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About the Training Ombudsman

The Queensland Government passed legislation to establish a permanent Training Ombudsman as part of its plan to focus on quality training and reinvigorate the vocational educational and training (VET) sector in Queensland effective 22 April 2016 (PDF, 996KB).

The Training Ombudsman will strengthen the Queensland VET sector by improving consumer protection and providing VET students, employers and other significant stakeholders with a clear pathway for complaints.

The interim Training Ombudsman, Mr Geoff Favell, will continue in the position until a permanent appointment is made.

Role of the Training Ombudsman

The Training Ombudsman provides a free, confidential, and independent service to review and resolve enquiries and complaints from apprentices, trainees, students, employers and other stakeholders about the VET system.

The Ombudsman can help you navigate the complex VET sector and find the best way to address your concerns as well as provide free and impartial advice about rights and responsibilities within the VET sector.

The Training Ombudsman will look at your circumstances and assist you to resolve issues appropriately by:

  • reviewing the issue and recommending the most appropriate action to take
  • referring the complaint to another agency if they are best suited to assist
  • mediating between parties to come to a mutually beneficial solution.

The Training Ombudsman also plays an advocacy role for the VET sector by reporting on systemic issues and advising the State Government on ways to improve the VET system.

Read the Training Ombudsman brochure (PDF, 120KB) or (DOCX, 652KB) to learn more about the Office of the Training Ombudsman.

Read the Office of the Training Ombudsman Performance report for the period 14 September 2015 to 30 June 2016 (PDF, 1MB) that details the first nine months of work undertaken by the office.

Frequently asked questions

For more information about the Training Ombudsman and how to make a complaint, view the frequently asked questions page.

Make a complaint

To make a complaint, please complete and submit this complaints form (PDF, 263KB).

Contact us

To make an enquiry or lodge a complaint, contact the Training Ombudsman:

Call: 1800 773 048

Calls from landlines are free - calls from mobile phones may attract charges.
Monday to Friday, 8:30am to 4:45pm (AEST).


Write: PO Box 15090, City East Qld 4002

Contact the Training Ombudsman

To make an enquiry:

Call: 1800 773 048


To make a complaint:

Complete and submit this complaints form (PDF, 263KB)

Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
31 August 2016

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