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Self-exclusion from gambling venues or activities

Self-exclusion (self-banning) is when you ask a gambling venue to exclude/ban you from the venue or a gambling activity offered at the venue.

By law, venues are required to assist any person requesting a self-exclusion. Once in effect, self-exclusion remains in force for up to 5 years, but you have a cooling-off period of 24 hours.

A nominated person at the venue (usually known as the customer liaison officer) should explain the exclusion process to you. They are required to provide you with the self-exclusion forms and the contact details of your local Gambling Help service.

Choosing to self-exclude can be due to concern about the:

  • amount of money you spend on gambling
  • time you spend in the gambling venue
  • negative impacts that gambling have on your work life and/or family life.

Self-exclusion is an important step in dealing with your gambling-associated problems.

Gambling venues are required to maintain a register of excluded persons that is only available to staff who are required to be informed of exclusions (e.g. gaming room staff). Venues must otherwise keep your information confidential and should ensure your individual circumstances are respected at all times.

Where to get help

When you need support or advice, you can contact Gambling Help for:

  • free and confidential face-to-face and telephone support
  • counselling and advice to assist with gambling-related matters (including financial advice)
  • family counselling to help your family members come to terms with what has happened and to help you understand each others needs
  • information and education on ways to control gambling
  • referral to other services for additional assistance.

If you breach the terms of self-exclusion

You will be asked to leave if you enter a venue (or part of a venue) from which you are excluded. The incident will be reported to the Office of Liquor and Gaming Regulation (OLGR) for investigation and may result in you being issued a fine.

If you enter a venue (or part of a venue) from which you are excluded and the venue does not take reasonable steps to prevent you from entering, you can report the incident to OLGR. The incident will be investigated and fine/s may be issued.

How to cancel self-exclusion

If you feel your situation has changed, you may lodge an application to revoke/cancel your exclusion with the gambling venue. An application may only be made one year from the day after the exclusion was issued.

Find out more

Download a copy of the ‘Getting in over your head?’ brochure for information about both self-exclusions and venue-initiated exclusions.

The self-help guide ‘You can control your gambling’ is also available to help gamblers identify and reduce the impact of their gambling habits. The guide can be used in conjunction with counselling or as a self-management tool.

Gambling help

Get the support you need from Gambling Help 24 hours, 7 days a week.

Call 1800 858 858 or visit www.gamblinghelponline.org.au

Licence
Creative Commons Attribution 4.0 International (CC BY 4.0)
Last updated:
21 July 2017
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