COVID-19 test?
  • In the last 14 days have you:
    • been overseas
    • been in a place which at the time of your entry to Queensland is a COVID-19 hotspot
    • been in contact with someone who has COVID-19
    • had the following COVID-19 symptoms: fever or history of fever, symptoms of acute respiratory infection (cough, shortness of breath, sore throat), loss of smell or loss of taste, runny nose, diarrhoea, nausea or vomiting or fatigue.
    • been cleared of having COVID-19
  • If you have been to a hotspot in the last 14 days you will be asked if:
    • you are under the age of 18 or completing the pass on behalf of a person under the age of 18
    • your reason for entering Queensland e.g returning Queensland resident or university student entering to complete study

You may also be asked for other information or documents required by an emergency officer or the Queensland Border Declaration Pass. Examples of information required could be names of people travelling together in the one party, planned date of arrival to Queensland and planned place of entry to Queensland. Example of documents required could be a boarding pass if you are arriving by air.

In addition, you will have to:

  • declare that the information provided is true and correct to the best of your knowledge.
  • show satisfactory ID at the border such as your driver’s license or Medicare card.
  • agree to go and get a COVID-19 test if you develop COVID-19 symptoms within 14 days of entering Queensland. Queensland Health may contact you to remind you that you should be monitoring yourself for symptoms and getting tested if you develop symptoms.

Once you receive your Queensland Border Declaration Pass you will need to enter Queensland within 14 days. If you don’t enter within this time, you will need to apply for new Queensland Border Pass.

How long is a Queensland Border Declaration Pass valid for?

A Queensland Border Declaration Pass is valid for 14 days from the day the declaration is made. If any of the information you provide on the pass changes, you should immediately complete a new Border Pass. An example of a change of circumstances would be if you develop COVID-19 symptoms. If you go overseas, enter a COVID-19 hotspot, come into contact with someone with COVID-19 or have COVID-19 symptoms you will need to apply for a new Queensland Border Declaration Pass.

What happens if I remain in Queensland for more than 14 days – do I need to reapply for a Queensland Border Declaration Pass?

You only require a valid Queensland Border Declaration Pass to cross the border and enter Queensland. If you remain in Queensland for more than 14 days you will not need to keep reapplying for a new Pass. You will only need to reapply for another Pass if you plan to leave Queensland and re‑enter after 14 days has passed.

Why do I need to apply for a Queensland Border Declaration Pass every 14 days?

To ensure the information being declared remains true and correct. You should also complete a new Queensland Border Declaration Pass if your details change within 14 days of completing your Pass e.g. if you develop COVID-19 symptoms.

If you develop COVID-19 symptoms within 14 days of entering Queensland you should immediately present for a COVID-19 test.

What happens if I crossed the border and was not aware of this?

If you are travelling near a border you should be careful not to cross a border and risk a fine. If you mistakenly enter Queensland without a Border Declaration Pass you risk being fined $4,003.

If you cross the border you will have either entered through a closed road, or a vehicle control point and should expect to be investigated. There are signs in place leading up to the border and at all key border crossings.

I already have a border pass. Do I need to apply for a new one after 11.59pm on 16 November?

If you already have a valid pass when a new hotspot is declared comes in you don’t need to re-apply, unless you have been in that hotspot in the last 14 days. Border Declaration Passes that are still valid can continue to be used until they expire, as long as your circumstances haven’t changed since you completed the Pass.

If you were only in a COVID-19 hotspot in South Australia before 11.59pm AEST 8 November, you will have to select that you are entering Queensland under a class exemption (Z pass). If you were in the hotspot in South Australia from 9 November you will not be permitted to enter under a General Pass (G Pass).

Why do I need a pass for Queensland if I already did a pass for New South Wales?

Queensland has different border controls to New South Wales. The permit granted for entry to New South Wales is different to the Border Declaration Pass for Queensland.

I don’t have access to a printer can I show my Queensland Border Declaration Pass on my phone?

Yes, Queensland Border Declaration Passes can be presented either in printed or electronic form. If you have your Pass on your phone or another hand held device you won’t be able to go through any express lanes.

How do I know which Queensland Border Declaration Pass to complete?

There is no longer a need to select a pass type, this will be determined for you based on the information you provide.

Simply apply online using the Apply Now button, enter your intended travel details, and upload your supporting documents, including any approved exemptions.

If you were in parts of South Australia that are now COVID-19 hotspots before 11.59 pm 8 November, you are applicable for the recently approved class exemption allowing travellers who arrive in Queensland after 11.59 pm on 16 November. This means that upon your arrival, you can enter Queensland for any reason and will not have to quarantine. However, if you were in a South Australian COVID-19 hotspot on or after 9 November 2020, you will not be able to enter Queensland. After seven days, this class exemption will expire and no one who has been in a COVID-19 hotspot in the past 14 days (including South Australian COVID-19 hotspots) will be allowed to enter Queensland.

The documents likely to be needed for each pass are:

Pass Type

Description

Likely documents required to be uploaded

G

Anyone who hasn’t been in a hotspot in the last 14 days, or only transited through a hotspot and is permitted to enter Queensland and NOT required to quarantine.

  • Proof of identity (e.g. Drivers licence, Medicare card, Passport)
  • Proof of residential address (e.g. recent utility bill)
  • Supporting travel documents where applicable (e.g. boarding pass, travel tickets, any other itinerary items)

F

Workers entering Queensland who provide essential commercial Transport and Logistics services to or through Queensland.

  • Not applicable
  • Applies to workers entering Queensland who provide essential commercial Transport and Logistics services

H

Anyone entering Queensland for a single day to attend an essential health care appointment or as a support person for a person attending an essential health care appointment.

  • Proof of identity (e.g. Drivers licence, Medicare card, Passport)
  • Proof of residential address (e.g. recent utility bill)
  • Supporting travel documents where applicable (e.g. boarding pass, travel tickets, any other itinerary)

PLUS

  • Proof of medical appointment

HQ

Anyone entering Queensland for multiple days to attend, or support a person who is attending, an essential health care appointment. They are required to quarantine either at the hospital/facility or government nominated accommodation depending on their circumstances.

  • Proof of identity (e.g. Drivers licence, Medicare card, Passport)
  • Proof of residential address (e.g. recent utility bill)
  • Supporting travel documents where applicable (e.g. boarding pass, travel tickets, any other itinerary)

PLUS

  • Proof of medical appointment
  • Proof of permission to quarantine either at the hospital/facility or government nominated accommodation

Q

Anyone who in the last 14 days has:

  • been to a hotspot and is permitted to enter
  • been overseas
  • been in contact with a person who is a confirmed case of COVID-19
  • Had any of the following symptoms: fever, cough, shortness of breath, sore throat, loss of smell or taste, unexplained tiredness, headache, diarrhoea, nausea or vomiting

Who is allowed to enter Queensland and subject to quarantine.

  • Proof of identity (e.g. Drivers licence, Medicare card, Passport)
  • Proof of residential address (e.g. recent utility bill)
  • Supporting travel documents where applicable (e.g. boarding pass, travel tickets, any other itinerary)
  • Negative COVID-19 test results if applicable

S

Anyone who is providing or performing an essential activity and has been to or in a COVID-19 hotspot in the last 14 days. There is no requirement to quarantine only to isolate from the community for 14 days, maintain records of close contacts and comply with your quarantine management plan.

  • Proof of identity (e.g. Drivers licence, Medicare card, Passport)
  • Proof of residential address (e.g. recent utility bill)
  • Supporting travel documents where applicable (e.g. boarding pass, travel tickets, any other itinerary items)

PLUS

  • Relevant government issued identification
  • Relevant letter of endorsement
  • Relevant quarantine management plan

Z

Anyone who has been in a COVID-19 hotspot in the last 14 days and has been granted an exemption by the Chief Health Officer to enter Queensland. This includes personal and class exemptions.

  • Proof of identity (e.g. Drivers licence, Medicare card, Passport)
  • Proof of residential address (e.g. recent utility bill)
  • Supporting travel documents where applicable (e.g. boarding pass, travel tickets, any other itinerary)

PLUS

  • A copy of the exemption approval

When will I know the outcome of my border pass application?

The outcome of your application will be emailed to you.

