Complaints

Information for Queensland public housing tenants.

We are committed to improving our service to you by resolving complaints and appeals quickly and effectively.

If you are unhappy with our service or a decision we make you can lodge a complaint. If you’re unhappy with the way we handled your complaint, you can lodge an appeal.

How to lodge a complaint

Contact your nearest Housing Service Centre if you want to make a complaint. You can make a complaint by email, phone, fax, or in person.

Make sure you include as much information as possible about your complaint. Anonymous complaints are only investigated in special circumstances.

What happens after I lodge the complaint?

We will send you a letter to let you know we received your complaint and will start investigating it. We may need to contact you if we need more information.

To protect the rights and privacy of tenants, we may not be able to tell you the result of the investigation if it involves others.

Complaints about neighbours

You can make a complaint about your neighbour by contacting your nearest Housing Service Centre—but we only involve ourselves if we are required to by law (the Residential Tenancies and Rooming Accommodation Act 2008). You can also contact your local police service to make neighbourhood complaints.

We do not have authority to investigate criminal offences. If your neighbour is physically or verbally harassing you or if illegal substances are being used, contact police.