Where to get help: Get COVID-Ready

Queensland Government helplines


Phone: 13 42 68

For information on restrictions, vaccinations, testing and other COVID-19 advice.


Phone: 13 43 25 84

Open 24/7 to get confidential health advice from a registered nurse.

COVID-19 health services

Get vaccinated

Visit Getting vaccinated to:

  • book your vaccination appointment
  • find a walk-in vaccination location near you.

Get tested

Visit Testing and fever clinics to find your closest COVID-19 testing centre, or call 134 COVID (13 42 68).

Disability support services

National Relay Service

TTY standard users: 133 677

Speak and Listen (speech-to-speech relay) users: 1300 555 727

The National Relay Service provides assistance communicating over the phone if you are deaf, or have a hearing or speech impairment.

Disability information helpline

Phone: 1800 643 787

Visit the Disability information helpline or call 1800 643 787 to find information and referrals about COVID-19 for individuals, families, carers and support workers.

National Disability Insurance Agency

Visit the National Disability Insurance Agency website to access support for Queenslanders with disability by providing:

  • latest advice
  • information for participants.

Queenslanders with Disability Network

Phone: (07) 3252 8566

A state-wide organisation for people with diverse disability.

Dedicated Aboriginal and Torres Strait Islander COVID-19 assistance

Aboriginal and Torres Strait Islander peoples COVID-19 vaccination helpline

Phone: 1800 020 080 (option 5)

Access a dedicated COVID-19 service for Aboriginal and Torres Strait Islander peoples by calling the number or visiting the dedicated COVID-19 service website for Aboriginal and Torres Strait Islander peoples.

National Aboriginal Community Controlled Health Organisation (NACCHO)

Visit the National Aboriginal Community Controlled Health Organisation (NAACHO) website to find your local NACCHO member or affiliate near you.

COVID-19 vaccination and testing clinics for Aboriginal and Torres Strait Islander peoples

Visit the COVID-19 vaccination and testing clinics for Aboriginal and Torres Strait Islander peoples website to:

  • book your vaccination appointment
  • find a walk-in vaccination location near you
  • locate a testing clinic.

COVID-19 support services

Community recovery hotline

Phone: 1800 173 349

Support for Queenslanders in isolation who have no other means of support by providing:

  • non-contact delivery of essential food and medication
  • social and emotional support for those self-isolating.

Multicultural support services

Multicultural Connect Line: 1300 079 020

A Queensland-wide service for people from multicultural backgrounds whose lives have been affected by the COVID-19 pandemic.

They provide support and information in your language and:

  • find support services regardless of your visa status
  • can help you manage stress and worries.

Translating and Interpreting Services

Phone: 13 14 50

For connection to any national health service, call this number to organise an interpreter in your language to help you communicate with a health service.

You can also visit the Translating and Interpreting Service (TIS National) website for more information.

Emergency services

Triple Zero (000)

TTY Emergency Relay Service

Phone: 106

Open 24/7 for those with hearing or speech impairment.

  • Contact police, fire or ambulance directly through a TTY (teletypewriter or textphone)
  • You cannot text or dial this number from an ordinary phone
  • You will be asked if you want police (type PPP), fire (type FFF) or ambulance (type AAA)
  • Speak and Listen (or voice carry over) users just need to say 'police', 'fire' or 'ambulance'

Mental health and wellbeing support services


Phone: 13 11 14

24/7 support for:

  • people who are feeling overwhelmed or having difficulty coping or staying safe
  • confidential one-to-one support with a trained Lifeline telephone crisis supporter.

Beyond Blue

Phone: 1300 22 4636

24/7 crisis support for:

  • depression
  • suicide
  • anxiety
  • other related mental health concerns.

Mental health access line

Phone: 1300 642 255

24/7 support for:

  • public mental health services available
  • advice in a mental health emergency or crisis.


Phone: 1800 184 527

Call the QLife telephone line or visit the QLife website to access web support. Help is:

  • Australia-wide, anonymous peer support and referral assistance for LGBTQIA+ community members, friends and families
  • delivered by trained LGBTQIA+ community members across the country.

Financial support services

Pandemic Leave Disaster Payment

Check your eligibility for the Pandemic Leave Disaster Payment if you have been told by a health official to self-isolate.

Available support for Queensland businesses

Check your eligibility for financial assistance or support from state, federal or local government.