Quality standards

Many government-funded community services are provided by funded non-government organisations. These organisations are well placed to deliver services on our behalf because they are close to the community and have good knowledge of local needs.

Human Services Quality Framework

We have implemented a streamlined quality system for funded organisations known as the Human Services Quality Framework (HSQF). The HSQF contains a single set of common standards (Human Services Quality Standards) that apply to organisations that receive specific funding that is in-scope of the HSQF from the following Queensland Government departments:

  • Department of Children, Youth Justice and Multicultural Affairs (DCYJMA)
  • Department of Communities, Housing and Digital Economy (DCHDE)
  • Department of Justice and Attorney-General (DJAG)
  • Department of Seniors, Disability Services and Aboriginal and Torres Strait Islander Partnerships (DSDSATSIP)
  • Queensland Health.

Further information is available on the HSQF website.

Human Services Quality Standards

The Human Services Quality Standards provide a benchmark for quality service provision. The standards include the core elements of operation and quality service provision for the child and family services, community services, women and violence prevention services, disability services, seniors services and health services that are in-scope of the HSQF. The six standards are:

  1. Governance and management
  2. Service access
  3. Responding to individual need
  4. Safety, wellbeing and rights
  5. Feedback, complaints and appeals
  6. Human resources.

Further information about the Human Services Quality Standards is available via the HSQF website.

Online resources

The Queensland Council of Social Service (QCOSS) is an organisation that provides a range of supports to assist non-government organisations to implement and embed the HSQF.

The QCOSS website contains a range of information to help organisations to implement HSQF including downloadable policy and procedure templates aligned to the Human Services Quality Standards.

Further information about the HSQF specific support that QCOSS provides and links to QCOSS resources is available via the HSQF website.

Find out more

Contact the Human Services Quality Framework team on freecall 1800 034 022 or email hsqf@dsdsatsip.qld.gov.au.