South east Queensland rainfall and flooding February 2022

What the ESHA is

You can apply for $150 per person, up to $750 for a family of 5 or more, to assist with your immediate essential needs following loss of essential service/s at your home for more than 5 consecutive days.

This grant isn’t income or asset tested.

Who can apply

You must meet all these requirements:

• your principal place of residence (main home) must be in the eligible disaster area
• you were living in your principal place of residence (which includes a caravan or boat) when the disaster happened
• your home lost one or more essential services* for more than 5 consecutive days as a result of the disaster
• the utility service provider/s confirmed that you lost these essential services
• you are suffering personal hardship because you lost essential services.

People who aren’t Australian citizens can also apply for this grant.

*Essential services include:

• electricity – including other power sources like generators, turbine power  or solar power, that are the only source of power to your home.
• gas – including bottled gas, if your home only uses gas (if you also have electricity connected, then loss of gas alone does not qualify for assistance).
• water – including water tanks if your home only uses tank water and doesn’t have another water source.
• sewerage – including septic tanks, only if you can’t stay in the home because of health and safety issues.

What isn’t covered

You can’t apply:

• for loss of power or essential services to your home for 5 consecutive days or less
• if you were isolated within your property (unless you are experiencing hardship as a direct result of the event)
• for business loss or damage including compensation for loss of income
• for farm or property damage (excluding principal place of residence)
• to replace loss of tools of trade.

What the EHCG is

Uninsured, low income earners may receive up to $1,765 for single adults and up to $5,300 for couples or families to help with repairing or replacing essential household contents, such as beds, linen and whitegoods, that have been damaged or lost in a disaster.

Who can apply

You can be a tenant or an owner-occupier in the home that was affected.  People who aren’t Australian citizens can also apply for this grant.

You must meet all these requirements:

• your principal place of residence (home) is in an eligible area for a disaster event
• you were living in your principal place of residence (which includes a caravan or boat) when the disaster happened.
• your essential household items were lost or damaged as a result of the disaster.
• you must own the essential household items which you are claiming for.
• you must not hold an insurance policy that covers you for expenses or losses sustained during the disaster
• if you hold an insurance policy:
  • you do not have coverage for a particular event (e.g. storm/flood) and/or
  • you must have evidence that the insurance claim has been declined.
• you must qualify under the income test outlined below.

Income test (how much you earn)

Your gross (before tax) weekly income must be less than:

• individual: $988 ($51,398 per year)
• couple: $1,367 ($71,061 per year)
• sole parent, one child: $1,368 ($71,110 per year)
• couple, one child: $1,694 ($88,111 per year).

For each additional child, add $327 per week. For each dependent adult, add $378 per week.

The income of any other adult/s in the household is not included.

How to apply

You can apply for this grant either:

• online through the Community Recovery Portal
• over the phone by calling the Community Recovery Hotline on 1800 173 349
• or by visiting a Community Recovery Hub or Support Services location.

What you need to apply

You need to have:

• date, details and photos* of the damage
• either:
  • a statutory declaration advising you do not hold an insurance policy or
  • evidence from your insurance company confirming you do not have coverage for the particular event (e.g. storm/flood) or
  • evidence that your insurance claim was declined
• evidence that you meet the income test (e.g. payslips, Centrelink benefit statement or Australian Taxation Office notice of assessment).

*If you have damaged household items that need to be thrown away prior to a Community Recovery worker visiting your home (virtual or face-to-face) as they are affected by mould from the disaster and pose a health risk, please take photos before you dispose of the items.

To complete your application, you will also need to provide evidence of your identity and place of residence. This can be:

• Driver licence or other photo identification
• Medicare card showing members of your family that you are applying for.

If you don’t have this information, you will need to provide other evidence that shows your name, date of birth and address.

For help with your application, call the Community Recovery Hotline on 1800 173 349 or visit a Community Recovery Hub or Support Services location.

How to replace lost or destroyed documents.

Finalising your application

When your application is complete, we will call you to arrange a visit to your home (virtual and/or face-to-face) by a member of the Community Recovery team to assess the damage.

How it’s paid

This grant can be paid by either:

• Electronic Funds Transfer (EFT) to the bank account you listed in your application. The timing depends on when your bank processes the payment.
• Cheque mailed to the address listed in your application.

