Reviewing your support plan
Every person’s circumstances, goals and needs change over time.
When you receive specialist disability support, we conduct reviews so we can:
- maintain a proper understanding of your current circumstances, and
- make sure the services you are receiving are providing you with the support you need.
For example, if you have had difficulty coordinating your supports, we may recommend a case manager be assigned to work with you. If you have moved, there may be a local service provider better placed to support you.
How often are my supports reviewed?
Reviews normally take place within a set time frame agreed with you, your carer or support person. Review dates are scheduled regularly and can occur at specific intervals of time or to correspond with major events in your life.
For example, your services may be reviewed:
- every 2 or 3 years,
- when you reach a certain age, or
- when you reach a major milestone in your life, such as leaving school.
A review can also take place when your circumstances change or when your existing services are about to come to an end and you need continued support.
You can request a review at any time if you think the support you receive is no longer suitable.
At the review
A review can happen over the phone or in a meeting with you and your carer or support person and a reviewer from Disability Services. The reviewer will normally be a support linker but may be a case manager if they usually work with you.
The reviewer will ask you some questions about you and your situation, to
- confirm your contact information
- check if your goals have changed
- ask you how well the supports you currently get meet your needs
- talk to your family or carer about whether there has been any significant change in their situation or their capacity to support you.
You may also want the reviewer to talk to other people who provide your support, like your service providers.
After the review
We will confirm the outcome of your review by phone or letter. The review may mean that your existing supports continues as usual; or may result in a change to the amount or type of support you receive.
If your circumstances, goals, or support needs have changed a lot, you may be referred for a re-assessment.
A reassessment is often shorter than your original assessment—the assessor will talk to you what’s changed, in order to gather information about any new support needs.