If you have not received an outcome on your application within 3 business days, contact 134 COVID (13 42 68).

What if I can’t wait 3 days to enter Queensland?

The Queensland Border Declaration Pass system is in place to streamline processing at border checkpoints and provide protection for Queenslanders.

If you do not fall within one of categories of people exempt from completing a border pass you will have to wait until you have received your border pass to be able to enter the state.

Who is exempt from completing a Queensland Border Declaration Pass?

The following categories of people are exempt from completing a Queensland Border Declaration Pass:

  • maritime crew not required to complete a Pass under the Protocol for Maritime Crew
  • disaster management workers responding to an immediate disaster under the Disaster Management Protocol
  • a person entering Queensland to respond to an emergency (could include national and state security employees, police, health or emergency services workers). e.g. a paramedic driving an ambulance over the border with a patient with life threatening injuries
  • a passenger of an ambulance or aeromedical service
  • people in the custody of a state or commonwealth law enforcement agency who have to enter Queensland to comply with a court order or assist with or participate in an investigation or other action at the direction of the law enforcement agency.

I’m arriving into Queensland from overseas, do I need to complete a border declaration pass?

No, people arriving into Queensland from overseas will not have to complete a Queensland Border Declaration Pass. People arriving in Queensland from overseas need to comply with the Self-quarantine for Persons Arriving from Overseas Direction.

What proof do I need to show at the border for my student placement?

Your student placement must be an arrangement for work or another professional experience for at least 12 weeks duration. Placements are only for clinical placements or for higher education students enrolled in a course of study at a higher education provider such as a university, TAFE or vocational education and training supplier. The course must contain a mandatory placement component to satisfy curriculum and study outcomes.

Students must be able to provide evidence of enrolment at a higher education institution and evidence of an agreement to undertake a student placement in Queensland. All students undertaking a placement must complete 14 days quarantine in government arranged accommodation prior to starting their placement.

Questions about specialist or essential workers

What is a specialist or essential worker?

A specialist or essential worker is someone who is required to provide time critical services in Queensland that are needed in Queensland and cannot already be obtained in Queensland. Specialist or essential workers must be endorsed by a relevant Queensland Government Agency, or Queensland Health where there isn’t a relevant agency to be able to enter Queensland from a COVID-19 hotspot.

Endorsement of a person’s status as a specialist worker will only be provided in line with strict criteria set out in the Border Restrictions Direction.

Employers should be undertaking long-term resource and workforce planning that is not dependent on specialist worker endorsements being granted.

Specialist or essential worker endorsement applications must be submitted by the employer, government agency or entity that the specialist worker is working/contracting for with evidence of the following:

  1. why the services are needed in Queensland
  2. why the services need to be provided and cannot be obtained in Queensland
  3. why the services must be provided without delay
  4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty
  5. the employer having a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must comply with the form approved by the Chief Health Officer (DOCX).

If a worker is self-employed, they may apply themselves, with details of their business.

How can I get approval to come to Queensland as a specialist health worker?

Specialist health workers need to follow the same steps outlined for specialist or essential workers.

Applications for specialist or essential worker status will require evidence of the following:

  1. A written explanation of the essential activity the specialist or essential worker is to enter Queensland for.
  2. Documentation that demonstrates:
    1. why this service is needed in Queensland;
    2. why these services cannot be obtained in Queensland;
    3. why these services must be provided without delay; and
    4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty.
  1. The employer has a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must be in the form approved by the Chief Health Officer (DOCX).

Only people with specialist skills that are not available in Queensland will be granted approval to enter Queensland as a specialist health worker. A Hospital and Health Service within Queensland or your employer will be required to confirm that you have specialist skills needed in Queensland and that cannot be obtained in Queensland.

I am employed by a private construction company providing critical infrastructure work. What evidence do I need to provide to enter Queensland from a hotspot?

All specialist workers who are undertaking essential activities in Queensland will need to provide evidence of the following to enter Queensland:

I am a contractor or individual worker and am applying to enter Queensland as a specialist or essential worker in mining, resources, energy and water sectors. How do I apply?

Please ensure your application is submitted by the owner/operator of the asset or project, otherwise your application cannot be processed. Applications from a contractor or individual worker will not be approved.

For example, applications must be submitted by:

I have been in a declared hotspot and I have previously received an exemption to enter Queensland, is this still valid?

If you received an exemption prior to a hotspot being declared and have not yet entered Queensland, your exemption is no longer valid. You can apply for a new exemption.

Exemptions will only be granted in extreme exceptional circumstances. You may not be granted the same exemption now that border restrictions have been tightened.

I am a Queensland resident who is performing specialist or essential activities in a hotspot. Do I apply to re-enter Queensland as a specialist or essential worker?

No. You would need to enter Queensland as a Queensland resident and quarantine at government-nominated accommodation for 14 days, unless you are entering Queensland to undertake an activity that would class you as a specialist worker. An example of this would be a specialist technician who is required to provide undertake an urgent maintenance task in a hotspot, and then return to Queensland and be required to undertake an urgent maintenance task in Queensland. In this case, you should apply for specialist worker endorsement with a quarantine management plan (DOCX) to allow you to undertake the urgent task in Queensland.

Questions about essential activities

Who is classed as performing an essential activity?

#essential-activity

People performing an essential activity in Queensland need to provide evidence and complete quarantine as required by the table below when entering Queensland from a COVID-19 hotspot. People who are not Queensland residents, can only remain in Queensland for the time necessary to complete the essential activity. The below table outlines who these people include:

National and State Security and Government employees

  • Any government official who is responsible for the safety of Australia or Queensland against threats such as terrorism, war or espionage, and is required to be physically present in Queensland to do so.
  • Active military personnel required to be on duty in Queensland.
  • Active members of the Australian Federal Police or Australian Border Force required to be on duty while in Queensland.
  • Active members of State, Territory or Commonwealth law enforcement agencies required to be on duty while in Queensland
  • A Federal, State, Territory or local government elected representative who is travelling to Queensland to complete official duties.
  • Consular officers or consular employees of an overseas country travelling to Queensland to complete official duties in Queensland. Consular employees will need to quarantine by global quarantine requirements with consent.

These employees will need to provide their relevant government issued identification or consular official or diplomat passport of a foreign country when entering Queensland.

Health services and emergency services

  • A Queensland or New South Wales Ambulance Service employee, paramedic, an officer of St John Ambulance Australia, RACQ Lifeflight crew, Royal Flying Doctor Service crew, CareFlight crew or other aeromedical services crew who are providing patient transport or emergency medical care.
  • Someone who is responsible for the retrieval, delivery or transportation of organs or tissue for medical transplantation.
  • Someone who, is responsible for providing critical health support services or for the critical maintenance, resupply or repair of health services infrastructure critical to Queensland. This includes Australian Red Cross Lifeblood.
  • Someone who is required to provide fire or emergency services in Queensland including rural fire service, state emergency services and firefighters

These employees will need to provide their Government or employer issued identification or an official letter from an employer confirming their employment.

Freight and logistics operators

Freight and logistics operators are:

  • Heavy vehicle drivers
  • Rail crew and rail drivers
  • Passenger transport operations, excluding taxi and rideshares
  • Non-heavy vehicle commercial freight operators
  • Logistics and support workers
  • Anyone else who is essential to the delivery of freight.

They must be:

  • transporting freight to, from or through Queensland under a commercial freight operation or anyone else in the vehicle who is essential for the delivery of the freight. This includes two up drivers, a pilot or escort for an oversized or over mass vehicle or tow truck drivers for heavy vehicle salvage
  • providing logistics and support for the transport which requires the person to be physically present in Queensland to provide the logistics or support. For example, a specialist mechanic or rail engineer providing essential mechanical or engineering support for the transport of freight. Anyone responsible for providing support that can be performed remotely such as administrative support are not allowed to enter Queensland.
  • transporting passengers by road or rail to, from or through Queensland, under a commercial passenger operation or public transport operation. Each passenger, including the driver, must complete a Queensland Border Declaration Pass

These people must comply with the Queensland Freight Protocol.

This does not include air crew and maritime crew.

