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Requirements for endorsed transport providers

Transport providers who move passengers to or from isolation or quarantine accommodation, must have a transport plan (DOCX) and be endorsed by the Department of Transport and Main Roads.

A vehicle includes all modes of transport used for moving quarantined passengers to and from a nominated premise by land, water or air (e.g. a bus, taxi, limousine, ferry or helicopter).

Transport providers do not need a transport plan if they do not provide services for isolating or quarantined people (e.g. airport operators moving passengers and air crew across the tarmac).

Becoming an endorsed transport provider

To become an endorsed transport provider, you must:

  1. Create a transport plan using the Chief Health Officer approved transport plan template.
  2. Submit a copy of your Transport Plan to the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au at least 7 days before your first scheduled service.
  3. Receive your notification from the Department of Transport and Main Roads.
  4. Print and sign the Statement of Compliance.
  5. Display the signed Statement of Compliance and keep a copy of the approved transport plan in all vehicles used as part of the transport service.

Requirements for endorsed transport providers

Endorsed transport providers must comply with the requirements set out in the approved transport plan. This includes ensuring:

  • vehicles are suitable for moving quarantined and isolating passengers
  • appropriate personal protective equipment (PPE) and cleaning products is available for use by drivers of vehicles moving quarantined and isolating passengers
  • drivers follow the correct process when picking up and dropping off passengers (including PPE and hygiene requirements)
  • drivers take the shortest route possible between the two destinations

Transport plan

The Chief Health Officer approved transport plan template (DOCX) outlines the minimum standards transport providers need to meet when providing transport services for quarantined and isolating people. This includes ensuring all passengers and employees are given clear instructions.

Everyone involved in providing transport services for isolating passengers must submit and comply with the transport plan.

Any changes to the transport providers’ contact information, operation, trading name or any other changes must be reported to the Department of Transport and Main Roads immediately (e.g. if the operator no longer provides services to quarantined or isolating people or ceases to trade).

Vehicle requirements

Vehicles should ideally be dedicated to the sole purpose of transporting quarantined or isolating passengers. This may not be possible for small businesses only moving quarantined people occasionally.

Transport providers should consider any risks to their staff or other passengers if they use vehicles for multiple purposes. They must comply with all requirements outlined in the transport plan, including cleaning after moving quarantined and isolating passengers.

Vehicles used for moving quarantined passengers must:

  • have 1.5 metres between the driver and the passenger or have a physical barrier between the driver and the passenger, unless this is unsafe
  • have windows and air-conditioning to allow air flow within the vehicle.

Personal protective equipment (PPE)

Transport providers must ensure the following items are available to all drivers transporting quarantined passengers:

  • hand sanitiser
  • cleaning products
  • disposable surgical face masks

The driver must wear a single use surgical face mask before picking up isolating passengers, and not remove them until they have dropped off all passengers and disembarked the vehicle ready for cleaning.

Cleaners must wear new PPE for each vehicle they clean. Cleaners must put on the following PPE before entering a vehicle to clean it:

  • single use latex or nitrile glove
  • single use surgical face mask

Statement of Compliance

A Statement of Compliance is a document that confirms a transport provider is compliant with the minimum standards established by the Chief Health Officer to help stop the spread of COVID-19.

Each vehicle used to transport quarantined or isolating people must display the Statement of Compliance, so it is visible to all passengers and relevant authorities. Multiple vehicle registrations cannot be listed on a single Statement of Compliance.

Current endorsed transport providers

See a list of endorsed transport providers.

Questions and answers about endorsed transport providers

Questions about endorsed transport providers

What are the requirements for an endorsed transport provider?

Transport providers who move isolating persons must be endorsed by a government authority. To become an endorsed transport provider, you must:

  • complete the Chief Health Officer approved transport plan template (DOCX)
  • submit the completed transport plan to the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au at least 7 days before your first scheduled passenger service
  • receive your endorsement notification from the Department of Transport and Main Roads
  • print and sign the Statement of Compliance
  • display the signed Statement of Compliance and keep a copy of the approved transport plan in an easily accessible location in all vehicles used as part of the transport service.

