Contacts for childcare information

Phone helplines, websites and email contacts are listed below to help you find more information about Queensland's childcare services including new regulations and financial help that may be available.

For parents

• Early Childhood Information Service (ECIS)—email ECIS@dete.qld.gov.au or phone 13 QGOV (13 74 68)*—24 hours, 7 days
• Kindy Hotline—1800 4 KINDY (1800 454 639)*
• mychild.gov.au
• National governing body—Australian Children's Education and Care Quality Authority (ACECQA)—phone 1300 4 ACECQA (1300 422 327)
• Find a service (search results include contact details)

*Calls from mobiles are charged at applicable rates.

Child Care Rebate and Benefit assistance

• Child Care Access Hotline—1800 670 305* (8am–9pm, Australian Eastern Standard Time)
• Department of Human Services—phone 13 61 50

*If you are calling from a mobile phone, you may pay a timed rate.

For service providers

National regulations and teaching queries

All childcare services

• National governing body—Australian Children's Education and Care Quality Authority (ACECQA)—phone 1300 4 ACECQA (1300 422 327)
• Contact your local regional office
• Email ecec@dete.qld.gov.au

Kindergarten program providers

Kindergarten services—contact your central governing body.

Long day care services:

• For teaching queries contact the Kindergarten Advisory Support Service (KASS)
  • email info@kass.net.au
  • phone 1300 4 KINDY (1300 454 639)
  • jobs board.
• For National Regulations queries contact your nearest regional office for information about regulations and staffing requirements for service providers.

Peak organisations

These peak organisations can help with things like recruitment and how to provide a quality program:

• Family day care services—Family Day Care Association of Queensland
• Outside school hours care services—Queensland Children's Activities Network
• Long day care services—Childcare Queensland
• Kindergarten services can contact their central governing body.

Financial help

Queensland Kindergarten Funding Scheme

• Kindergarten services – contact your central governing body.
• Long day care services – Kindergarten Advisory Support Service
  • email info@kass.net.au
  • phone 1300 4 KINDY (1300 454 639).