Emergency energy, drinking water, sewerage, liquid fuel, telecommunications or resources event

Anyone required to respond to an emergency energy, drinking water, sewerage, liquid fuel, resources or telecommunications event and provide emergency services to Queensland’s:

  • energy generation, transmission or distribution networks
  • drinking water supply, or sewerage services
  • liquid fuel supply
  • resources sector
  • telecommunications, data services, broadcast or communications infrastructure.

These services must be critical to Queensland and not be able to be practicably be obtained in Queensland due to the nature of the emergency.

Specialist or essential workers

A specialist or essential worker is someone who is required to provide time critical services in Queensland that are needed in Queensland and cannot already be obtained in Queensland.

Specialist or essential workers must be endorsed by a relevant Queensland Government Agency, or Queensland Health where there isn’t a relevant agency to be able to enter Queensland from a COVID-19 hotspot.

Specialist or essential worker endorsement applications must be submitted by the employer, government agency or entity that the specialist worker is working/contracting for with evidence of the following:

  1. why the services are needed in Queensland
  2. why the services need to be provided and cannot be obtained in Queensland
  3. why the services must be provided without delay
  4. why the specialist worker must be physically present in Queensland to provide the service or perform the duty
  5. the employer having a quarantine management plan to manage preventing the transmission of COVID-19 amongst other employees and the community. The plan must comply with the form approved by the Chief Health Officer (DOCX).

If a worker is self-employed, they may apply themselves, with details of their business.

Airtime crew and maritime crew

Any air crew or maritime crew who are entering Queensland in the course of their duties.

Disaster management worker

A disaster management worker is anyone who is endorsed (including volunteers and paid duties) in line with the Disaster Management Protocol to:

  • perform disaster management or disaster operations in Queensland
  • return to Queensland after performing disaster management or disaster operations in a COVID-19 hotspot
  • perform activities to respond to or to assist in the recovery from a public safety emergency in Queensland; or
  • respond to or to assist in the recovery from a public safety emergency in COVID-19 hotspot.

Questions about exemptions

Can I apply for an exemption to enter Queensland or from requirement to quarantine?

The Chief Health Officer may give a person or a group of people an exemption from the Border Restrictions Direction:

  • to enter Queensland if the Chief Health Officer considers the person is essential for the proper functioning of the State and the person must be physically present in Queensland
  • to complete quarantine in a place outside of a government-nominated hotel if extreme exceptional circumstances exist
  • from the requirement to quarantine if extreme exceptional circumstances exist
  • from a requirement in this Direction if other extreme exceptional circumstances exist.

Apply for an exemption.

Can I apply for an exemption from quarantining in government arranged accommodation? I want to quarantine at my home because I need special care.

The Chief Health Officer can give an exemption from quarantine only for very exceptional circumstances. If you need special care, you will be placed in government accommodation that is medically supported to provide your care. Your carer will be placed into quarantine with you if you need care from a particular person.

Will I be able to apply for an exemption if I have been in a hotspot in the last 14 days?

You should only apply for an exemption if extreme exceptional circumstances exist. You will need to get this exemption before you can enter Queensland.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption for a wedding?

Exemptions are very unlikely to be granted for weddings.

Can I apply for an exemption to attend a funeral?

An exemption to attend a funeral is only likely to be granted if you complete 14 days of quarantine in government arranged accommodation at your own expense prior to the funeral.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Can I apply for an exemption to visit someone who is near their end of life?

An exemption may be able to be granted for you to visit someone who is dying evidence can be provided. If an exemption was granted, you would have to quarantine for 14 days, however, you would be able to leave quarantine to visit your relative.

If your relative is in aged care facility or disability accommodation service you will require approval from the operator of the facility as well as an exemption to enter Queensland under the Border Restrictions Direction or Self-quarantine for Persons Arriving in Queensland From Overseas Direction.

You must comply with all the conditions given under the exemption.

The facility must also take reasonable steps to manage your visit in line with the conditions of the exemption. For example, this could mean:

  • that the operator needs to ensure the resident you are visiting is in a single room
  • that you wear appropriate personal protective equipment (PPE)
  • that you are escorted to and from the room
  • that you avoid common areas and contact with other residents.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

Questions about Disaster Management

What is a public safety emergency?

A public safety emergency is an emergency as outlined in the Public Safety Preservation Act 1986 or an equivalent emergency that is declared by another State or Territory Government or government agency.

Who is a disaster management worker?

Under the Queensland Disaster Management Protocol anyone who is providing disaster management or disaster operations activities related to preventing, preparing for, responding to and recovering from a disaster. This includes volunteers and people who are paid.

Do disaster management workers have to complete a Border Declaration Pass?

Disaster management workers must have a valid Queensland Border Declaration Pass (Essential Activity). Disaster response workers who are responding to an immediate disaster or public safety emergency do not have to complete a border declaration pass. In an immediate disaster the agency who has endorsed the disaster response workers will provide a list of the workers and their locations to the State Health Emergency Coordination Centre as soon as reasonably possible.

I’m a disaster management worker. Do I need to get tested?

Voluntary testing for COVID-19 is strongly encouraged for any disaster management workers who are travelling into and out of COVID-19 hotspots and entering Queensland.

The Disaster Management Protocol recommends disaster management workers undertake a COVID-19 test within 7 days prior to entering Queensland and then continue voluntary testing every 7 days if it is practicable to do so (factoring in any immediate disaster or public safety emergency needs). This will help to keep our essential disaster management workers, and the community safe from the spread of COVID-19.

If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately. You will then be required to follow any public health advice, including remaining isolated until you receive your test result. Even if you test negative, you should not return to work until your symptoms have passed.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a disaster management worker by showing a copy of your endorsement as a disaster management worker. This will entitle you to be tested, even if asymptomatic, and you will be prioritised for testing.

Do disaster management workers have to get tested every 7 days if they have not been in a COVID-19 hotspot in the last 14 days?

Disaster management workers do not have to get a COVID-19 test if they have not been in a COVID-19 hotspot in the last 14 days. Any person should go and tested if they develop symptoms consistent with COVID-19 (fever or history of fever, symptoms of acute respiratory infection (cough, shortness of breath, sore throat), loss of smell or loss of taste, unexplained tiredness, headache, diarrhoea, nausea or vomiting) while present in Queensland.

I’m off duty, do I still need to keep records?

Yes, disaster management workers who have been in a COVID-19 hotspot in the 14 days before their arrival in Queensland are required to maintain records of close contacts at all times while they are in Queensland until 14 days has passed since they were in the hotspot or they leave Queensland. This includes when they are off-duty, between shifts, or on recreational days.

Do disaster management workers coming from a COVID-19 hotspot need to quarantine when entering Queensland?

Disaster management workers responding to an event in Queensland do not have to quarantine for 14 days in government arranged accommodation unless directed to do so by an emergency public health officer.

Disaster management workers entering Queensland to perform disaster prevention, preparation or recovery work must quarantine at employer provided accommodation for 14 days. These workers may leave quarantine to attend the disaster management worksite.

Queensland residents who are returning home from completing disaster management activities in a COVID-19 hotspot and not commencing disaster management work in Queensland must quarantine at their home accommodation for 14 days or if their home is not suitable for quarantine they must quarantine at employer approved accommodation for 14 days.

Questions about freight services

Will freight and equipment be able to cross the border into Queensland?

Yes. Freight and logistic workers can enter Queensland, via road, rail and air. Commercial freight operations can include moving a range of different things for a variety of industries, such as fresh food and groceries, pharmaceuticals, heavy haulage for construction equipment, new vehicles, and furniture removals.

The transport of freight includes the commercial transport of livestock or other live animals such as beehives. It can also include passenger transport services like coaches. Any commercial passenger operations must only be transporting passengers that are permitted to enter Queensland.

There are additional requirements for freight and logistics operators entering Queensland from a COVID-19 hotspot such as:

  • they comply with the Queensland Freight Protocol including:
    • keeping records of people they come into close contact with while in Queensland
    • practise physical distancing wherever possible, including maintaining a distance of at least 1.5 metres from people.

I’m a freight and logistics operator. Do I need to get tested?

Voluntary testing for COVID-19 is strongly encouraged for any freight or logistics operator who is travelling into and out of COVID-19 hotspots and entering Queensland.

