Current CAEATI service users
Rights and responsibilities
As a person receiving goods and services through the Community Aids, Equipment and Assistive Technologies Initiative (CAEATI), you have a number of rights. CAEATI providers must recognise your right to:
- be treated with respect and courtesy
- receive quality products and services
- expect privacy and confidentiality and access to all personal information held about you by the provider
- have another person of your choice support you and speak on your behalf
- have your comments and feedback valued
- make a confidential complaint if you are not happy with the goods and services you receive.
You have a responsibility to contact CAEATI if your circumstances change and you may no longer be eligible, or if you no longer wish to participate in the scheme.
Contact CAEATI
- Send an email to caeati@communities.qld.gov.au, or
- Contact your local service centre*
*If you do not know which office is closest to you, call 13 QGOV (13 74 68) and a customer service adviser will help you.
Complaints
Every Community Care service user has the right to lodge a complaint about the service they have received. You may wish to do this in writing, by phone or in person. If you wish, you can involve an advocate. An advocate can be a family member or a friend, or an agency such as Queensland Aged and Disability Advocacy Inc.
In the first instance, complaints should be directed to the organisation providing the service, to give them a chance to fix the problem.
If your complaint is not resolved to your satisfaction by the Community Care service provider, you may wish to have the complaint dealt with by the Central Complaints and Review Unit.
- Phone:
- (07) 3224 7179 or 13 QGOV (13 7468)*
- Email:
- complain@disability.qld.gov.au
*This is a charged at the cost of a local call, but calls from mobile phones are charged at applicable rates.
