Same House Different Landlord program

The Same House Different Landlord (SHDL) program lets registered providers lease properties to deliver transitional housing to eligible people. These eligible people can then progress from transitional to longer term housing without having to move to another property.

Providers under the SHDL program will operate as part of the One Social Housing System and must comply with program objectives.

Eligibility

To be eligible for the SHDL program, applicants must:

• meet the eligibility criteria for housing assistance
• have a very high, high or urgent need for housing assistance
• be an approved applicant on the department's housing register.

Allowable expenditure

Under the program, the provider must only use receipts for the following expenses  in connection with the property. These include:

• local council rates and charges
• utility charges including water, electricity and gas (for communal areas and office accommodation only)
• insurance and legal expenses
• administration and audit expenses
• rent arrears and bad debts written off
• funds for future commitments as agreed between the provider and the department
• any property maintenance or repairs
• tenancy and property management costs, including property inspections costs
• other expenses agreed in writing by the department and the provider.

Policy requirements

The provider must comply with its obligations under the Housing Regulation 2003 (PDF, 482KB) (the Regulation), including obligations to keep and implement policies in sections 25, 26, 26B, 29 and 34.

The below is not a definite list of policies that must be kept and/or implemented by providers. Each policy requirement must be read together with the assistance agreement and the Regulation.

• Referrals Policy (s25 of the Regulation)
• Eligibility Policy (s26 of the Regulation)
• Allocations Policy (s26B of the Regulation)
• Dispute Resolution and Review of Decisions (s29 of the Regulation)
• Rent (s34 of the Regulation)

The provider must also implement the Tenancy Planning and Review policy, procedures and guidelines (provided to you by the department at regular intervals).

Property maintenance

Any maintenance undertaken by the provider must be carried out in a tradesperson-like and lawful manner and should be of good quality, durable, low maintenance materials to cater for high wear and tear. Any broken items must be replaced with items of a similar standard.

Insurance

The provider must hold public liability insurance for a minimum amount of $10,000,000 (10 million dollars).

Reporting

1.1 The provider must provide the following information and reports to the department within 21 days of being requested to do so in writing:

• a copy of any required insurance policies, the receipts for the last premiums and certificates of currency of all insurance policies
• other information related to the provider's operations required by the department.

1.2 Without limiting the above clause (1.1), the provider must provide the following completed reports to the department in the time frames detailed below:

• the Social Housing Annual Financial Return in the form or system as provided by the department, by 31 October each year
• a report that explains how it has met its obligations under the assistance agreement for each annual period ending 30 June, by 31 October each year
• quarterly service reports providing specific performance indicators identified in below, in the form or system as supplied by the department, no later than 21 days after the end of the relevant quarter.

  Quantity

  General indicator:

  number of clients/services

  Specific performance indicator:

  number of households assisted

  Quality

  General indicator:

  client satisfaction/outcomes

  Specific performance indicator:

  number of transfers from SHDL to public housing and length of tenancy with public housing

  Timeliness

  General indicator:

  access to services/information

  Specific performance indicator:

  households assisted by term of tenancy

  Location

  General indicator:

  target groups/areas

  Specific performance indicator:

  target groups assisted

  Cost

  General indicator:

  cost/price per activity

  Specific performance indicator:

  quota of properties utilised to provide service

More information

For more information on community housing:

• applications, referrals and allocations, contact your nearest Housing Service Centre 
• service requirements, reviews and compliance, contact
  • Housing Services on 13 QGOV (13 74 68) or (07) 3225 1253 (Monday to Friday, 8.30am-5pm)
  • email housingprovidermanagement@communities.qld.gov.au

Helpful resources

• Resources for community housing providers