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Smart Service Queensland

The front door to the Queensland Government—delivering service excellence for Queenslanders.

Rather than having to contact different departments to get information or services, or know which department does what, you can just contact us and we will assist you to complete a range of transactions across the Queensland Government.

Primary channels

By providing a primary point of contact to access Queensland Government services, you are able to conduct a range of transactions or get information through 3 primary delivery channels:

  • online:
  • phone: 13 QGOV (13 74 68)
  • in person: at Queensland Government Agent Program and Queensland Government Service Centres.

This flexibility in service delivery means you can access government information and services 24 hours a day, 7 days a week.

Contact centres

Smart Service has 3 contact centres located in the Brisbane central business district, Mt Gravatt and Zillmere where our well trained and knowledgeable staff deliver a range of services via the phone lines.

Agent program

No matter how rural or remote your residence, Smart Service keeps all Queenslanders connected with the Queensland Government Agent Program (QGAP).

This network of government service counters located in rural and remote communities across the state provide vital face-to-face contact points for customers in areas where access to community services is limited.

More information

For more information about Smart Service Queensland contact us:

Phone: 13 QGOV (13 74 68)
Outside Australia: +617 3405 0985 (+10 hrs UTC)
Hearing Impaired National Relay Service: 13 36 77

Alternatively, people in rural areas can visit one of the 78 QGAP offices throughout the state. Customers may also visit 1 of our Queensland Government Service Centres located in Brisbane, Maroochydore and Cairns.

More information for government employees

Queensland Government agencies can get up to speed on Smart Service Queensland's products by visiting For government

Last updated
02 July 2017
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