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Making complaints to an industry association

Industry groups for consumer complaints

Many businesses belong to an industry group that looks after complaints. If you have tried to contact the seller or service provider about your consumer complaint and you are still having trouble, you should contact their group.

Commonly contacted industry groups

Home building, renovations and construction complaints

Cars and motorbikes (sales, repairs and services) complaints

Bank and credit card fee complaints

Phone and internet complaints

Real estate and renting complaints

Electricity and gas complaints

Petrol complaints

Airline complaints

Health and medical complaints

See the Australian Competition and Consumer Commission’s business directory for a list of all groups.

Last updated
3 December 2012

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