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Scenic Rim and Lockyer Valley pilot


Transcript (DOCX, 16KB)

The Scenic Rim and Lockyer Valley regions are piloting a series of new service delivery platforms as part of the One-Stop Shop Service Outlet Pilot.

It is an exciting time for the regions, with the state’s first two Queensland Government customer centres now open, complementing the mobile customer centres, Queensland Government agent customer centres and digital kiosks already rolled out.

Service improvements in Scenic Rim

Beaudesert: Queensland Government customer centre
open at 1 Telemon Street

A best practice customer service centre offering an extensive range of Queensland Government services on site and with extended hours including: information and referrals, vehicle registration, driver licences, birth and marriage certificates, fine payments, and property registration to have livestock among others. Self-service options are also available at the centre.

Opening hours:
Monday–Friday, 8.30am–4.30pm
Closed weekends and public holidays

Tamborine: Digital customer centre
open at Tamborine Library

The easily identifiable Queensland Government self-service kiosk (including video call facility) is now open and offering easy access to state government services you can complete yourself, with the added support of access to a video call to speak directly to our customer service advisers. Services include: renewing your driver licence, checking vehicle registration and fine payment among others.

Opening hours:
Monday–Friday, 9.00am–5.00pm
Saturday 9.00am–12.00pm
Closed weekends and public holidays

Boonah: Queensland Government agent customer centre
open at 70 High Street

The existing QGAP counter in Boonah has been upgraded to improve the customer experience, offering an increased range of services, including extending the availability of the highly sought after driver licence and licence renewal services.

Opening hours:
Monday–Friday, 8.30am–4.30pm
Closed weekends and public holidays

Jimboomba: Mobile customer centre
on the road now

The mobile customer centre is already delivering an extended range of Queensland Government services to Jimboomba. As well as the usual transport services, visitors can now apply for things like fair trading licences, social housing, birth and marriage certificates, community liquor permits, as well as senior, carer and companion cards.

Where Woolworths car park, Jimboomba Shopping Centre, Cusack Lane
Hours 9.00am–12.00pm, 12.30pm–4.00pm
When 18–22 July 2016
15–19 August 2016
12–16 September 2016
10–14 October 2016
7–11 November 2016
5–9 December 2016

Service improvements in Lockyer Valley

Gatton: Queensland Government customer centre
open at 7 William Street

A best practice customer service centre offering an extensive range of Queensland Government services on site and with extended hours including: information and referrals, vehicle registration, driver licences, birth and marriage certificates, fine payments, property registration to have livestock and more. Self-service options are also available at the centre.

Opening hours:
Monday–Friday, 8.30am–4.30pm
Closed weekends and public holidays

Laidley QGAP: Digital customer centre
available at Spicer Street

This Queensland Government self-service kiosk offers easy access to state government services you can complete yourself online. These include: renewing your driver licence, checking vehicle registration and fine payment among others.

Opening hours:
Monday–Friday, 8.30am–4.30pm
Closed weekends and public holidays

Plainland: Digital customer centre
available (4414 Warrego Highway)

The easily identifiable Queensland Government self-service kiosk is located at the Plainland travel centre and offers easy access to state government services you can complete yourself online. These include: renewing your driver licence, checking vehicle registration and fine payment among others.

About the pilot

The pilot has 5 stages:

  1. Engagement (Feb–Apr 2014): Engaging with the people of Scenic Rim and Lockyer Valley for feedback and advice on the best ways to deliver the services you really need.
  2. Planning and Implementation (Jun–Dec 2014): Using information gathered through community feedback, we've delivered service improvements and are working with the community to trial new service delivery models and capabilities.
  3. Service trials: New look One-Stop Shop service outlets are being trialled in the Scenic Rim and Lockyer Valley, with a focus on customers first and simpler, clearer and faster services.
  4. Evaluation: Continually seeking feedback from the community on how to adjust and improve the trial services, and to identify what worked and what didn’t to determine the best model.
  5. State delivery: This pilot will not only trial ways of delivering better services for resident of the Scenic Rim and Lockyer Valley, but will be used to inform service delivery improvements across the state.

Tell us what you think

We want to hear from you. Post a message to Twitter @askQGOV, send us an email at onestopshop@dsiti.qld.gov.au or phone 13QGOV (13 74 68).

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First customer centres open

Have a look at our newly opened pilot customer centre in Beaudesert.

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Story so far

Watch our short film about how One-Stop Shop is transforming government service delivery.

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Jimboomba van is on the road

Now packed with many more government services, our mobile customer centre will be at the Woolworths car park on the second week of each month.

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Licence
Creative Commons Attribution 3.0 Australia (CC BY 3.0)
Last updated
14 July 2016

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