Fair Trading services
We aim to deliver a fair and safe marketplace for Queensland consumers and businesses. To do this, we provide a wide range of key services.
Consumer services
Consumer rights
We can tell you about your rights when it comes to guarantees, warranties and refunds.
Guarantees, warranties and refunds
Consumer rights and responsibilities
Consumer complaints
We can help you negotiate with a business to resolve complaints. You should always try to talk to the business first.
Investigation and compliance
We investigate whether a business may have broken a consumer law. We can take enforcement action against a business that has broken the law.
Scams
We help you identify common scams and keep you up to date with recent scams. You can file a scam report so that we can let other people know.
Property
We offer consumer advice about buying or selling a home. This includes standalone houses and units in large complexes.
Product safety
We make sure your products are safe to use. We enforce safety standards for:
- household goods
- appliances
- toys.
We do this by:
- doing regular tests on products
- investigating your complaints
- issuing bans, recalls and warnings.
Licensing and registration
Industry licensing
We issue licences to people who work in a range of industries. This protects consumers and helps make sure of high professional standards.
- Property agents and managers
- Security providers
- Motor dealers
- Tattoo parlour operators and tattooists
- Second-hand dealers and pawnbrokers
- Inbound tour operators
- Introduction agents
- Debt collectors and process servers
We keep a public list of licensees and certificate holders.
Associations and non-profits
We can help you form or run:
We also keep a public list of all registered incorporated associations, charities and cooperatives. Anyone can access this list.