Engaging Queenslanders: an introduction to working with culturally and linguistically diverse (CALD) communities
Summary
The purpose of Engaging Queenslanders: An introduction to working with culturally and linguistically diverse (CALD) communities is to improve engagement with people from culturally and linguistically diverse backgrounds.
Research indicates that culturally and linguistically diverse communities experience barriers to engagement with government. Information contained in this guide supports the development, implementation and monitoring of departmental multicultural action plans. It also assists departments to respond to community initiated engagement.
The resource is not a comprehensive how to guide but rather a starting-point for the public sector in working with cultural diversity issues. Cross-cultural expertise takes many years to develop, and this resource raises key issues to consider when engaging with diverse communities.
Contents
- Foreword
- The purpose of this guide
- Top 10 tips for engaging with culturally and linguistically diverse communities
- What is community engagement?
- Policy frameworks supporting engagement with culturally and linguistically diverse communities
- Barriers to engagement with culturally and linguistically diverse communities
- Overcoming barriers to engagement
- Managing engagement processes with culturally and linguistically diverse communities
- Good practice examples of engagement with the Queensland public service
- Supporting information: Understanding diversity in Queensland
- Supporting information: Understanding key terms and concepts
- Supporting information: Understanding the effects of migration and settlement
- Resources
- Bibliography
