Our business areas and responsibilities

The Public Service Commission (PSC) has responsibilities for workforce policy, strategy, leadership and organisational performance across the Queensland public sector (the sector). We provide advice and support to agencies through five business areas which are supported by a corporate function.

Policy, Conduct and Performance

  • Manages the sector's employment framework including legislation, directives, policies, circulars and guidelines, and the Code of Conduct for the Queensland public service.
  • Develops resources to build capability and understanding of the employment framework.
  • Manages the Conduct and Performance Excellence (CaPE) service and CaPE and HR Assist service to support agencies to better manage conduct and performance matters.
  • Collects data from agencies on conduct and performance, and reports data annually.
  • Works with the Crime and Corruption Commission to ensure matters are handled by the appropriate organisation.
  • Promote the management and employment principles set out in the Public Service Act 2008.
  • Enhance and promote an ethical culture and ethical decision-making across the sector.
  • Enhance the sector’s leadership and management capabilities in relation to disciplinary matters.
  • Conduct reviews, including the handling by agencies of work performance matters, periodic reviews and employee-initiated reviews under directives.

Performance Analytics

  • Responsible for the collation, validation and reporting of key human resources (HR) workforce metrics and conduct and performance metrics
  • Trusted partner to monitor and report on full-time equivalent (FTE) performance and conduct and performance metrics to the PSC Board and Chief Executive Leadership Board
  • Produces the bi-annual Queensland public sector workforce profile, and work performance matters (annual) reports.
  • Develops ad-hoc reports and data visualisations of strategic workforce metrics.

Strategic Workforce Futures

  • Partner with agencies to research, co-design and embed sector-wide workforce strategies and initiatives.
  • Play a critical role in leading the sector’s approach to strategic workforce planning.
  • Partner with agencies to support organisational performance improvement across the sector.
  • Manage the annual Working for Queensland survey, including assisting agencies to understand and convert data into actionable insights for improvement.
  • Coordinate sector-wide initiatives relating to inclusion and diversity, employee health and wellbeing, and flexible work.
  • Leads workplace reform initiatives to support employees affected by domestic and family violence.
  • Leads the sector’s approach to strategic talent acquisition, including through contemporary mobility platforms and graduate recruitment portal.
  • Manages the sector-wide approach to supporting employees affected by workplace change.
  • Coordinate the National Redress Secondment Program on behalf of the Chief Executive Leadership Board.

Leadership and Capability

  • Enables the development of mobile, highly skilled senior executives and leaders.
  • Enhances the sector’s HR management and capability.
  • Builds leadership capability across the sector by brokering leadership development programs and events focused on current and future leadership challenges.
  • Coordinates leadership capability assessment and development initiatives to build a pipeline of future leaders.
  • Curates leadership and learning resources to support managers to build high-performing teams.
  • Furthers capability building in adaptive, participatory, complexity-informed approaches to addressing problems and creating public value.
  • Supports government to better understand the needs and experiences of stakeholders through research, sense-making and design processes.
  • Promotes culturally safe workplaces and supports the career progression of First Nations employees.
  • Advances the capability, integrity and professionalism of the public sector through support for the Institute of Public Administration Australia (IPAA) Queensland.

Executive Recruitment and Contracts

  • Supports sector-wide chief and senior executives by providing strategic advisory and operational services by bringing together our whole-of-government expertise and experience on recruitment, remuneration, contract management, appointment and induction, performance management and machinery-of-government.

Corporate function

The business areas are supported by corporate services delivering finance, information technology, communications and engagement services, digital engagement and systems management, human resources, and organisational performance management.