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Home Energy Emergency Assistance Scheme

The Home Energy Emergency Assistance Scheme:

  • is for low-income households who've experienced a short-term financial crisis or unforeseen emergency that has limited their ability to pay their current electricity or reticulated natural gas bills.
  • is one-off emergency assistance to help with paying your home energy bills
  • pays up to $720 in any 12 month period for a maximum of 2 consecutive years.


To be eligible you must meet one of the following:

  • hold a current concession card in the name shown on your electricity or reticulated natural gas bill, or
  • be part of your energy retailer’s hardship program or payment plan, or
  • have an income less than the Australian Government’s maximum income rate for part-age pensioners. Contact Centrelink for details of the maximum income rate.

Full eligibility details, including the types of emergency situations you might get help for, are available from your energy retailer.

How to apply

For more information, or to apply, contact your energy retailer. They will start the application process after considering all the eligibility criteria.

Helpful resources

Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
2 March 2016

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