From 9 September 2020, the Queensland Freight Protocol recommends freight and logistics operators undertake voluntary testing every 7 days while they continue to travel into and out of COVID-19 hotspots. This will help to keep our essential drivers, their families, and the community safe from the spread of COVID-19.

If you are feeling unwell and develop any COVID-19 symptoms, you should not go to work and must be tested immediately. You will then be required to follow any public health advice, including remaining isolated until you receive your test result. Even if you test negative, you should not return to work until your symptoms have passed.

When you’re are attending a Queensland Health COVID-19 testing facility, you should identify yourself as a freight and logistics operator by showing a copy of your valid Freight and Logistics Border Pass. This will entitle you to be tested, even if asymptomatic, and you will be prioritised for testing.

Do freight and logistics operators have to get tested every 7 days if they have not been in a COVID-19 hotspot in the last 14 days?

Freight and logistic operators do not have to get a COVID-19 test if they have not been in a COVID-19 hotspot in the last 14 days. At this stage, testing is recommended, but not mandatory.

I’m off duty, do I still need to keep records?

Yes, freight and logistics operators who have been in a COVID-19 hotspot in the 14 days before their arrival in Queensland are required to maintain records of close contacts at all times while they are in Queensland until 14 days has passed since they were in the hotspot or they leave Queensland. This includes when they are off-duty, between shifts, or on recreational days.

I operate a rideshare. Am I a passenger transport operator?

No, rideshare operators are not passenger transport operators for the purposes of the Queensland Freight Protocol.

Do freight and logistics operators have to quarantine if they are re-entering Queensland from a COVID-19 hotspot?

Queensland resident freight and logistics operators can re-enter Queensland by road, rail or air to reposition for work if they were required to travel to a COVID-19 hotspot in the course of their work, and their essential activity is complete. They must be re-entering to re-commence work as a freight and logistics operator.

Do freight and logistics operators need a Queensland Border Declaration Pass?

Yes, freight and logistics operators do need a Queensland Border Declaration Pass under the category of Freight and Logistics.

I’m a hotspot resident freight driver. Can I visit friends in Queensland once I’ve completed my freight task?

No. Freight and logistics operators who have been in a COVID-19 hotspot in the 14 days prior to entering Queensland may only remain in Queensland for the time needed to complete their essential activity. Social and recreational activities are not permitted while an operator is in Queensland. Once the task is complete the operator must depart Queensland by the most direct route possible.

Questions about enforcement

How will the border restrictions be enforced?

Queensland Police and other Emergency Officers will be responsible for enforcing the measures under the Public Health Act 2005.

Existing compliance routines for essential services vehicle will remain in place to minimise disruption.

What is the penalty for not complying with the Border Direction?

Failure to comply with the Borders Direction may be subject to enforcement, including an on the spot fine of $4,003, a court-imposed penalty of up to $13,345 or 6 months imprisonment.

In addition, if you provide false, misleading or incorrect information on a Queensland Border Declaration Pass it is an offence punishable by a fine of $4,003, a court-imposed penalty of up to $13,345 or 6 months imprisonment.

What surveillance will be in place to make sure people follow the new rules?

All people entering Queensland from interstate, including Queensland residents, will need to complete a Border Declaration Pass to prove that they are permitted to enter Queensland and to confirm that they have not been in a COVID-19 hotspot in the previous 14 days.

The Queensland Police Service will continue their checks at entry points to the state and will be enforcing the requirements.

If you provide false, misleading or incorrect information on a Queensland Border Declaration Pass it is an offence punishable by a fine of $4,004, a court-imposed penalty of up to $13,345 or 6 months imprisonment.

Questions about seasonal workers

What is a seasonal worker?

Under the Seasonal Workers Health Management Plans Direction, a seasonal worker refers to:

  • An employee or contractor who usually lives outside of Queensland who travels to, and stays within, Queensland to work in agribusiness or commercial fishing; or
  • An employee or contractor who:
    • usually lives in Queensland who travels from place to place within Queensland to work in agribusiness or commercial fishing
    • does not return to their usual place of residence each day
    • For example, workers on broadacre or crop farms who travel from farm to farm harvesting or planting crops are seasonal workers

Can a seasonal worker come to work in Queensland from a COVID-19 hotspot?

No, seasonal workers are not permitted to enter Queensland from a COVID-19 hotspot. A seasonal worker can move to Queensland to make it their new place of residence and complete 14 days of quarantine at their own expense, like other people who may be moving to Queensland to start new jobs. They must also have a place of residence for when they leave quarantine and be able to provide evidence of where this place is.

Questions about air and maritime crew

Do maritime crew who do not disembark their vessel need to complete the Queensland Border Declaration Pass?

No, crew members who are not disembarking the vessel in Queensland do not need to complete the Queensland Border Declaration Pass. You should check the Protocol for Maritime Crew for the latest advice about requirements for maritime crew.

What are the rules for maritime crew?

Maritime crew disembarking a vessel to remain in Queensland will need to complete a Queensland Border Declaration Pass.

Maritime crew entering Queensland to join a vessel or sign off a vessel need to comply with the Protocol for Maritime Crew.

Can airline crew leave quarantine accommodation to attend mandatory training?

Airline crew or aeromedical crew can leave the place of quarantine for essential regulatory or safety flight related duties like flight simulation training or safety and security training.

Do airline crew need to quarantine in government arranged accommodation?

Airline crew or aeromedical crew can complete their quarantine in airline crew accommodation provided by their employer, their residence or a nominated premises as directed by a public health emergency officer.

Questions about quarantine

What is quarantine?

Quarantine is when people who are well and may have been in contact with someone with COVID-19 have to stay away from others to stop the spread of COVID-19. Quarantine means staying in your home or government arranged accommodation for 14 days and not leaving. The quarantine period is 14 days from when you may have been in contact with the person.

Who has to quarantine?

In response to the global COVID-19 pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they have:

  • been overseas
  • been in a declared COVID-19 hotspot
  • been in contact with someone who has COVID-19
  • or have had COVID-19 or any COVID-19 related symptoms.

People who are already in Queensland will also be directed to quarantine if they have been in close contact with someone who has COVID-19.

When someone is directed to quarantine, they will be issued with a quarantine direction under the Public Health Act 2005. This is a legal notice.

Who is a close contact?

A close contact is someone who has been:

  • in an enclosed space with someone with COVID-19 for 2 hours or longer
  • within 1.5 metres of someone with COVID-19 for 15 minutes or longer cumulative over the course of one week (for example, speaking to someone face to face within 1.5 metres on three occasions for 5 minutes each over one week).

Why are quarantine fees being charged?

Mandatory quarantine is needed to stop the spread of COVID-19 in Queensland. The quarantine fee is proposed to reduce the financial burden of COVID-19 prevention measures on Queensland taxpayers. The total fee, which is a contribution to the overall cost of government arranged accommodation will help repay the government for the cost of providing quarantine to you.

I am coming to Queensland in my caravan. Where can I store it while completing my quarantine?

You can only enter Queensland from a hotspot by air. You will not be able to enter Queensland from a hotspot in your caravan.

Certain people can enter Queensland by road including truck drivers, workers related to the transport of freight and logistics, people receiving essential health care and people performing essential activities.

If you are a student at a higher education institution or boarding school and are entering Queensland for study, you may enter by road or rail.

Can Queensland residents quarantine in their own homes?

Quarantine must be in government arranged accommodation. Quarantine outside of government arranged accommodation will only be available in very limited circumstances.

You cannot arrange to quarantine at home or another pre-booked accommodation. This is due to the significant health risk that cannot be appropriately managed at other residences or accommodation providers. If the mandatory quarantine requirements are not strictly followed and people mix more easily in the community, there is unacceptable risk of COVID-19 transmission in the community.

Is there government organised accommodation available in regional Queensland as well?

Yes. The Queensland Government has arranged for quarantine accommodation in a variety of metro, regional and rural areas.

How do I get to the government arranged accommodation if I need to quarantine?

When you arrive at the airport transport to the government arranged accommodation may be provided or you may be required to arrange a taxi or ride share to the premises. You will not be permitted to take public transport to the premises.

If you are crossing the border via road you will be directed to drive directly to a government arranged hotel without stopping. Very few people are provided an exemption to arrive by road. Most people must arrive from a hotspot by air.

