Home Energy Emergency Assistance Scheme
The Home Energy Emergency Assistance Scheme:
- is for low-income households who've experienced a short-term financial crisis or unforeseen emergency that has limited their ability to pay their current electricity or reticulated natural gas bills.
- is one-off emergency assistance to help with paying your home energy bills
- pays up to $720 in any 12 month period for a maximum of 2 consecutive years.
To be eligible you must meet one of the following:
- hold a current concession card in the name shown on your electricity or reticulated natural gas bill, or
- be part of your energy retailer’s hardship program or payment plan, or
- have an income less than the Australian Government’s maximum income rate for part-age pensioners. Contact Centrelink for details of the maximum income rate.
Full eligibility details, including the types of emergency situations you might get help for, are available from your energy retailer.
How to apply
For more information, or to apply, contact your energy retailer. They will start the application process after considering all the eligibility criteria.
- Medical Cooling and Heating Electricity Concession Scheme provides concessions for people who have specific medical conditions requiring the use of an air-conditioner to regulate their body temperature.
- Electricity and gas rebates are available to eligible pensioners, veterans and seniors.