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Crisis accommodation program

The Crisis Accommodation Program (CAP) funds registered providers to help eligible people (those who are homeless, in crisis, at risk of homelessness, or in need of support to transition to independent living) find accommodation, and move them towards living independently. The program is jointly funded by the Australian and Queensland governments.

Find out how to become a registered provider.

Providers who are funded under the program will operate as part of the One Social Housing System.

Complementary support funding

If you receive funding under CAP, you may also be eligible to receive complementary (additional) funding from the Australian Government, other Queensland Government departments, or from private sources.

If funded by a government department the provider must:

  • actively seek approval for further funding where available from relevant authorities
  • comply with all directions and requirements of the administering authority or government department
  • continue to receive the complementary funding (if they received this funding at any time during the term of the agreement).

If complementary funding stops during the term of the assistance agreement, you must notify us in writing within 5 business days.

How the funds can be used

You must only use CAP funding for:

  • local council rates and water charges
  • insurance and legal expenses
  • administration and audit expenses
  • rent arrears and bad debts written off
  • anything agreed (in writing) between the provider and the department
  • property maintenance or repairs, including approved property upgrades and improvements
  • tenancy and property management costs (proportionate to the number of properties, the number of tenants and the turnover of tenants).

You must not commit to contracts or other legal obligations that extend beyond the period of funding, or the term stated in the assistance agreement.

Legal requirements

You must comply with your obligations under the Housing Regulation 2003 (PDF, 482KB) (the Regulation), including obligations to implement policies as outlined in sections 25, 26, 27 and 34.

Some of the policies you must implement are:

  • Referrals (s25 of the Regulation)
  • Eligibility (s26 of the Regulation)
  • Allocation (s27 of the Regulation)
  • Rent (s34 of the Regulation).

Each policy requirement must be read together with the assistance agreement and the Regulation.

Property management and maintenance

You must keep your premises in good condition.

Everything you buy for the property or any work relating to the property must be:

  • the best value for money
  • completed by tradespeople selected fairly, free from any conflict of interest
  • completed in a timely manner by a qualified licensed tradesperson with adequate insurance.  

If a tradesperson is engaged for an extended period of time, you must periodically check the tradesperson is licensed to carry out the work and holds adequate insurance.

When carrying out repairs or maintenance:

  • broken items must be replaced with similar items
  • work must be done in a professional and lawful manner
  • you must use good quality, durable, low-maintenance materials to cater for high wear and tear.

You must not:

  • sub-let any portion of the property without first getting the approval of the department
  • lease any property from any employee, board member or family member.

Insurance

The provider must hold public liability insurance for a minimum amount of $10,000,000 (10 million dollars).

Reporting

1.1 The provider must provide the following information and reports to the department within 21 days of being requested to do so in writing:

  • a copy of any required insurance policies, the receipts for the last premiums and certificates of currency of all insurance policies
  • other information related to the provider's operations required by the department.

1.2 Without limiting the above clause (1.1), the provider must provide the following completed reports to the department in the time frames detailed below:

  • the Social Housing Annual Financial Return in the form or system as provided by the department, by 31 October each year
  • a report that explains how it has met its obligations under the assistance agreement for each annual period ending 30 June, by 31 October each year
  • financial reports in the form or system provided by the department from time to time and by the dates listed in the assistance agreement.

More information

For more information on community housing:

Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated:
22 March 2013

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