Ask for your personal information

Information for Queensland public housing tenants.

You can request access to government documents that contain your personal information either by:

• a request through legislation (Right to Information or Information Privacy Acts)
• the Administrative Access process.

Requests through legislation

Our Right to Information Unit will work out which documents you have asked for can be released. Access to documents may be refused to protect essential public interests or the personal or business affairs of others.

All requests through legislation must be lodged online, or by completing and returning the Right to Information application form to:

Right to Information Unit
Department of Housing and Public Works
GPO Box 2457
BRISBANE QLD 4001

Administrative Access

If you are a current or former client, you can get quick access to documents containing your personal information by applying in writing using an Administrative Access Request form (PDF, 28KB). You can also get the form from your nearest Housing Service Centre.

You must include a photocopy of suitable identification (for example, your driver licence) with the letter. Send the letter to your nearest Housing Service Centre.

If your request is approved, we will arrange a time for you to look at the documents.

Updates to your personal information  

You can ask for your personal information to be updated if you believe it is wrong, misleading, incomplete or out of date. The update is written on an Administrative Access Amendment form (PDF, 27KB) and attached to the original document. No documents or any part of any document can be removed from a record.

If your request for administrative access is not approved, you can lodge a request through legislation.

What is an Authority to request or disclose personal information to external parties form?

This form lets us contact other people (or agencies) and share your information with them so we can make sure the best services are available to you.

If you sign the form:

• we will explain exactly who we need to contact and why
• you can set out a time frame and choose a person or organisation you want us to pass your information on to
• you can tell us what we can and can’t talk to them about.

Your privacy

• We manage your personal information according to the Information Privacy Principles described in the Information Privacy Act 2009 (PDF, 868KB). 
• We will only use your personal information for the purpose for which it is collected.
• We will use security safeguards to protect your personal information against loss, unauthorised access, use, modification or disclosure, and other forms of misuse.