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Reporting anti-social behaviour

How do I make a complaint about anti-social behaviour by a public housing tenant?

To report incidents of anti-social behaviour, email, phone or visit your nearest Housing Service Centre. 

We take all complaints about anti-social behaviour by public housing tenants seriously and will thoroughly investigate each incident in a fair and reasonable manner. When we can confirm that an incident of anti-social behaviour has occurred, the appropriate action will be taken.

We will not normally intervene in disputes between neighbours except where required to do so under the Residential Tenancies and Rooming Accommodation Act 2008. Where there is a dispute between neighbours, the Residential Tenancies Authority’s Dispute Resolution Service may be able to assist.

If you do not wish to talk about the matter with Housing Service Centre staff, or if they are unable to resolve your complaint, you can contact the Housing Appeal and Review Unit on 323 90095 or 1300 364 560 or submit an online feedback or complaint form.

How do I report suspected illegal activity at a public housing property?

We do not have the authority to investigate criminal offences. If a neighbour is being either physically or verbally harassed by another neighbour, or there is suspected illegal activity at the property, you should contact the Police.

If you do not wish to make a complaint to the Police, you can notify your local Housing Service Centre who will contact the Police.

Can I make an anonymous complaint?

Yes. Complaints can be made anonymously. In the course of investigating and taking action in response to complaints, your personal information will be collected and handled in accordance with the Information Privacy Act 2009 (Qld) which ensures your information is kept private.

What if I am dissatisfied with how my complaint was handled?

If you are dissatisfied with any action we take in relation to your complaint, you should discuss the matter with your local Housing Service Centre. If they are unable to resolve your complaint, you can contact the Housing Appeal and Review Unit on 323 90095 or 1300 364 560 or submit an online feedback or complaint form. 

If you have exhausted all available avenues of review within the department, you can request that the decision be reviewed by the Office of the Queensland Ombudsman (Phone: 3005 7000, toll-free 1800 068 908 or e-mail ombudsman@ombudsman.qld.gov.au).

Why have some public housing tenants not been evicted for their anti-social behaviour?

All reported incidents are investigated, however we can only take action where incidents of anti-social behaviour have been confirmed and where the behaviour is a breach of the State Tenancy Agreement. In some cases, we are not able to confirm a complaint.

We must also take into account other issues such as mental health concerns for the tenant. In these cases, we may take a range of other actions to assist the tenant to change their behaviour and maintain their tenancy including referral to a support worker or agency, closely monitoring the tenancy or listing the household for a transfer to an alternative, more suitable public housing property.

More information

 

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
17 May 2013

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