Everyone who is involved in providing endorsed transport services to isolating persons must comply.

Airport operators only moving passengers or air crew across the tarmac do not need to complete a transport plan.

What is a Statement of Compliance?

A Statement of Compliance is a document that confirms a transport provider is compliant with the minimum standards established by the Chief Health Officer to help stop the spread of COVID-19.

Each vehicle used to transport quarantined persons must display the Statement of Compliance, so it is visible to all passengers and relevant authorities. Multiple vehicle registrations cannot be listed on a single Statement of Compliance.

Can the vehicle being used to transport isolating persons be used for any other purpose?

Yes. Ideally, vehicles should be dedicated to the sole purpose of transporting isolating passengers. However, this may not be possible for small businesses only moving isolating persons from time to time. If transport providers need to use their vehicles for other purposes, they must comply with all requirements outlined in the transport plan, including cleaning after moving isolating passengers. Transport providers should consider any risks to their staff or other passengers if they use vehicles for multiple purposes.

All vehicles used for moving passengers to or from isolation must carry a copy of the transport plan and display the signed Statement of Compliance. Drivers must provide a copy of the transport plan to an emergency officer when asked.

What PPE is required?

Transport providers must ensure the following items are available to all drivers transporting isolating passengers:

  • hand sanitiser
  • cleaning products
  • disposable surgical face masks

The driver must wear a single use surgical face mask before picking up isolating passengers, and not remove them until they have dropped off all passengers and disembarked the vehicle ready for cleaning.

Cleaners must wear new PPE for each vehicle they clean. Cleaners must put on the following PPE before entering a vehicle to clean it:

  • single use latex or nitrile glove
  • single use surgical face mask

What do drivers need to do?

Before picking up isolating passengers, drivers must ensure the vehicle:

  • is cleaned
  • has enough fuel to get between the two destinations and to the location where the vehicle will be cleaned
  • has enough seats for the number of passengers expected to be picked up
  • ventilation settings (including air-conditioning and windows) are set to promote fresh air
  • is parked in a designated pick up/waiting area that will allow physical distancing between the driver and passengers.

Drivers must maintain physical distancing between themselves and isolating passengers. Passengers should maintain physical distancing where possible.

When picking up and dropping off passengers, drivers must:

  • not be in the vehicle while passengers are finding or leaving their seats
  • follow the instructions of authorised officers
  • make sure all passengers are wearing surgical face masks before entering the vehicle
  • ensure passengers load their luggage; where passengers need help to load luggage, drivers must use hand sanitiser before and after touching luggage.

Drivers must take the shortest route possible between the two destinations and use air conditioning and windows to allow for air flow.

What is a ‘vehicle’?

A vehicle includes all modes of transport used for moving isolating passengers by land, water or air. For example, a bus, taxi, limousine, ferry or helicopter.

Vehicles used for moving isolating passengers must:

  • ensure there is 1.5 metres between the driver and the passenger or have a physical barrier between the driver and the passenger, unless this is unsafe; and
  • have windows and air-conditioning to allow air flow within the vehicle.

What happens if a driver or a cleaner develops COVID-19 symptoms?

If you experience symptoms, no matter how mild, you must get tested immediately and isolate. You cannot attend your workplace until you receive a negative COVID-19 test result and no longer have symptoms.

What if details change?

Any changes to the transport providers’ contact information, operation, trading name or any other changes must be reported to the Department of Transport and Main Roads immediately. For example, if the operator no longer provides services to isolating persons or ceases to trade.

Who can I contact if I have questions about the transport plan template?

You should contact the Department of Transport and Main Roads by emailing COVID19_transport_plans@tmr.qld.gov.au