More information

• Utilities
• Returning to affected buildings
• Emergency accommodation
• Help with renting
• The mortgage relief loan
• Find support to help manage stress after a disaster

What the ESSRS is

There are 2 parts to the grant – uninsured, low income, owner-occupiers may receive:

• Inspection: Up to $200 towards a safety inspection for each essential service needing reconnection (electricity, gas, water/hot water and sewerage/septic system).
• Repair: Up to $4,200 towards repair work needed to reconnect these essential services (for example, electrical rewiring).

Who can apply

You must meet all these requirements:

• your principal place of residence (home) is in an eligible area affected by the disaster event
• you were living in your principal place of residence (which includes a caravan or boat)  when the disaster happened
• your home sustained damage to one or more of these essential services as a result of the disaster:
  • electricity, including turbine or solar power or a generator if this is the only source of power
  • gas
  • water
  • hot water (either gas or electricity)
  • sewerage/septic system.
• you must own or have a mortgage on the  residential dwelling. If multiple dwellings are on the same property and are not separately metered, we can assess them as separate households if you can demonstrate you live independently of each other.
• You must not hold an insurance policy that covers you for expenses or losses sustained during the disaster.
• If you hold an insurance policy:
  • You do not have coverage for the particular event (e.g. storm/flood) and/or
  • You must have evidence that the insurance claim has been declined.
• You must qualify under the income test outlined below.

Income test (how much you earn)

Your gross (before tax) weekly income must be less than:

• individual: $988 ($51,398 per year)
• couple: $1,367 ($71,061 per year)
• sole parent, one child: $1,368 ($71,110 per year)
• couple, one child: $1,694 ($88,111 per year).

For each additional child, add a further $327 per week. For each dependent adult, add $378 per week.

The income of any other adult/s in the household is not included. Where a property is jointly owned by 2 or more unrelated people, the income test is applied to all owners.

What’s not covered

You cannot apply to repair:

• investment properties, such as holiday houses or rental properties
• structures that are not legally approved residential dwellings
• assets such as caravans, sheds and boats that are not your primary place of residence
• damage that existed before the event
• property maintenance work.

How to apply

You can apply for this grant either:

• online through the Community Recovery Portal
• over the phone by calling the Community Recovery Hotline on 1800 173 349
• or by visiting a Community Recovery Hub or Support Services location.

What you need to apply

You need to have:

• date, details and photos of the damage
• evidence from the utility service provider/s (e.g. Energex or local government) that your essential service/s cannot be reconnected at your home without certification from a suitably qualified person
• proof that you own or have a mortgage on your home
• either:
  • a statutory declaration advising that you do not hold an insurance policy or
  • evidence from your insurance company confirming you do not have coverage for the particular event (e.g. storm/flood) or
  • evidence that your insurance claim was declined
• evidence that you meet the income test (e.g. payslips, Centrelink benefit statement or Australian Taxation Officer notice of assessment).

To complete your application, you will also need to provide evidence of your identity and place of residence. This can be:

• Driver licence or other photo identification
• Medicare card showing members of your family that you are applying for.

How to replace lost or destroyed documents.

If you don’t have this information, you will need to provide other evidence that shows your name, date of birth and address.

For help with your application, call the Community Recovery Hotline on 1800 173 349 or visit a Community Recovery Hub or Support Services location.

Finalising your application

When your application is complete, we’ll call you to arrange a visit to your home to assess what is needed to reconnect your essential services.

Once you receive the grant payment, you have 12 months to complete the repairs.

How it’s paid

The grant can be paid to you or directly to the tradesperson completing the repairs. This grant is divided into 2 parts, inspection costs and repair costs:

• inspections – you need to send us the invoice or the tradesperson can send it directly to us
• repairs – you need to send us a quote from a licenced contractor for approval.

You must make sure that we have approved the repair quote before the work starts on your home.

The grant can be paid by either:

• Electronic Funds transfer (EFT) to the bank account you listed in your application. The timing depends on when your bank processes the payment.
• Cheque mailed to the address in your application.

Support with repairs

We’ll contact you regularly to see how your home repairs are progressing and if you need any more support.

If you need help to get quotes or contract repairers, call the Community Recovery Hotline on 1800 173 349.

View a register of approved tradespeople.

Other assistance

You may be able to apply for other grants if your repair bills cost more than the amount of this grant.

If you can’t source the full amount of funds required to repair your home, you may be able to access financial counselling to help with budgeting and prioritising expenditure.

More information

• Utilities
• Returning to affected buildings
• Emergency accommodation
• Help with renting
• The mortgage relief loan
• Find support to help manage stress after a disaster