References and further resources

Role of the Department of Communities

The Department of Communities is leading and facilitating improvements to community engagement across the public sector through its review of the Community Engagement Improvement Strategy. The strategy included a range of initiatives to improve community engagement practice across the public sector and to build engagement capability. The strategy supported the government’s commitment to increase the involvement of Queenslanders in a range of government processes and deliberations. It was designed to:

• produce resources and tools to build the capability of the public sector to engage effectively
• highlight and develop good community engagement practice
• improve engagement coordination across the public sector
• build leadership capability for more effective engagement
• build engagement skills and knowledge into recruitment and selection processes, and performance management systems.

Further resources and tools developed through the strategy are available to the Queensland public sector, at www.getinvolved.qld.gov.au

Community engagement resources

Directions Statement, Community Engagement Division, Department of the Premier and Cabinet, Queensland (2001) www.getinvolved.qld.gov.au/share_your_knowledge/improvement/documents/pdf/ced_directions.pdf

Engaging Queenslanders: Improving community engagement across the Queensland Public Sector www.qld.gov.au/web/community-engagement/guides-factsheets/public-sector/index.html

Queensland Youth Charter, Department of Employment and Training Queensland (2000) www.generate.qld.gov.au

How to Gain Broader Participation in Public Consultation, Department of Main Roads and Queensland Transport www.mainroads.qld.gov.au

Community Engagement Resource Kit, Department of Emergency Services Queensland (2002) www.emergency.qld.gov.au

Queensland Regulations: Have Your Say, Department of State Development www.sd.qld.gov.au/qldregulations

Community Engagement in the NSW Planning System – Prepared for PlanningNSW by Elton Consulting www.iplan.nsw.gov.au/engagement

Ideas for Community Consultation: a discussion on principles and procedures for making consultation work – a report prepared for the NSW department of Urban Affairs and Planning by Dr Lyn Carson and Dr Catherine Gelber (2001) www.iplan.nsw.gov.au/engagement/plansystem/consultation.jsp

Consulting Citizens: A Resource Guide – Citizens and Civics Unit, Department of the Premier and Cabinet, Government of Western Australia (2002) www.ccu.dpc.wa.gov.au

Community Consultation Resource Guide – Victorian Local Governance Association www.vlgaconsultation.org.au

Australian Public Policy Research Network – Facing the future: engaging stakeholders and citizens in developing public policy www.apprn.org

Citizens as Partners: OECD handbook on Information, Consultation and Public Participation in Policy-Making (2001) www.eldis.org/static/DOC11520.htm

Engaging Citizens in Policymaking: Information, Consultation and Public Participation – OECD Public Management and Governance Policy Brief No. 10 (2001) www.oecd.org/dataoecd/24/34/2384040.pdf (PDF, 111KB)

Viewfinder: A policy maker’s guide to public involvement – Strategy Unit, UK Cabinet Offi ce (2002) www.policyhub.gov.uk

Good Practice Guidance Consultation with Equalities Groups – Reid-Howie Associates, Scottish Executive Central Research Unit and Equality Unit (2002) www.scotland.gov.uk/library5/social/gpgc-00.asp

Focusing On Citizens: A Guide to Approaches and Methods – Community Planning Taskforce, Scotland www.dundeecity.gov.uk/ce/approaches.pdf

Cities and Communities that Work: Innovative Practices, Enabling Policies – Canadian Policy Research Networks, Discussion Paper by Neil Bradford (2003) www.cprn.org

Mapping the Links: Citizen Involvement in Policy Processes – Canadian Policy Research Networks (2002) www.cprn.com/en/doc.cfm?doc=169

Policy Toolkit for Public Involvement in Decision Making – Health Canada www.hc-sc.gc/hppb/voluntaryseector/building_partners.html

Bowling Together: Online Public Engagement in Policy Deliberation – Stephen Coleman & John Gøtze (2001) www.bowlingtogether.net/about.html

XPIN, Expertise Bureau for Innovative Policy-making (the Netherlands) – harnessing IT to develop different ways of involving citizens in policy development www.xpin.nl/overxpin/english.php