What do I do with my pets while I’m in quarantine?

You will need to arrange for the care of animals prior to your arrival in Queensland.

If I leave a hotspot and stay in an area that isn't a hotspot for 14 days, do I have to quarantine when I arrive in can I then enter Queensland?

No, you will be able to enter Queensland without quarantining. On entry to Queensland you may be required to prove you have not been in a hotspot in the past 14 days. The Queensland border is closed to anyone who has been in a COVID-19 hotspot in the last 14 days, with some limited exceptions. Currently all of Victoria, specific parts of New South Wales including greater Sydney, and specific parts of South Australia are hotspots.

I’m coming to Queensland from a hotspot to attend a Court or Tribunal or give effect to orders of a Court or Tribunal do I need to quarantine?/ I’m coming to Queensland from a hotspot to assist with or participate in a State or Commonwealth law enforcement investigation do I need to quarantine?

Yes. You can leave your mandatory quarantine to attend a Court or Tribunal or give effect to orders of a Court or Tribunal or to assist with the law enforcement investigation. You must go directly where required without stopping and you must return straight back to your government organised quarantine accommodation. Police at your place of quarantine will be able to let you know about the requirements for leaving quarantine.

You will also be required to provide written evidence that you are required to be physically present in Queensland for these purposes.

I’m coming to Queensland from a hotspot to visit someone who is near their end of life can I visit them while in quarantine?

An exemption may be able to be granted for you to visit someone who is dying if evidence can be provided. If an exemption was granted, you would have to quarantine for 14 days, however, you would be able to leave quarantine to visit your relative.

If your relative is in an aged care facility or disability accommodation service you will require approval from the operator of the facility as well as an exemption to enter Queensland under the Border Restrictions Direction or Self-quarantine for Persons Arriving in Queensland From Overseas Direction.

You must comply with all the conditions given under the exemption.

The facility must also take reasonable steps to manage your visit in line with the conditions of the exemption. For example, this could mean:

  • that the operator needs to ensure the resident you are visiting is in a single room
  • that you wear appropriate personal protective equipment (PPE)
  • that you are escorted to and from the room
  • that you avoid common areas and contact with other residents.

You can request an exemption online using the Health Service Portal. You may need to provide evidence to support your request.

I’m moving from a hotspot to live in Queensland, do I need to quarantine?

Yes. If you are moving to Queensland to live you will have to quarantine in government arranged accommodation at your own expense for 14 days. You will have to provide evidence of your new address in Queensland. If you are moving to Queensland for work, you will have to provide a letter from your employer confirming this.

I’m coming to Queensland from a hotspot to complete an obligation relating to shared parenting or a child contact arrangement. Will I/my child have to quarantine?

Yes. If you are coming to Queensland from a hotspot (with your child) for a shared parenting or child contact arrangement (informal, legal obligation or court ordered) you and your child will have to complete 14 days quarantine at government arranged accommodation at your own expense. If you are travelling to visit a child who lives in Queensland, your child will be allowed to visit you in quarantine. You will not be allowed to leave quarantine to spend time with your child until the 14 days quarantine has been completed.

You will have to apply for an exemption from the Chief Health Officer in order to send your child to Queensland from a hotspot by themselves. This is to ensure that no one under the age of 18 is unaccompanied in government arranged quarantine. An unaccompanied minor who has completed 14 days of mandatory quarantine in another State or Territory is permitted to enter Queensland.

If you do not leave the airport when transporting your child to a hotspot, you will not have to complete quarantine upon your return to Queensland.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

My child is coming home after visiting their other parent in a hotspot. Can they quarantine at home with me?

No. Everyone, including children, must quarantine in government arranged accommodation. You, a legal guardian or another responsible adult will need to meet your child at their port of arrival and quarantine with your child in the hotel, at your expense. If you have other children that you are caring for, they will need to quarantine with you unless you can make other arrangements for them to be cared for. You will have to apply for an exemption from the Chief Health Officer for your child to transit home by themselves. This is to ensure that no one under the age of 18 is unaccompanied in government arranged quarantine.

What if I decide I no longer want to remain in Queensland after starting my quarantine?

If you have come from an interstate hotspot and you decide you no longer want to remain in Queensland after you have started quarantine you will be able to leave before your 14 days is finished. You will have to leave Queensland by the most direct route possible and without stopping or coming into contact with anyone. This does not apply if you have come from overseas. You cannot leave quarantine to travel interstate until the 14 days quarantine has been completed. You can leave quarantine early to go back overseas.

If I am currently in mandatory quarantine due to entering from a COVID-19 hotspot, that is no longer a hotspot, can I leave quarantine?

No. The risk is from the time you enter Queensland from a hotspot, not when a hotspot is undeclared. If you enter Queensland from a location that is a hotspot at the time you arrive in Queensland, you must complete 14 days quarantine in government arranged accommodation.

You will only be allowed to leave quarantine to exit Queensland.

How much will quarantine cost? / How were the fees decided?

#costs

The government has worked with the hotel industry to ensure a range of suitable accommodation is available across Queensland for quarantine purposes. The government will continue to fund the costs of security for hotels, transport and logistics, which have not been included in the calculation of the costs payable by individuals, couples or families.

The costs are calculated as per the following:

Description

Rate

Hotel room (incl cleaning)

$135 per room per night

Meals

$65 per adult person per day

$32.50 per minor person per day

  • A minor/child is defined as 3 years of age until eighteen years of age.
  • An infant aged up to 3 years of age will not be charged
  • Meal charges will not be reduced or waived

Examples of the quarantine fees are:

Description

Rate

Total

Fee for 1 adult

  

Hotel room, including linen/cleaning fee

$135 x 14 nights

$1,890

Meals

$65 x 14 days

$910

Fee payable

 

$2,800

Fee for 2 adults in the same room

  

Hotel room, including linen/cleaning fee

$135 x 14 nights

$1,890

Meals

$65 x 2 adults x 14 days

$1,820

Fee payable

 

$3,710

Fee for 2 adults and 1 child* in the same room

  

Hotel room, including linen/cleaning fee

$135 x 14 nights

$1,890

Meals

$65 x 2 adults x 14 days

$32.50 x 1 child x 14 days

$1,820

$455

Fee payable

 

$4,165

Fee for 2 adults and 2 children in the same room

  

Hotel room, including linen/cleaning fee

$135 x 14 nights

$1,890

Meals

$65 x 2 adults x 14 days

$32.50 x 2 children x 14 days

$1,820

$910

Fee payable

 

$4,620

Fee for 3 adults and 3 children in two rooms

  

Hotel room, including linen/cleaning fee

$135 x 2 x 14 nights

$3,780

Meals

$65 x 3 adults x 14 days

$32.50 x 3 children x 14 days

$2,730

$1,365

Fee payable

 

$7,875

*children are classified as 18 years and under.

Can I quarantine at a cheaper hotel, at home or with family or friends?

No. Quarantine for people arriving from overseas or from a declared COVID-19 hotspot must be in government arranged accommodation unless they are otherwise directed by an public health emergency officer. You cannot arrange to quarantine at home or other accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers. In limited circumstances, you may be directed to quarantine at another place by an emergency officer.

I have a flight stop-over in Queensland, will I be charged the quarantine fee?

If you are entering Queensland by air in order to transfer to another flight, you may be required to go into government arranged accommodation at the airport. You will not be charged a fee if you are in transit for less than 24 hours.

If you are required to be accommodated for over 24-hours an invoice will be issued and the fee will be calculated based on the time spent in government arranged accommodation.

If I apply for a quarantine exemption and it is granted while I’m in accommodation, do I have to pay the bill?

You will need to pay the fee for the number of nights you stay in hotel quarantine.

If you cannot pay the full quarantine invoice at once by the due date, you may enter into a payment plan to repay the fee over a longer period. Details on how to arrange a payment plan will be on the invoice.

Once the quarantine fee invoice is issued by Queensland Government you will also have the opportunity to apply for a full or partial waiver. To apply for a fee waiver, complete the form online using the Health Service Portal.

When is the quarantine fee payable?

At the end of your quarantine period, an invoice for the fee will be sent to your nominated email or postal address. Payment is required within 30 days of the invoice date. If you have applied to have the fee waived, and your application is refused, then payment is due within 14 days after you receive a notice of the decision.

