After you have applied
Applications for the scheme are still open. QRIDA is currently processing applications submitted up until 3 January 2019. Most applications will be assessed within 15 business days.
Funding for this program is capped and there are a limited number of assistance packages. If your application is received after funding has been exhausted, you will be placed on the waitlist. You are not guaranteed a loan and/or grant.
As we assess applications we may be able to offer loans to applicants on the waitlist (e.g. if someone higher in the queue isn’t eligible for a loan we can process someone on the waitlist).
Processing your application
Once you have applied for your loan or grant, we will assign you an application number. Most applications will be assessed within 15 business days. You will be contacted if more information is required, and will then have 7 business days to provide the information or your application can be declined.
If your application is received after funding has been exhausted, you will be placed on a wait list. You are not guaranteed a loan and/or grant. As we assess applications we may be able to offer loans to applicants on the wait list. You can refer back to this page to check the application numbers currently being processed.
If your loan was declined, you can request a review of the decision through our decision review process.
Installing your system
Once your loan is pre-approved, you will receive an approval certificate and can give this to your eligible supplier. You can now have your system installed and connected to the network.
Your system must be installed within 6 months of the date on your approval certificate. If installation is going to be delayed past this date, contact us immediately. If you do not advise us of delays, you may not meet the eligibility requirements. Your approval will be cancelled.
You should consider whether you need insurance for your system and contact your provider to see if your existing policy covers it.
Accessing your loan or grant
Once your system is installed and you have received a tax invoice you must log back into the application portal to complete the process to access your loan. You must upload your:
- tax invoice
- authority to pay form
- loan documentation (if you have applied for a loan)
- direct debit request (if you have applied for a loan).
If your system costs more than your approved loan or grant, you must pay this difference to your supplier before submitting your paperwork and your invoice must show this amount as paid.
Please note, payment will be given directly to your supplier. Loans and grants cannot be used to reimburse any deposits you have made.
Repaying your loan
Your monthly direct debit repayments will begin 1 month after you access your loan. The debit is made on a fixed date each month and you'll be sent an SMS to remind you. Please contact QRIDA if you cannot make a loan repayment.
If you sell your house during your loan, you must repay the loan immediately, as per the loan terms and conditions.
Battery safety inspections
The Queensland Government is auditing battery systems installed under the program to ensure all safety and quality requirements have been met. If you install a system which includes battery storage you may be contacted by the Queensland Government’s safety inspector to organise a time to conduct an inspection on your system.
The conditions of the battery assistance include agreeing to a free safety inspection. If you are contacted, the inspector will need to organise a time to attend your property to conduct the inspection.
The Department of Natural Resources, Mines and Energy is only responsible for administering the rooftop solar and battery systems program. We will not be supplying rooftop solar and battery systems to customers. Independent solar and battery suppliers will contract directly with customers to supply solar and battery products. Suppliers do not act as our agents and we do not endorse, and make no representation or warranty about, any supplier's products, including as to their suitability or fitness for purpose.