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Emergency hardship assistance

In the days following a disaster, people who are unable to meet their immediate essential needs for temporary accommodation, food, essential clothing and medication may be eligible for financial assistance.

The Emergency Hardship Assistance Grant is available as a contribution to support people directly impacted by a disaster to meet their immediate essential needs for food, clothing, medical supplies or temporary accommodation.

When the Personal Hardship Assistance Scheme is activated you must meet the following criteria to be eligible:

  • live or are stranded in the targeted activation zone
  • have suffered hardship as a result of the event
  • are unable to meet your immediate essential needs for food, clothing, medical supplies or temporary accommodation.

You are not eligible for this grant if you are claiming:

  • business loss or damage including compensation for loss of income
  • farm or property damage (excluding principal place of residence)
  • loss of tools of trade
  • essential services outage (if less than 6 days)
  • isolation within property.

Emergency hardship assistance is not income tested. If deemed eligible, applicants may receive $180 per person up to $900 for a family of 5 or more. The grant is initially available to claim for 7 days following the activation of the grant in your area.

The loss of power to your home is not an eligibility criterion for access to emergency hardship assistance. However, if we are able to verify you have had no access to power for more than 5 days, you may be eligible for an Essential Services Hardship Assistance grant.

How to apply

Apply online via the Community Recovery Portal or by phoning the Community Recovery Hotline on 1800 173 349 where a customer service officer will assist you to complete an online application.

Payment

When completing an online application form by yourself or with the assistance of a Community Recovery Hotline customer service officer you will have the opportunity to choose either to have the funds electronically transferred (EFT) to a nominated bank account (preferred method) and processed in timelines established by your nominated banking facility, or to visit a Community Recovery Hub and collect a prepaid Recovery Debit Card which can be used at all retailers with EFTPOS facilities and all ATMs. If you wish to check the balance of your Recovery Debit Card, you can login to check the balance of your card.

Australian Government Disaster Recovery Payment

Activation of the Australian Government Disaster Recovery Payment is the decision of the Australian Government. Under this payment, people who have been affected by flood and storm-damage may also be eligible for financial assistance of $1000 per adult and $400 per child.

Identification

We need to know who you are and where you live before we can help you. When making a claim for assistance please bring all of these documents with you:

  • driver licence or other photo identification
  • Medicare card showing members of your family.

If you don't have this type of identification then please bring a recent rates notice, electricity or other account showing your name and current address.

If you don't have identification documents, help is available to replace lost or destroyed documents.

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