Sometimes you may need extra help to get through a difficult time. For free, confidential, independent financial advice visit moneysmart.gov.au or call the national debt helpline on 1800 007 007.

Free additional support and advice for anyone experiencing difficulties is available from the following services:

  • Lifeline – 13 11 14 (24 hours a day, seven days a week)
  • Beyondblue – 1300 22 4636 (24 hours a day, seven days a week)

Are there payment plans available?

Yes. If you cannot pay the full quarantine fee by the invoice due date, you can enter into a payment plan to repay over time. The time period varies between 6, 12 and 18 months depending on the invoice balance.

Full details on how to apply for a payment plan will be on the invoice.

If your request is approved, you will be issued a payment plan agreement outlining the full terms and conditions.

Can I apply to have the quarantine fee waived? / Who is eligible?

You can apply to have all or part of the quarantine fee waived after you get the invoice. Once the quarantine fee invoice is issued you have 30 days to apply to have the amount waived

Waivers will be assessed on the following grounds:

  • people who had a confirmed international arrival date into Queensland before midnight on 17 June 2020, even if they arrive after 1 July 2020
  • financial hardship
  • vulnerability
  • other extenuating circumstances.

Financial hardship

You may be eligible for a fee waiver under the grounds of financial hardship. When an applicant requests a fee waiver on ground of financial hardship, the criteria for the decision will be based on the following:

Criteria

Mandatory evidence

Other evidence that may assist

Unemployed

  • Copy of Queensland Health invoice.
  • Australian citizen or permanent residence.
  • No more than $10,000 in cash and savings.
  • Confirmation of a Centrelink application for income support.
  • Financial hardship form (non-mandatory).
  • Letter from charitable organisation regarding loss of employment or inability to provide for basic necessities.
  • Bank statements (all).
  • Any other relevant documentation to support your application for fee waiver.

Significantly financially impacted by the COVID-19 pandemic

  • Copy of Queensland Health invoice.
  • Australian citizen or permanent residence.
  • No more than $10,000 in cash and savings.
  • Information detailing the significant impact and evidence to support this assertion.
  • Financial hardship form (non-mandatory).
  • Bank statements showing a reduction of income, essential spending and reduced savings.
  • Bank statements (all).
  • If coming from overseas, documentation of excessive costs to relocated back to Australia.
  • Loss of a business entity, home or possessions due to COVID 19.
  • Statutory declaration.
  • Any other relevant documentation to support your application for fee waiver.

The financial hardship template has been developed to assist you with completing your application – please note this is a guide only and not mandatory.

Vulnerability

You may be able to request of a fee waiver on grounds of vulnerability – this will be assessed on a case by case basis.

Anyone who is considered a vulnerable person (or carer), who does not meet the criteria for financial hardship, may apply for a waiver on the grounds of vulnerability. To meet this criterion a person must demonstrate how the vulnerability affects their ability to meet their financial obligations.

Due to the nature of these grounds, the following are examples of where vulnerability may be considered grounds for a quarantine fee waiver:

  • a person identifying as a refugee and/or the application is based on humanitarian reasons.
  • a person with serious chronic illnesses/disability and/or is not able to take care of themselves.
  • a person who is unable to protect themselves against harm or exploitation by reason of age, illness, trauma, or disability or any other reason.
  • people escaping domestic, family or sexual violence.
  • A person performing the role of a carer for a person who may be considered as vulnerable.

When applying on these grounds, the following is considered mandatory evidence:

  • copy of Queensland Health invoice.
  • statement of reasons.

Other evidence that might be relevant, depending on the unique circumstances, are:

  • visas
  • Centrelink documentation
  • police reports
  • birth certificate.
  • statutory declaration
  • medical records / letter from doctor
  • letter from registered DFV provider

To apply for a quarantine fee waiver once you have received an invoice, complete the form online using the Health Service Portal.

Can I leave the accommodation during my 14-day quarantine period?

No. You must not leave the nominated premises for 14 days, except:

  • in an emergency situation
  • for safety reasons (to avoid injury or illness, or to escape a risk of harm)
  • for essential medical care, or essential medical supplies or to act as a support person for someone quarantining with you who needs to obtain essential medical care
  • to give effect to orders of a Court or Tribunal
  • to assist with or participate in a State, Territory or Commonwealth law enforcement investigation or other action at the request or direction of a State, Territory or Commonwealth department or law enforcement agency
  • for air crew, to carry out essential regulatory or safety flight related duties including training or to attend their next work duty
  • to leave Queensland by the most direct route without stopping, to return overseas or if from an Australian hotspot to leave Queensland and go interstate
  • as otherwise required or permitted under a direction given to you by a relevant authority.

If I need to leave quarantine for an essential reason, how do I get to my destination?

You must wear a mask (if over the age of 12) and travel in an ambulance, your personal vehicle, or taxi with a protective shield between the driver and passenger or a taxi van that allows for physical distancing between the driver and the passengers. Only if these options are unavailable, you may travel in the back seat on the passenger side of a taxi or rideshare with a mask.

Can I have people visit me while in quarantine?

No. You are not allowed to have any visitors, unless they:

  • live in the nominated premises
  • are providing emergency care, medical care or other essential care to a person living in the nominated premises
  • enter to fulfil an obligation relating to shared parenting or child contact
  • enter the nominated premises to give effect to orders of a Court or Tribunal
  • as otherwise required or permitted under a direction given by a relevant authority.

Do I have to quarantine in Queensland if it’s not my final destination?

Yes. If Queensland is not your final destination you must quarantine here before continuing your journey.

I’m the parent/guardian of a child arriving into Queensland on their own, do they have to quarantine before I see them?

Unaccompanied minors must quarantine for 14 days in a nominated premises and they must stay with a parent, guardian or other responsible adult. They cannot quarantine at a residence. Unaccompanied minors who arrive in Queensland from overseas can be accompanied from the airport by a parent, guardian or other responsible adult to a nominated premises to quarantine.

An unaccompanied minor who arrives in Queensland from overseas can also travel from Queensland to another state or territory to quarantine at a place of residence with a parent, guardian or other responsible adult, if it is allowed by the other state or territory.

A responsible adult is someone who has been given written consent by the child’s parent or legal guardian to complete quarantine in government arranged accommodation with them.

I have a medical condition/live with a disability which means I am unable to live independently, can I quarantine with my carer?

A person unable to live independently without ongoing or regular support, including disability support, due to significant health or disability needs, will be accommodated in a special needs hotel or may have their carer quarantine with them.

What is the penalty if the direction is not followed?

Failure to comply with the direction is subject to a maximum penalty of 100 penalty units ($13,345).

Will my travel insurance cover the quarantine fee?

Please contact your travel insurance company directly for more information.

Exemptions

Other places in Australia allow people to quarantine in their homes, why can’t I?

Each state and territory through their relevant legislation have different approaches to managing those returning from overseas or from a declared hotspot.

Quarantine for persons arriving in Queensland from overseas or from a declared hotspot must be in government arranged accommodation. This is due to the health risk that cannot be properly managed at other residences or accommodation providers.

I am from a non-English speaking background and did not understand that I was agreeing to pay the quarantine fee?

All people arriving in Queensland from overseas or from a declared hotspot you have to quarantine in government arranged accommodation for 14 days, regardless of their cultural background.

Once the quarantine fee invoice has been issued by Queensland Government you have 30 days to apply to have the fee waived.

Information will be made available in many languages and should you or a family member require access to an interpreter please request from the hotel reception or through the Health Liaison Officer.

Can I apply for an exemption from quarantine?

There are very few reasons why an exemption from quarantine will be granted.

To apply for an exemption, complete the form online using the Health Service Portal.

If I have applied for a quarantine exemption, do I automatically get the quarantine fee waived?

No. An exemption from quarantine is not the same as a waiver for the quarantine fee. You will need to quarantine while your exemption is being considered, and you will be required to pay for the quarantine for a period of up to 14 days.

To apply for a quarantine exemption or to have the fee waived, complete the form online using the Health Service Portal.

I am returning to Australia but I don’t feel sick, do I need to quarantine?

