A traveller’s tales

Access travel consultant Bruce Mumford hasn't let Multiple Sclerosis (MS) end his wanderlust. With his wife Louise and 2 sons, Bruce has travelled extensively through Europe, New Zealand and Japan, as well as exploring Australia. Bruce shares this ‘disaster' story for insight on how to make the most of travel when you have a disability:

‘We were travelling through New Zealand and I'd made my usual queries about accessibility (I was using crutches then). We were all set to visit the glow worms in Te Anau Caves. After a cruise across Te Anau Lake, we disembarked and made our way up the jetty to a visitor information centre, where we were briefed. I then followed the group along a path. It was slippery, with moss-covered rocks on the sides. I then had to negotiate a metal walkway over a raging stream—Te Anau does mean caves of rushing waters and it certainly was so. I gripped my crutches—fearful of losing one into the water. At the end of the walkway was a little boat. I struggled to get in. It required stepping down and up again to get out: not something done easily by many—certainly not someone on crutches. It was at this point I was advised that there were 2 more similar walkways and boats! I just could not do it. I could not make it to the glow worm grotto. After many slips and falls, I made my way back to the cave entrance. I now realised why the assurances I'd received about accessibility were so vague. If I had only asked "Do you have a wheelchair?," or "Are you wheelchair accessible?," it might have been a different story.'

What did Bruce learn from this experience?

• Ask lots of questions.
• Never be embarrassed about what you need to know. ‘Even now, 20 years after I was diagnosed with MS, I sometimes forget to specifically say, "I use a wheelchair", but it's an important fact that needs to be conveyed when I'm going places,' he says.
• Don't try to hide or downplay your disability.
• Ask for help—and accept it willingly.

Are you travelling with a wheelchair?

Accessible travel consultant Bruce Mumford shares his trips on travelling with your wheelchair:

• If someone is happy to push, a manual—rather than an electric—wheelchair is much less hassle on trips.
• An electric wheelchair can be a particular hassle overseas. You'll need the lightweight collapsible variety which isn't as sturdy. You'll also need to recharge the battery. Add an adapter to your packing list.
• Arrive at check-in earlier to book your wheelchair in and get one to use at the airport.
• Ask a staff member to help you. You'll be the first on the plane (and granted, last off) but can enjoy a speedier journey (usually) through Customs.

From his travel experience, Bruce says most airlines will take your wheelchair for free (including electric ones) but it's best to double-check for yourself when booking.

More information

Bruce is happy to share his knowledge with travellers. You can email him at blmumford@exemail.com.au.