Travelling with a guide, hearing or assistance dog
Within Australia
A certified guide, hearing or assistance dog, following completion of the Public Access Test, Certification and Handler Identity Card Form by an approved trainer/training institution, can travel with you, as an approved handler:
- on all public transport in Queensland
- in all personalised transport (taxis, rideshare and limousines)
- in most public places in Australia
- on domestic flights.
If you are refused service by a personalised transport operator you can lodge a complaint with us by emailing personalised.transport@tmr.qld.gov.au or calling 13 12 30.
When submitting your complaint provide as much detail as possible about the trip, including:
- the personalised transport company.
- the vehicle registration (number plate);
- the time of time of day and location of the incident.
Visit the personalised transport complaints for more information.
Overseas
Certified guide, hearing or assistance dogs are also able to travel with you overseas to and from Australian Government-approved countries.
If you are planning a trip overseas and will be taking your certified guide, hearing or assistance dog, you need to contact the Department of Agriculture, Fisheries and Forestry:
- Phone: (02) 6272 4454
- Fax: (02) 6272 3110
- Email: animallive@aqis.gov.au
They will advise if the country where you are travelling is approved for access of your certified guide, hearing or assistance dog, and will discuss the permits required for your certified dog to travel.
Prior to leaving Australia you will need to ensure your certified dog has been assessed by an Australian Government-accredited vet.