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Gas safety

Reticulated natural gas and gas bottles can be dangerous. Both have a rotten egg-like smell to make gas leaks easy to detect.

The emergency number of your gas company is listed on the top right-hand corner of your gas bill. Keep the number nearby in case of a gas leak.

A gas leak in a confined area can cause:

  • nausea
  • dizziness
  • asphyxiation in extreme cases.

If you smell a gas odour, stay calm and:

  • open all doors and windows
  • do not use lighters or matches
  • do not turn electrical appliances or lights on or off
  • turn your gas appliances off; if the gas is still leaking, call your gas distributor.

Call Triple Zero (000) in serious or life-threatening situations


Get your gas appliances installed, repaired and checked regularly by a licensed gasfitter.

When buying a gas appliance, look for the following safety features:

  • flame failure devices to cut off the gas if the flame is extinguished and
  • automatic re-ignition to allow the appliance to relight itself if the flame is extinguished.

Natural Resources and Mines gas safety videos

Never use portable and unflued appliances (e.g. portable outdoor heaters) indoors.


Excavating or digging anywhere on a property with gas pipelines can be dangerous.

To find out where the pipelines are on you property contact Dial Before You Dig —a free service that provides you with location of all relevant underground networks within two working days.

Visit Dial Before You Dig or phone 1100.


Your gas company will maintain your gas cylinders, but it is important that you regularly check them for damage, malfunction or a gas smell.

Portable cylinders, commonly used for barbecues and camping, must be checked frequently. They can be refilled or exchanged at most service stations.

Only cylinders with a valid 10-year stamp can be refilled.

To stay safe around portable gas cylinders in your home:

  • store your cylinders in a well-ventilated area
  • store cylinders way from direct sunlight, excess heat and possible sources of ignition
  • make sure the cylinder has a current test date (no more that 10 years)
  • insert the screw plug in the cylinder outlet when not in use.

Transporting cylinders

You are only allowed to transport larger gas cylinders (9kg or more) in an enclosed vehicle if you are taking them to be refilled or exchanged. The maximum cylinder size allowed is 30L (13.5 kg) and you can only transport 2 gas cylinders at any time.

To stay safe when transporting gas cylinders:

  • secure them in an upright position
  • place them in the boot/tray rather than the passenger cabin
  • keep them away from direct sunlight or heat
  • ensure the valves are tightly turned off
  • insert the screw plug into the outlet.

Public reporting of minor incidents, concerns or questions about gas safety can be emailed to

Last updated
25 September, 2014

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