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Novel coronavirus (COVID-19)

The Queensland Government is here to provide help to Queenslanders in need.  It is important that we can focus on the more vulnerable members of our community.

We need your help to do that.

In relation to periods of quarantine or self-isolation –

Be self-reliant

Plan for a possible period of quarantine or self-isolation.

Ensure that you have adequate supplies of food, medication and essential items.

Rely on your family, friend, or neighbours.

Maintain contact with your personal network

Use on-line delivery services for food and medication where possible.  Food shops and chemists are making on-line purchasing available.

Ask friends, family members or neighbours to assist by arranging delivery of essential items to your home – ensure you keep a safe distance.

Care Army

The Care Army has been set up to protect and support Queenslanders who are most at risk during the COVID-19 pandemic in ways that maintain social distancing. This includes all:

  • Queenslanders over 70 years of age
  • Queenslanders over 65 years of age with underlying health issues
  • Indigenous Queenslanders over the age of 50 with one or more chronic diseases.

In most cases family, friends and neighbours have already acted and formed a Care Army around the older people in their lives and in their communities.

There are some people however that may not have the support of their own Care Army, so an army of volunteers is being mobilised to make sure these seniors have enough food and access to the medication they need, and help them stay connected through call or video chats.

The Community Recovery Hotline—a free call on 1800 173 349—will link seniors and other vulnerable Queenslanders to essential services and support.

Queenslanders wanting to volunteer should also contact the hotline or alternatively, visit Care Army.

Community Recovery hotline

If you have no other means of getting food or essential items, call 1800 173 349

The Community Recovery Hotline is also available to support vulnerable Queenslanders in home quarantine who have no other means of support.

The hotline assists people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other mechanisms for support.

Our staff will be able to work with partner organisations to arrange non-contact delivery of essential food and medication to people in quarantine with no other means of support.

The Community Recovery Hotline can be contacted on 1800 173 349.

National Disability Insurance Scheme (NDIS) clients and aged care clients

If you are receiving NDIS or My Aged Care services contact your service provider to seek support in the first instance.

Alternatively, you can call:

  • the National Coronavirus Health Information Line on 1800 020 080
  • the NDIS Contact Centre on 1800 800 110
  • the My Aged Care contact centre on 1800 200 422
  • the National Relay Service Helpdesk on 1800 555 660.

Queenslanders who require health advice or information while in quarantine or self-isolation should continue to call 13 HEALTH (13 43 25 84) or visit the Queensland Health website.

If you need information about the Australian Government’s support for people impacted by COVID-19, including Economic Support Payments and allowances for people who are in quarantine or self-isolation and can’t work, visit the Services Australia website or call 132 468.