Yes, you will need to quarantine. You will be issued a quarantine notice for 14 days even if you are feeling well if you have been overseas. You will be quarantined in appropriate accommodation for 14 days.

While you’re quarantining, if you start to feel unwell, you should contact the health officer within your accommodation to arrange medical assistance.

Service inclusions

How will my accommodation be organised?

When you arrive in Queensland from overseas or from a declared hotspot, you will be given a mandatory 14 days quarantine notice and required to go straight to your government arranged accommodation.

Your accommodation and daily meals will be managed by Queensland Government.

Following the quarantine period, you will be invoiced for a contribution to the cost.

How can I get essential items when I arrive, e.g. nappies or medication?

You will receive an information pack at your accommodation listing the local services available. You can order takeaway like UberEats, and supermarket deliveries or arrange for friends and family to drop off food and other items. Please check with the hotel concierge on the preferred drop off method.

There will be people at the accommodation to support you. You can also call the Community Recovery Hotline on 1800 173 349.

Do I have to pay for the hotel food if I provide my own?

Yes. Daily meals are included in the quarantine fee and there is no option to exclude them. All accommodation providers cater for a wide variety of dietary requirements. Please tell hotel staff if you have dietary requirements when you arrive.

Please note there will be no cooking facilities available in your room.

I am travelling with a friend, can we share a bed and the cost of a single room?

If you have been travelling with a friend and this request can be accommodated, then the cost of the room provided can be shared for the full quarantine period. However, each person will be charged for the meals provided.

Can I pay to upgrade my hotel room?/ Can I request a room with a balcony?/Can I choose my own hotel?

No. All rooms are pre-allocated. All attempts have been made by the Queensland Government to source suitable accommodation for quarantine purposes.

What is included in the quarantine fee, e.g. Wi-Fi, gym, pool, minibar, Foxtel, laundry etc.?

While in mandatory quarantine you will not be able to use any shared facilities at the hotel (pool, gym etc.) due to the requirement to remain in your room.

On arrival at your arranged accommodation full details will be provided as to Wi-Fi access, laundry facilities etc.

Am I allowed to leave my room for fresh air or exercise?

This is up to the discretion of each accommodation provider and depends on availability of police. We recommend talking to the reception about this upon your arrival. You will be required to have a negative COVID-19 test prior to any arrangement to leave your room.

Other

I have already quarantined for 14 days in another state or territory, do I have to quarantine again in Queensland and pay the fee?

Everyone returning to Australia from overseas or from a declared COVID-19 hotspot must go into mandatory quarantine in government arranged accommodation for 14 days in the city of their arrival.

If you are a Queensland resident or another person allowed to enter Queensland from a hotspot and have already served a 14 day quarantine period upon returning from overseas in another state or territory (unless this quarantine was completed in a South Australian COVID-19 hotspot), you are not required to quarantine again in Queensland as long as you have:

  • written confirmation of your quarantine period from a government authority of another State or Territory where government mandated quarantine was completed
  • had a negative COVID-19 test after day 10 of your quarantine
  • travelled straight from where you did your quarantine to an airport to leave the COVID-19 hotspot by private transport, a taxi or transport arranged by a government authority, and you didn’t leave the airport.
  • You must wear a face mask (if over the age of 12) while transiting to Queensland, unless it is not practicable because of the emergency situation or the need to avoid injury or illness or to escape a risk of harm.

An unaccompanied minor who has completed a 14-day quarantine period in another state or territory (unless this was in a South Australian COVID-19 hotspot) is permitted to enter Queensland.

If you completed mandatory government quarantine in another State or Territory and cannot produce the above evidence, you must either quarantine in government arranged accommodation in Queensland.

If you stay in the city you have quarantined in after being released from quarantine and go into the community before travelling to Queensland, you will be required to do a further 14 days quarantine in government arranged accommodation in Queensland.

Additional restrictions may apply when entering Queensland, including the need to have a Queensland Border Declaration Pass. For full details see the Border Restrictions Direction.

What do I do if I am sick?

If you arrive in Queensland with any COVID-19 symptoms of fever (37.5 degrees or more), cough, shortness of breath, sore throat, loss of smell or taste, runny nose, diarrhoea, nausea, vomiting or fatigue, tell a health official immediately.

If you feel sick in quarantine tell the Health Liaison Officer or hotel staff immediately and stay isolated in your room.

Call emergency services on 000 if you are very unwell.

What happens when I complete my 14 days of quarantine?

At the completion of your quarantine period, if you are well then a discharge form will be provided that allows you to leave your arranged accommodation on the check-out day. The discharge form can be kept as proof that a 14 day quarantine period was served following international travel.

You will be free to go about normal activities within the current government restrictions, while practicing social distancing and good hygiene.

An invoice for the quarantine fee payable by you will be sent by Queensland Government to your nominated email or postal address.

I’m a consular employee, do I need to quarantine?

Yes. Consular employees who arrive in Queensland from overseas must quarantine in a government arranged hotel or other government organised quarantine.

Questions about testing

Will the test be carried out in my room? Do I need to leave quarantine to get tested?

If you are in government arranged accommodation, trained clinicians will visit you at the hotel to undertake COVID-19 testing.

How long will it take to receive my results?

Results are usually available within a couple of days after the test was taken. Your result will be provided before leaving quarantine.

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff responsible for your quarantine venue, this may be by phone or by SMS.

How will I receive my results?

If the result is positive, you will receive a call from a public health doctor or nurse who will tell you what to do next.

If the result is negative, you will be contacted by the public health clinical support staff for your quarantine venue, this may be by phone or by SMS.

Can I be released from quarantine earlier than the 14 day period if I return a negative result?

No. People in quarantine who get tested for COVID-19 and the result is negative still need to remain for the full 14 day quarantine period.

What happens if I develop symptoms during quarantine?

If you develop any COVID-19 symptoms at any time during your quarantine period call your doctor who will tell you how to get a test for COVID-19.

If you are having serious symptoms, call 000 straight away. Symptoms include shortness of breath, difficulty breathing or chest pressure or pain. Tell the ambulance staff that you are in quarantine and may have COVID-19.

If you need to travel to get to your doctor, hospital or testing site, travel alone and use personal transport where possible. If you are unable to drive yourself, see if a member of your household/family or a friend can take you. You must:

  • wear a face mask (if over the age of 12)
  • sit in the back seat
  • maintain physical distancing as much as possible
  • handle your own belongings
  • use hand sanitiser.

If you are unable to organise travel in a private vehicle, you can use a taxi or ride share service with the above-mentioned precautions.

When you arrive at your doctor, hospital or other testing location, tell the healthcare professionals again that you are in quarantine and have developed symptoms.

If you test positive you will need to go into isolation. Anyone who has been in your household is a close contact and must then go into quarantine.

Even if you test negative you must stay in quarantine for the full 14 days. This is because you could still develop COVID-19 towards the end of the quarantine period.

What happens if I test positive while in quarantine? Will I have to pay for a longer stay in government arranged accommodation?

If your test is positive it is important that you isolate from others you may have been quarantining with. If you are quarantining with other family members, we will arrange another room for you so that you can isolate until you have recovered. If your clinical condition is such that you require hospital care, you will be transferred for isolation in hospital and further care.

Your isolation costs, for when you have tested positive to COVID-19, whether they be in hotel or hospital will be covered by the government if you are an Australian citizen or permanent resident.

If I refuse to be tested, do I need to pay for the extra 10 days in government arranged accommodation?

Yes. By getting tested before leaving quarantine you are helping us stop the spread of COVID-19 and protecting Queenslanders from the virus. We respect your right to refuse, however, you will be required to quarantine for a further 10 days until there is greater certainty that you do not have the virus. You will need to pay for costs of an extended quarantine period.

Do I need to have a test if I have no symptoms?

Yes. It is a requirement that all people entering quarantine in government arranged accommodation must be tested before leaving quarantine.

Getting tested before you leave quarantine will help us find as many cases as possible and limit the possibility of the cases entering our community. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

Do I need to take another test if I tested negative for COVID-19 before travelling to Queensland?

Yes. Anyone who has travelled to Queensland from overseas or a declared hotspot will be asked to take a COVID-19 test soon after entry to quarantine and before the completion of their 14 day quarantine in government arranged accommodation.

