Rail travel
Some, not all, of Queensland Rail's long distance train services are disability friendly. Let the Queensland Rail Customer Contact Centre know of your special requirements when booking your journey. If you use a wheelchair, walking frame, mobility scooter or other mobility aid, provide its dimensions.
Contact the Queensland Rail Customer Contact Centre by:
Phone: 1800 TRAINS (1800 872 467)
Email: reservations@qr.com.au
TTY: 3235 1000
National Relay Service: 13 36 77
Tilt trains and other services
Tilt trains to Cairns, Rockhampton and Bundaberg have the following accessibility features:
- a retractable step that folds down to make stepping into and off the carriage safer and easier
- a fold-out ramp for wheelchair access
- wheelchair-accessible spaces
- wheelchair-accessible toilet
- collapsible onboard wheelchairs
- high visibility handrails and grab handles on seat backs
- overhead lockers with raised numbers and braille
- seats, aisles and flooring in contrasting colours
- signs using braille, pictograms, raised text and clear colour contrasts
- captioning on all safety and information messages, lifestyle programs and selected movies
- hearing aid loops
- improved customer control for headset sound clarity.
Other Traveltrain services—the Spirit of the Outback, Westlander, Inlander and Sunlander—are not fully accessible to people who use a wheelchair. Ask the Queensland Rail Customer Contact Centre if you are able to safely access and travel on these services.
Questions
I need a carer to travel with me. What about their costs?
Your Companion Card is valid on Queensland Rail Traveltrain services.
The 4 free rail journeys that you receive on a pension concession card can include a carer if you have a signed letter from your doctor or an organisation for people with a disability. Ask the Queensland Rail Customer Contact Centre about your circumstances.
I can walk short distances but use a mobility scooter to get around. Can I take it on the train with me?
Space can be an issue. Mobility scooters are usually stored in the baggage carriage. If travelling by tilt train, you may be able to stay on your scooter for the trip. You need to advise the Queensland Rail Customer Contact Centre when booking your seat.
More frequently asked questions about Queensland holiday rail travel.
