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Monsoonal trough - 25 January to 14 February 2019

Far North, North and North West Queensland

Personal hardship financial assistance has been activated for some communities at this time. Please see below for further information.

Should you be experiencing emotional stress or personal financial hardship from these events, and personal hardship financial assistance has not been activated for your community, you are encouraged to contact your local emergency relief provider or counselling service.

View a list of these providers.

Activation areas

Personal hardship financial assistance has been activated for people impacted by the severe weather event in:

Find a Community Recovery hub location.

Burdekin Shire Council, North Queensland

Financial assistance is now available in targeted parts of the Burdekin Shire Council for residents affected by North Queensland flood waters:

  • Barratta
  • Cromarty
  • Giru
  • Horseshoe Lagoon
  • Jerona
  • Majors Creek (Burdekin Shire)
  • Mount Surround
  • Shirbourne
  • Upper Haughton.

We have activated the following grants:

**eligibility criteria applies

Apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

Burke Shire Council, North West Queensland

Financial assistance is now available for residents affected by North Queensland flood waters in the Burke Shire Council.

We have activated the following grants:

**eligibility criteria applies

Apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

Carpentaria Shire Council, North West Queensland

Financial assistance is now available for residents affected by North Queensland flood waters in the Carpentaria Shire Council.

We have activated the following grants:

**eligibility criteria applies

Apply for financial assistance online via the Community Recovery Portal or phone the Community Recovery Hotline on 1800 173 349.

Charters Towers Regional Council, North Queensland

Financial assistance is now available in targeted parts of the Charters Towers Regional Council for residents affected by Far North Queensland flood waters:

  • Hervey Range.

We have activated the following grants:

**eligibility criteria applies

Apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

Cloncurry Shire Council, North West Queensland

Financial assistance is now available for residents affected by North Queensland flood waters in the Cloncurry Shire Council.

We have activated the following grants:

**eligibility criteria applies

Apply online via the Community Recovery Portal, or by phoning the Community Recovery Hotline on 1800 173 349.

Community Recovery Referral and Information Centre location

The Community Recovery Referral and Information Centre will provide ongoing information to people including personal support and referrals to services and recovery partners.

  • MMG Mining building
    42 Ramsay Street, Cloncurry
    • Opening hours: 8.30am to 4.30pm Monday to Friday.

View a flood response fact sheet developed by the Royal Flying Doctor Service, which provides up to date information on services available in Cloncurry Shire.

Cook Shire Council, Far North Queensland

Financial assistance is now available in targeted parts of the Cook Shire Council for residents affected by Far North Queensland flood waters:

  • Ayton
  • Bloomfield
  • Rossville
  • Shiptons Flat.

We have activated the following grants:

**eligibility criteria applies

To apply for financial assistance please call the Community Recovery Hotline on 1800 173 349 who will organise a Community Recovery representative to visit you at your home.

Douglas Shire Council, Far North Queensland

Financial assistance is now available in targeted parts of the Douglas Shire Council for residents affected by Far North Queensland flood waters:

  • Daintree
  • Degarra
  • Lower Daintree
  • Stewart Creek Valley
  • Upper Daintree.

We have activated the following grants:

**eligibility criteria applies

To apply for financial assistance please call the Community Recovery Hotline on 1800 173 349 who will organise a Community Recovery representative to visit you at your home.

Flinders Shire Council, North West Queensland

Financial assistance is now available for residents affected by North Queensland flood waters in the Flinders Shire Council.

We have activated the following grants:

**eligibility criteria applies

Apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

View a flood response fact sheet developed by the Royal Flying Doctor Service, which provides up to date information on services available in Flinders Shire.

Hinchinbrook Shire Council, North Queensland

Financial assistance is now available in targeted parts of Hinchinbrook Shire Council for residents affected by North Queensland flood waters:

  • Braemeadows (limited to properties on Legges Road)
  • Coolbie
  • Forrest Beach
  • Helens Hill

We have activated the following grants:

**eligibility criteria applies

Apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349. Community Recovery Teams will be in the area shortly to assist with applications and undertake assessments.

McKinlay Shire Council, North West Queensland

Financial assistance is now available for residents affected by Far North Queensland flood waters in the McKinlay Shire Council.

We have activated the following grants:

**eligibility criteria applies

Apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

View a flood response fact sheet developed by the Royal Flying Doctor Service, which provides up to date information on services available in McKinlay Shire.

Palm Island Aboriginal Shire Council, North Queensland

Financial assistance is now available for residents affected by Far North Queensland flood waters in the Palm Island Aboriginal Shire Council.

We have activated the following grants:

**eligibility criteria applies

Apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

Richmond Shire Council, North West Queensland

Financial assistance is now available for residents affected by North Queensland flood waters in the Richmond Shire Council.

We have activated the following grants:

**eligibility criteria applies

Apply for financial assistance online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

View a flood response fact sheet developed by the Royal Flying Doctor Service, which provides up to date information on services available in Richmond Shire.

Townsville City Council, North Queensland

Financial assistance is now available in all of the Townsville City Council Local Government Area for residents affected by North Queensland flood waters.

We have activated the following grants:

**eligibility criteria applies

Apply for financial assistance online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349.

Community Recovery Referral and Information Centre locations

Community Recovery Referral and Information Centres are established once Community Recovery Hubs have closed to provide ongoing information to people including personal support and referrals to services and recovery partners. Community Recovery Referral and Information Centres are available at the following locations:

  • 143 Walker Street, Townsville City (blue end of foyer)
    • Opening hours: Monday to Wednesday and Friday, 9am to 5pm
      Thursday, 9am to 8pm.
  • Domain Central
    Shop G3B, 103 Duckworth Street, Garbutt (near Specsavers)
    • Opening hours: Monday to Wednesday and Friday, 9am to 5pm
      Thursday, 9am to 8pm.
  • The Precinct (Shopping Centre)
    12-18 Village Drive, Idalia
    • Opening hours: Monday to Wednesday and Friday, 9am to 5pm
      Thursday, 9am to 8pm.

Winton Shire Council (including Winton township), North West Queensland

Financial assistance is now available for residents affected by North Queensland flood waters in the Winton Shire Council (including Winton township).

We have activated the following grants:

**eligibility criteria applies

Apply for financial assistance online via the Community Recovery Portal or phone the Community Recovery Hotline on 1800 173 349.

View a flood response fact sheet developed by the Royal Flying Doctor Service, which provides up to date information on services available in Winton Shire.

Wujal Wujal Aboriginal Shire Council, Far North Queensland

We have activated the following grants:

**eligibility criteria applies

To apply for financial assistance please call the Community Recovery Hotline on 1800 173 349 who will organise a Community Recovery representative to visit you at your home.

Services following a disaster

Government and non-government organisations provide a range of services following a disaster that may include:

  • information on self-recovery
  • referral to support agencies
  • direct personal support and referral to counselling
  • referral to financial counselling
  • referral to mental health
  • referral to agencies providing material assistance
  • financial assistance and emergency relief funding
  • referral to accommodation and housing services
  • referral to other agencies to assist resilience building
  • long-term support to assist with individual and community resilience through community development strategies and activities.

Contact information

Phone the Community Recovery Hotline on 1800 173 349.