Novel coronavirus (COVID-19)

The Queensland Government is here to provide help to Queenslanders in need.  It is important that we can focus on the more vulnerable members of our community.

We need your help to do that.

In relation to periods of quarantine or self-isolation –

Be self-reliant

Plan for a possible period of quarantine or self-isolation.

Ensure that you have adequate supplies of food, medication and essential items.

Rely on your family, friend, or neighbours.

Maintain contact with your personal network

Use on-line delivery services for food and medication where possible.  Food shops and chemists are making on-line purchasing available.

Ask friends, family members or neighbours to assist by arranging delivery of essential items to your home – ensure you keep a safe distance.

Care Army

Seniors can now leave their homes to reconnect with family, friends and their communities. It’s incredibly important for seniors to continue to follow all health advice – get a flu vaccination, wash hands and use hand sanitiser regularly and keep at least 1.5 metres away from other people.

The Care Army has been set up to protect and support Queenslanders who are most at risk during the COVID-19 pandemic in ways that maintain social distancing. This includes all:

  • Queenslanders over 70 years of age
  • Queenslanders over 65 years of age with underlying health issues
  • Indigenous Queenslanders over the age of 50 with one or more chronic diseases.

In most cases family, friends and neighbours have already acted and formed a Care Army around the older people in their lives and in their communities.

There are some people however that may not have the support of their own Care Army, so an army of volunteers is being mobilised to make sure these seniors have enough food and access to the medication they need, and help them stay connected through call or video chats.

Seniors unable to leave their homes can contact the Community Recovery Hotline—a free call on 1800 173 349—to link seniors and other vulnerable Queenslanders to essential services and support.

Queenslanders wanting to volunteer should also contact the hotline or alternatively, visit Care Army.

In the coming weeks volunteers will be allocated to organisations to respond to the specific needs of vulnerable Queenslanders in the community. Additionally, Queensland Government is working with non-government service providers, grocery retailers and pharmacies to support the more vulnerable members of our community.

Community Recovery Hotline

If you have no other means of getting food or essential items, call 1800 173 349

The Community Recovery Hotline is also available to support vulnerable Queenslanders in home quarantine who have no other means of support.

The hotline assists people who have been advised to quarantine at home by a medical professional, Queensland Health or through government direction and have no other mechanisms for support.

Our staff will be able to work with partner organisations to arrange non-contact delivery of essential food and medication to people in quarantine with no other means of support.

The Community Recovery Hotline can be contacted on 1800 173 349.

Watch videos from the Community Recovery Hotline team

Hear directly from the Community Recovery Hotline team who are assisting people that are unable to access food or essential items during COVID-19 home quarantine or self-isolation.


Health and wellbeing

Queenslanders who require health advice or information while in quarantine or self-isolation should continue to call 13 HEALTH (13 43 25 84) or visit the Queensland Health website. The Queensland Mental Health Commission's website also has a wide range of resources available.

For advice and strategies to manage your mental health and wellbeing during this time, visit UnitingCare Queensland or Beyond Blue COVID-19 wellbeing service or call 1800 512 348 for support.

Financial support

If you need information about the Australian Government’s support for people impacted by COVID-19, including Economic Support Payments and allowances for people who are in quarantine or self-isolation and can’t work, visit the Services Australia website or call 132 468, or for details on Australian Government measures and assistance available visit the Australian Government COVID-19 website.

The financial impacts of COVID-19 are evolving rapidly and hit different members of society unevenly. The Salvation Army are offering free financial counselling and free videos and action plans on their website to help you through these challenging times.

Financial counselling and support is also available from the Australian Government. For more information visit Services Australia, MoneySmart, or call the National Debt Helpline on 1800 007 007.

Those on a low income may be eligible to apply for a ‘No Interest Loan’. For more information and details on how to apply, visit the Good Shepherd Microfinance website.

Information for Queenslanders with disability

Queenslanders with Disability Network (QDN) in partnership with the Queensland Government have information and support available for people with a disability on the QDN website.

The Disability Information Helpline on 1800 643 787 is available for information and referrals for people with disability who need help because of coronavirus, as well as for families, carers, support workers and services. For more information, including Auslan and Easy Read/English materials or to view the new Management and Operational Plan for COVID-19 for People with Disability, visit the Department of Social Services website.

National Disability Insurance Scheme (NDIS) clients and aged care clients

If you are receiving NDIS or My Aged Care services contact your service provider to seek support in the first instance.

Alternatively, you can call:

  • the National Coronavirus Health Information Line on 1800 020 080
  • the NDIS Contact Centre on 1800 800 110
  • the My Aged Care contact centre on 1800 200 422
  • the National Relay Service Helpdesk on 1800 555 660.

NDIS participants will now have access to priority home delivery assistance. NDIS participants would have received a unique code via SMS or email, which will provide them direct access to priority home grocery delivery services from Woolworths, Coles, IGA, Foodland IGA, Foodworks and Harris Farm. An updated list of retailers will be kept under the FAQ section on the Coronavirus page of the NDIS website. This is a further measure to ensure NDIS participants can continue to access the services and supports they need.

The Australian Government has announced these further NDIS and COVID-19 related initiatives:

  • for the next 5 months (from May 2020) eligible participants are able to use existing NDIS plan funding to purchase low-cost assistive technology, including smart devices, to enable continued access to disability supports through telehealth and telepractice while physical distancing requirements are in place
  • new support items for Supported Independent Living providers are now available where a participant has been diagnosed with COVID-19, including higher intensity support and professional cleaning services
  • download access request and supporting evidence forms from the NDIS website.

Education and children

  • Study Queensland is working with its clients to support them and international students with careers advice, rental issues, financial support, early access to superannuation, changes in study conditions, and visa issues. For more information visit Study Queensland's website.
  • It can be difficult to explain COVID-19 to children, and therefore Red Cross have developed tips to help parents navigate the conversation. For more information visit the Red Cross website.
  • A new children’s book, Birdie and the Virus developed by Children’s Health Queensland, helps children better understand the COVID-19 pandemic. Birdie and the Virus can be read online for free in English, Farsi, Italian, Japanese, Chinese and Korean, or printed copies can be ordered.