Make a consumer complaint
Find out how we can help you when you have a problem with a business.
Find out how to complain over the phone, via email or in writing to a business. Download sample letters and get tips for achieving your outcome.
Find a list of organisations that can help in your dispute. Get details for general complaints, product safety, scams and industry-specific complaints.
Learn about our process for consumer, business or product safety complaints. This can help you decide about the best way to make your complaint.
Fill out the online form to make a complaint about a business.
Find out about making a complaint about an unsafe product. Get details of what you need to say and how to tell us.
We are doing scheduled maintenance on our systems from 27 November to 1 December 2014.
During this time, we will be unable to provide information about your licence or registration, or any complaint you have lodged with us.
We apologise for any inconvenience caused.