Our policies

CITEC

CITEC quality assurance procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Please contact:

Managing Director, CITEC
Department of Housing and Public Works
GPO Box 279
BRISBANE  QLD  4001
Phone: (07) 3222 2164

Corporate Assurance and Risk Management

These policy documents are available online:

• Risk management policy (PDF, 160KB)
• Risk management framework (PDF, 885KB)
• Risk management guideline (PDF, 832KB).

Corporate Assurance and Risk Management guidelines and procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Please contact:

Director, Corporate Assurance and Risk Management
Department of Science, Information Technology, Innovation and the Arts
GPO Box 474
BRISBANE  QLD  4001
Phone: (07) 3008 8153

Executive, Legal and Integrity Services

These policies, procedures and fact sheets are available online:

• Complaints management policy (PDF, 359KB) and procedure (PDF, 283KB)
• Making a complaint fact sheet (PDF, 196KB)
• Policy for fraud and corruption prevention (PDF, 94KB)
• Guideline for reporting fraud and corruption (PDF, 339KB)
• Fact sheet for fraud and corruption prevention (PDF, 224KB)
• Policy for the prevention and management of official misconduct and public interest disclosures (PDF, 78KB)
• Procedure for the prevention and management of official misconduct and public interest disclosures (PDF, 70KB).

Executive, Legal and Integrity Services guidelines and procedures are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

Please contact:

Manager, Executive, Legal and Integrity Services
Department of Science, Information Technology, Innovation and the Arts
GPO Box 5078
BRISBANE  QLD  4001
Phone: (07) 3222 2201

Peer Review Panel

Policy documents relating to the Peer Review Panel, including the terms of reference and guidelines and submissions template, are available on request and will be provided, except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009.

The Peer Review Panel was established to guide and align agencies’ continuing investment in ICT while the government’s existing infrastructure, networks, data centres in the central business district, and ancillary services are being consolidated.

Please contact:

Program Director, Technology Transformation Program
Department of Housing and Public Works
GPO Box 2457
BRISBANE  QLD  4001
Phone: (07) 3224 7159

Queensland State Archives

• Towards a Queensland Digital Content Strategy: A Statement of Intent by State Library of Queensland and Queensland State Archives (PDF, 1.0MB)
• Information Standards—information standards for public authorities:
  • IS40—Recordkeeping—includes Implementation Toolbox
  • IS31—Retention and Disposal of Public Records—includes Implementation Toolbox
• Guidelines and Tools for Public Authorities—information resources covering a wide range of recordkeeping and information management topics, and best practice guidance
• Policies for Public Authorities—policies for public authorities covering matters relating to the management and disposal of public records, including electronic and online records:
  • Capacity Development Framework and Strategy (PDF, 410KB)
  • Results of feedback on Developing an e-Government Policy Framework for Electronic Records Management Discussion Paper (PDF, 133KB)
  • Digital Archiving Discussion Paper (PDF, 624KB)
  • Recordkeeping Assessment Framework (PDF, 168KB)
  • Recordkeeping Baseline Survey Report (PDF, 206KB)
• The Digitisation Disposal Policy sets out the conditions under which public authorities may destroy original paper records after digitisation. This policy has been re-released, following extensive consultation with public authorities and the legal and justice sector. It now includes updated principles and minimum requirements which are supported by detailed guidance documents:
  • Digitisation Disposal Policy (PDF, 97KB)
  • Implementation Toolkit—advice and guidance on implementing the Digitisation Disposal Policy, including advice on:
    • Planning for digitisation (PDF, 114KB)
    • Assessing eligibility of paper records for early disposal (PDF, 100KB)
    • Technical specifications (PDF, 199KB)
    • Quality assurance (PDF, 154KB)
    • Metadata guidance (PDF, 84KB)
• Disposal Freeze Policy (PDF, 72KB)
• Managing Emails that are Public Records Policy and Guideline (PDF, 372KB)
• Managing Records of Online Resources and Services (PDF, 191KB)
• Microfilming Disposal Policy (PDF, 146KB)
• Procedures for public authorities—forms for government covering strategic and operational recordkeeping, including transfer of records to QSA and the temporary loan back (file issue) of records to the responsible public authority.
• Public access policies—policy documents on public access and reference services, including the scope of public research services:
  • Use of Personal Cameras (PDF, 24KB)
  • Handling Guidelines for Archival Public Records (PDF, 174KB)
  • Public Research Services (PDF, 136KB)
• Public access procedures:
  • Access to Restricted Records form (DOC, 269KB)—form used to request access to records subject to a restricted access period. A restricted access period is the number of years archival records are not available to the public without permission of the responsible agency
  • Application for a Reader’s Ticket (PDF, 78KB)—form used to apply for a reader's ticket
  • Index Order Form (PDF, 7KB)—form used to order items from indexes
  • Publications Order Form (PDF, 63KB)—form used to order publications

Smart Service Queensland

Smart Service Queensland policy documents are available on request and will be provided except where an exemption may apply or where disclosure is contrary to the public interest under the Right to Information Act 2009. Please contact:

General Manager, Smart Service Queensland
Department of Housing and Public Works
PO Box 10817
BRISBANE  QLD  4000
Phone (07) 3033 0648