Resources for community housing providers
Policies
Policy documents are the framework for providers to follow in delivering housing services to clients.
- Allocations Policy—Long Term Community Housing Program and Affordable Housing Providers (PDF, 150KB)
- Allocations Policy—Long Term Community Housing Program and Affordable Housing Providers (RTF, 163KB)
- Allocations Policy Transitional Housing—Community Rent Scheme, Community-managed Housing—Studio Units and Same House Different Landlord Providers (PDF, 160KB)
- Allocations Policy Transitional Housing—Community Rent Scheme, Community-managed Housing—Studio Units and Same House Different Landlord Providers (RTF, 208KB)
- Community Housing Rent Policy (effective 1 May 2010) (PDF, 107KB)
- Community Housing Rent Policy (effective 1 May 2010) (RTF, 299KB)
- Common Eligibility Criteria Policy (PDF, 78KB)
- Duration of Need Policy (PDF, 68KB)
Procedures
Procedures give more detailed information about the processes to be followed to meet the requirements under the policies.
- Allocations procedures for affordable, long-term and transitional housing providers.
- Procedures for transitional housing providers to manage tenants leaving transitional housing to move onto long-term public or private housing.
- Procedures for managing the transfer of tenants.
- Sets out the valid and invalid reasons for applicants to reject an offer of housing during a transfer process.
- Contact details to use during the referral and allocations processes.
Forms
- Application form for tenants of community housing providers to apply for transfers.
- Checklist for housing providers about the procedure to process a transfer application.
- Providers should use this template when establishing a transition housing tenancy plan.
- Providers should use this template when reviewing a transitional housing tenancy plan.
The forms below support the application, allocation, property and tenancy management processes established under allocations policies and procedures.
- Form for people who want to apply for public housing.
- Providers funded under the long term community housing or affordable housing program must complete this form to give new or updated property details to the department.
- Providers use this form to nominate applicants to the department for transitional housing or approved long term community housing properties. This form must be used together with the Notification of Vacancy Form (below).
- Housing providers must use this form to notify the department when a vacancy becomes available.
- Providers must use this form to inform the department of any offers of public housing made to applicants, or exits from transitional housing.
Letters and notices
- Providers use this letter template to approve a transfer request from an existing tenant.
- Providers use this letter template to decline a transfer request from an existing tenant.
- Providers use this letter template to inform tenants of the need to transfer them from their current location.
- Providers must provide a copy of this tenant guide to applicants when making an offer of transitional housing.
- Providers must use this notice when establishing long-term tenancies that require a Duration of Need notice.
- Providers must provide a copy of this tenant guide to applicants when making an offer of transitional housing.
Practice guides
- Providers and department staff should use this practice guide to understand and apply the department's conflict of interest policy.
- Providers and department staff should use this guide to help decide whether clients are a suitable match to transitional housing assistance.
- This is a quick reference summary for providers and Housing Service Centre staff to help with matching applications to transitional housing.
- Providers should use this practice guide when developing a tenancy plan and subsequent reviews for tenants of transitional housing.
- Transitional housing providers use this quick-reference tool in applying Tenancy Planning and Review with new and existing tenants.
- Providers are encouraged to refer to this practice guide when using the Notification of Vacancy Form to learn how to give information to the department.
Information sheets
- Providers and department staff should use this information sheet to describe how common eligibility criteria apply to potential applicants.
- Providers and department staff should use this information sheet to describe the process of assessing and prioritising transfer requests.
- Providers and department staff can use this information sheet to understand the application of the Allocations Policy Transitional Housing (Community Rent Scheme, Same House—Different Landlord, and Community-managed Housing—Studio Units Program).
- Providers and department staff should use this information sheet to help with understanding the operations of transitional housing.
- Providers and department staff should use this information sheet to inform potential tenants what happens if an offer of community housing is rejected.
- Providers should use this information sheet to work out how to supply new or updated property details to the department.
- This information sheet lists important changes to the Housing Needs Assessment.
More information
For more information on community housing:
- applications, referrals and allocations, contact your nearest Housing Service Centre
- service requirements, reviews and compliance, contact
- Housing Services on 13 QGOV (13 74 68) or (07) 3225 1253 (Monday to Friday, 8.30am–5pm)
- email housingprovidermanagement@communities.qld.gov.au.