Why do I have to get tested if I develop COVID-19 symptoms within 14 days of entering Queensland?

Getting tested will help us find as many cases in the community as quickly as possible to stop the virus spreading. This will ensure we are doing everything we can to manage Queensland’s response to the pandemic.

If you have any of the COVID-19 symptoms, no matter how mild, get tested.

What happens if someone develops symptoms with COVID-19 after 14 days of entering Queensland?

You should get tested at any time if you have any COVID-19 symptoms present, no matter how mild. Before your appointment, please call head and tell them about your symptoms so you can prepare for your visit.

Is it safe for people to come into my room and test me?

Yes. Testing clinicians will be wearing PPE and they may also ask you to wear the appropriate PPE while getting tested or when leaving your hotel room. It is important you do not have any other visitors other than those who are exempt under the Direction.

Questions about coming to Queensland for health care from a hotspot

What is essential health care?

You can enter Queensland for essential health care without an exemption.

Essential health care is any:

  • Queensland Children’s Hospital appointment confirmed in writing by the hospital
  • appointment at a Queensland Hospital and Health Service or associated outreach location, confirmed in writing by the service
  • Specialist appointment at a licensed Queensland private health facility or ancillary clinic or service, confirmed in writing by the service or health practitioner
  • An appointment at an Aboriginal and Torres Strait Islander health service confirmed in writing by the service
  • An appointment with a prescribed health practitioner at another premises, confirmed in writing by the practitioner on the form approved by the Chief Health Officer..
  • An appointment with a prescribed health practitioner may include an appointment with a registered NDIS provider as part of a NDIS Plan. An appointment at an ancillary clinic or service may include an appointment at a rehabilitation service.

An appointment with a prescribed health practitioner means an appointment with a person registered to provide the following services:

  • dental (including the profession of a dentist, dental therapist, dental hygienist, dental prosthetist and oral health therapist);
  • medical;
  • medical radiation practice;
  • midwifery;
  • nursing;
  • occupational therapy;
  • optometry;
  • paramedicine;
  • pharmacy;
  • physiotherapy;
  • podiatry;
  • psychology;
  • services as a registered NDIS provider under an agreed NDIS plan.

If you don’t meet the above requirements you will not be able to enter Queensland unless you have been granted an individual exemption granted by the Chief Health Officer. These are only given in rare and exceptional circumstances

Read more about Entering Queensland for essential health care.

Can I cross the border for emergency health care?

Emergency health care patients requiring emergency care and entering Queensland via ambulance, aeromedical retrieval or formal interstate hospital transfer will not be subject to border requirements.

How do I prove that my health care cannot be obtained near my place of residence?/ What do I need to show at the border to prove that I have an essential health care appointment?

The hospital, service or health practitioner you are visiting will need to provide written evidence (electronic or printed) stating that you have to go to the facility to receive your healthcare. You will have to show this form at the border.

The health practitioner or person in charge of a hospital or other health facility will take into account a number of considerations, including your medical history, treatment plan, availability and timeliness of your treatment. If possible, you should try and obtain your health care in your home state rather than coming to Queensland to receive health care.

Can I receive essential health care in a private hospital?

Yes, if the hospital has provided you with written evidence (electronic or printed) stating that you have to go to the facility to receive your healthcare you will be able to receive your essential health care at a private hospital.

Read more about Entering Queensland for essential health care.

Do I need to quarantine if I’m coming to Queensland from a hotspot to receive essential health care?/ Can I quarantine with a family or friend while I'm waiting for my appointment?/ Can I stay somewhere other than government quarantine?

Anyone coming to Queensland to receive essential health care from a hotspot will need to quarantine. If you will be admitted into a hospital you will be able to complete your quarantine at the hospital. All the same rules of government arranged accommodation will apply.

If you are an outpatient, you will have to stay in government arranged accommodation if your treatment is for more than one day. As soon your treatment is completed you will need to leave Queensland straight away.

If you are accompanying someone receiving essential health care as a support person and staying for the duration of their treatment you will need to stay in government arranged accommodation, unless the hospital or other facility can accommodate you. Otherwise, you can drop the person at the medical facility and drive straight back to your normal residence, without stopping in Queensland and then come back to pick them up. This means not stopping for fuel, food, coffee or rest breaks in Queensland. You can also stay in your car for the duration of an appointment if the person you are supporting is not required to stay overnight.

Read more about Entering Queensland for essential health care.

Do I need to quarantine if I have complex medical needs?

Anyone coming to Queensland to receive essential health care from a hotspot will need to quarantine.

If you are someone with complex medical needs, a person with a disability or parents of very young children, health staff at your accommodation can help you.

The Health care Support Service can also help you get the right healthcare, when and where you need it. If you want to apply for an exemption, speak with a healthcare support worker.  To contact the Healthcare Support Service, phone 13 COVID (13 42 68 43) and press 3.

My child needs to receive essential health care that will take more than one day, what can I do?

If your child is receiving essential health care at the Queensland Children’s Hospital you will be able to complete your quarantine at the hospital. All of the same rules of government arranged accommodation will apply.

If your child is receiving essential health care at another hospital or your child is an outpatient of the Queensland Children’s hospital you and your family will need to stay in government arranged accommodation unless the hospital or facility can accommodate you. You can leave as soon as the treatment is over but you may stay longer if they wish.

If your child’s essential health care takes longer than 14 days you and your family will be able to leave government arranged accommodation once you have completed your 14 days quarantine and stay where you would normally stay, for example a Ronald McDonald House.

You will be able to leave government arranged accommodation to take your child to receive essential health care.

Read more about Entering Queensland for essential health care.

Do I have to quarantine if my essential health care treatment is only a day treatment or an appointment?

No, if you do not need to stay overnight for your treatment or appointments you do not have to quarantine. Instead you will have to travel directly to your appointment then leave Queensland immediately following your treatment/appointment, without stopping. This means not stopping for fuel, food, coffee or rest breaks in Queensland and only visiting the place of your appointment.

You must take the most direct route possible and minimise your interactions with the community. This means, filling up your car with fuel and packing food and drinks before entering Queensland. When taking rest breaks doing this at a rest stop where you won't need to exit your vehicle and interact with the community. You can exit your vehicle in case of an emergency.

If you are supporting or transporting someone to or from Queensland to receive health care you must remain in the vehicle or within the place where care is being received until the care is complete. Otherwise, you can drop the person at the medical facility and drive straight back to your normal residence, without stopping in Queensland and then come back to pick them up. This means not stopping for fuel, food, coffee or rest breaks in Queensland. You can also stay in your car for the duration of an appointment if the person you are supporting is not required to stay overnight.

If you are only coming to Queensland for a day and not staying overnight you will be required to apply for a H Border Declaration Pass. The H pass is for day admission, procedure or appointment for essential health care.

Read more about Entering Queensland for essential health care.

Will I be charged for quarantine if I am coming up for essential health care treatment?

If you are coming to Queensland for health care or surgery from a COVID-19 hotspot, you will need to quarantine at government arranged accommodation. You may be eligible for a fee waiver or for a subsidy under the Isolated Patients Travel and Accommodation Assistance Scheme.

Do I need to apply for an exemption to enter Queensland from a hotspot to receive essential health care?

No. You do not need to apply for an exemption to enter Queensland if you are entering to receive essential health care, or to provide support to a person receiving essential health care.

You will be required to complete 14 days mandatory quarantine in government arranged accommodation. You may be eligible for a fee waiver.

Read more about Entering Queensland for essential health care.

What do I do if I’m told not to come to my health care appointment in Queensland?

If you are advised not to come to your health care appointment in Queensland, you should make an alternative appointment in your state.

I am attending an appointment with a private health care provider, are there any extra steps I need to complete?

Any health care provider that is not a Queensland Health  provided service must provide you with a completed approved form for entering Queensland to receive essential health care (DOCX 72 kB).

Subscribe to Public Health Direction updates

Stay informed about the latest public health directions regarding coronavirus (COVID-19). Sign up to the Queensland Health newsletter.

Subscribe now

Questions and Requests for exemptions

If you are seeking clarification on a Direction or have any questions, please call 134 COVID (13 42 68).

To apply for an exemption to a Direction please complete the online form.

Submit your request online