Consumer rights, complaints and scams
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Product and service standards, warranties and refunds
Information about product and service standards, warranties, and refund rights.
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Door to door sales, telemarketing, lay-bys and pricing
Your rights when door-to-door salespeople and telemarketers contact you, when you lay-by products and how to work out the true cost of a product or service.
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Consumer complaints
How and when to complain about a product or service that wasn't up to standard.
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Making complaints to an industry association
Industry groups to contact for consumer complaints.
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Reporting scams
Anyone aware of a scam should report it to the Office of Fair Trading and Scamwatch. Some scams need to be reported the police.
